We don't know whether the most recent response to this request contains information or not – if you are Kate please sign in and let everyone know.

Putting Passengers First

Kate made this Freedom of Information request to Network Rail Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Kate to read recent responses and update the status.

Dear Network Rail Limited,

Please would you share the business case for the Putting Passengers First 'programme'? I am particularly interested in seeing something that (a) demonstrates - quantitatively - how the proposal would/will deliver value for money; (b) defines and justifies objectives; and (c) provides a record of what alternative options were considered and why they were ruled out. Please also confirm what methodology or 'framework' the programme is being managed under (e.g. MSP4NR).

Yours faithfully,

Kate

FOI, Network Rail Limited

Dear Kate

Reference number: FOI2019/00793
Information request

Your correspondence was received by Network Rail on 18 July 2019. I can confirm that your request is being processed under the terms of the Freedom of Information Act 2000 / Environmental Information Regulations 2004. I will endeavour to respond to you as soon as possible and in any event by 16 August 2019.

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the Cabinet Office.

If you have any queries about this request, please contact me.

Please remember to quote your reference number in all future communications about this request.

Yours sincerely

Colin Bendall
Information Officer – Compliance & Appeals
Freedom of Information Team
Network Rail
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [email address]
Web: https://www.networkrail.co.uk/who-we-are...

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FOI, Network Rail Limited

1 Attachment

Dear Kate

Reference numbers: FOI2019/00793 and FOI2019/00794

Please find a letter in response to your requests for information.

Yours sincerely

Colin Bendall
Information Officer – Compliance & Appeals
Freedom of Information Team
Network Rail
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [email address]
Web: https://www.networkrail.co.uk/who-we-are...

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Dear FOI,

My full name is Kate Breed. Thanks .

Yours sincerely,

Kate

FOI, Network Rail Limited

Dear Ms Breed

Reference number: FOI2019/00817

Information request

Thank you for confirming your full name as required. Your correspondence was received by Network Rail on 23 July 2019 . I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA) / Environmental Information Regulations (EIR). I will endeavour to respond to you as soon as possible and in any event by 21 August 2019.

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the Cabinet Office.

If you have any queries please contact me.

Please remember to quote your reference number in all future communications.

Yours sincerely

Emma Meadows
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: www.networkrail.co.uk/foi

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FOI, Network Rail Limited

2 Attachments

Reference number: FOI2019/00817

 

Dear Ms Breed

 

Please find attached our response to your Freedom of Information request.

 

If you have any queries please contact me.

 

Yours sincerely

 

 

Emma Meadows

Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [1][Network Rail request email]

Web:
[2]https://www.networkrail.co.uk/who-we-are...

 

 

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References

Visible links
1. mailto:[Network Rail request email]
2. https://www.networkrail.co.uk/who-we-are...

Dear FOI,

Thank you for the information that you have provided thus far; however, it falls short of what was requested and some of your justification for not having/disclosing is flawed.

(a) “demonstrates - quantitatively - how the proposal would/will deliver value for
money”

1. You said: "I can confirm that we do not hold a quantitative analysis for the PPF programme. To explain, the PPF programme is not an efficiency exercise - the changes have not been driven by a headcount or cost reduction, but more towards a different operating model that brings our organisation closer to the passenger."

Me: Your assertion that a change need only be justified quantitatively if it is "an efficiency exercise" is odd. Network Rail has a framework for benefits qualification, quantification and realisation; you've confirmed that the programme is being run under MSP4NR so why has appropriate analysis not been done?

2. You said: "Ultimately, value for the taxpayer will be delivered through better performance and more locally driven decision making."

Me: OK but specifically how? How can you be sure - or at least moderately certain - that the change you're implementing will deliver "value"? How have you quantified "value"?

(b) "defines and justifies objectives;"

3. You said: "...The Case for Change shows the case that was presented to the Board on 30 January 2019 and demonstrates the reasons why change is required; ... it sets out the issues that Putting Passengers First intends to address."

Me: No, it doesn't. The slides that you have provided contain nothing more than a list of (all!) areas where failure *somewhere within the business* manifests itself. A Case for Change is supposed to demonstrated the causal (or, as a minimum, contributory) link between the current state and the proposed future state. Do you have something that does this i.e. that demonstrates why and how (and ideally how much) the PFF programme outputs/capabilities/outcomes will fix root cause/s of whatever failures are manifesting today?

(c) "provides a record of what alternative options were considered and why they were ruled out"

4. You said: "I confirm that we hold this information, however, we are refusing this part of your request under section 43(2); ... at the time of your request, the PPF programme is still in its very early stages and subject to further consultation;"

Me: You have already implemented at least some of the change (e.g. moving reporting lines and creating/recruiting new management roles) so I fail to see how this programme can be considered "still in its very early stages". As a minimum a 'do nothing' option must always be considered (see Green Book and other best practice guidance); how do you know that you couldn't have delivered "value" through PFF without, for example, new roles?

5. You said: "There is an inherent public interest in transparency and openness on the part of public bodies ... [and] in providing information which ... enables [the public] to scrutinise proposals .... Set against this is the strong public interest in maintaining our ability to plan, develop and implement such a significant and far-reaching proposal to the best of our ability, and in the most efficient and effective way. "

Me: You cannot use public interest on both sides of the test: If you did, nothing would ever be disclosed and the whole purpose of transparency legislation would be null and void. Obviously it is in an organisation's general interest to do things without interference but that does not mean that It should, nor in this case (where It is publicly-owned and accountable to the tax-payer) that it can. If anything, scrutiny at "early stages" is all the more important because it helps make sure that large, complex, ultimately loss-making initiatives are not allowed to get too far before someone points out their lethal flaws. I'd say future cost avoidance weighs heavily on the side of disclosure in this case... What other mechanism do you have in place to ensure a similar level of prophylaxis/defence?

6. You said: "There is a public interest in our delivery of the safe and efficient running of our network, without speculation or distraction which could decrease productivity and negatively affecting the fulfilment of our daily functions, including the ability to carry out our commercial activities without disruption. In our view, this outweighs the public interest in disclosure of the information you have requested, and the public interest therefore falls in favour of maintaining the section 43(2) exemption to withhold this information."

Me: You appear to be using an enterprise risk - that could be mitigated by better management - as justification against disclosure that is otherwise very much in the public interest. These are two entirely different aspects and it cannot be in the overall public interest to 'do the wrong thing quietly' for fear of upsetting people. Please explain why you cannot simply communicate better rather than prevent a useful level of public scrutiny at "early stages" (i.e. where the public might actually be able to influence what happens as opposed to once it's too late).

Yours sincerely,

Kate

FOI, Network Rail Limited

Dear Ms Breed,

Thank you for your email of 2 September 2019 in relation to the response that you received to request FOI2019/00817, which I will deal with as an internal review.

The purpose of the internal review procedure is to provide a fair, thorough and independent review of the handling of your request under the Freedom of Information Act 2000.

I will endeavour to respond to your request for an internal review by 30 September 2019. I will write to you if an extension is required.

If you have any queries about the internal review, please contact me quoting reference FOI2019/00978.

Jonathan Mantle | FOI Manager
Freedom of Information | Legal and Corporate Services

Network Rail | 1st Floor | Willen Building | The Quadrant: MK
Elder Gate | Milton Keynes | MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/foi/

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FOI, Network Rail Limited

Dear Ms Breed

Our reference: FOI2019/00978

I am writing to advise you that I am still working on the internal review of the handling of your request and considering whether we handled your request in accordance with the Freedom of Information Act 2000.

I am therefore extending the time for response to 40 working days in line with the Information Commissioner’s guidance. I will respond by 28 October 2019 at the latest.

Yours sincerely

Jonathan Mantle | FOI Manager
Freedom of Information | Legal and Corporate Services

Network Rail | 1st Floor | Willen Building | The Quadrant: MK
Elder Gate | Milton Keynes | MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/foi/

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FOI, Network Rail Limited

2 Attachments

Dear Ms Breed

Please find attached a letter and document provided in response to your recent request for information.

Yours sincerely

Jonathan Mantle | FOI Manager
Freedom of Information | Legal and Corporate Services

Network Rail | 1st Floor | Willen Building | The Quadrant: MK
Elder Gate | Milton Keynes | MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/foi/

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Dear FOI,

Thank you very much for the deck. I notice that it's about a year old now - would it be possible, please, to find out whether the things that were planned or in draft form at the time of writing have become reality? In other words, is is possible to please get an up-to-date 'snapshot'?

Thanks again.

Yours sincerely,

Kate

FOI, Network Rail Limited

Reference number: FOI202000230

Dear Ms Breed,

Information request

Your correspondence was received by Network Rail on 5 Feruary 2020. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA)/Environmental Information Regulations (EIR). I will endeavour to respond to you as soon as possible and in any event by 4 March 2020.

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the Cabinet Office.

If you have any queries please do not hesitate to contact me.

Please remember to quote your reference number in all future communications.

Yours sincerely,

Danielle Stratton | Information Officer
Freedom of Information Team | Legal & Corporate Services

Network Rail | The Quadrant: MK | Elder Gate | Milton Keynes | MK9 1EN
External 01908 782 405 | Internal 085 22405 | Email [Network Rail request email] |
Web http://www.networkrail.co.uk/foi/

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FOI, Network Rail Limited

1 Attachment

Reference number: FOI2020/00230

Dear Ms Breed,

Please find attached our response to your Freedom of Information request.

If you have any queries please do not hesitate to contact me.

Yours sincerely,

Danielle Stratton | Information Officer
Freedom of Information Team | Legal Corporate Services

Network Rail | The Quadrant: MK | Elder Gate | Milton Keynes | MK9 1EN
External 01908 782 405 | Internal 085 22405 | Email [Network Rail request email] |
Web http://www.networkrail.co.uk/foi/

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Dear Network Rail Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Network Rail Limited's handling of my FOI request 'Putting Passengers First'.

You have said that you do not have to provide the information (which you do hold) because it is available on your website. If you look at the level of detail that's in the deck versus the level of detail that's online, you'll find that they are very different. As such, you are incorrect to say that I can obtain the information elsewhere.

Please let me have the requested information (in as up-to-date a form as exists when you supply it, not at the date of my original request). Thank you.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Kate

Lander Lou, Network Rail Limited

Dear Ms Breed

Thank you for your email requesting an Internal Review of our response to FOI2020/00230.

We received your email on the 18th of May, 2020 and I note that you have submitted this request for review outside the period of 40 days from the date that our response was issued to you; our response was issued on the 4th of March, 2020. All requesters are advised of this time frame in the Appeal Rights section of our response.

While it would be at our discretion to accept a late request for internal review, on this occasion I feel that this would not be the most beneficial way forward. I will explain why below, but I will also provide advice about information which could potentially fulfil a request for the information that you have now indicated you would like to received.

There are two reasons why I will not accept your request for internal review outside the time limit set out in our complaints procedure: the first is that you have specifically asked for "the requested information (in as up-to-date a form as exists when you supply it, not at the date of my original request)". In this way, you have asked the Internal Review to consider different information to the information you originally requested.

To explain, an Internal Review can only consider the same information that was requested at the time of the request - in this case, this would be any relevant information held in February 2020, when your request was made. Your email of the 18th of May 2020 clearly indicates that this is not what you wish to receive from the Internal Review.

The second reason concerns the wording of your request. Your request was made after you received a copy of the Board pack for Putting Passengers First; in your response to that disclosure, you wrote:

"I notice that it's about a year old now - would it be possible, please, to find out whether the things that were planned or in draft form at the time of writing have become reality? In other words, is is possible to please get an up-to-date 'snapshot'?

I can immediately see that a significant part of a review in this case would focus on the interpretation of this request, and whether your original request for a 'snapshot' implies that you require only summary information, rather than the level of detail contained in the Board Pack that had been previously disclosed to you. Indeed, if my review were to proceed and find that it was correct for the original response to direct you to the published information, then the review process will have brought you no nearer to the more detailed information that you have now indicated very clearly that you are interested in.

On the basis of these two points, I am refusing your request for an internal review of FOI2020/00230 as it was not made within 40 days of the response to that request. However, under our duty to advise and assist, I would advise in these circumstances that you proceed with a new request for the following information.

I have made some preliminary enquiries about the information that is produced by the Putting Passengers First team, and believe that the periodic update that the team provides to the Programme Board and Executive Leadership Team will contain the level of detail that you are seeking in respect of progress made in each period. I can also advise that a 'Business Review' for the Putting Passengers First programme is held every six months. This was most recently held in December 2019.

I would therefore advise that a request for the most recent periodic update and the most recent Business Review for PPF would most likely capture the type of information you are seeking.

Please let me know if you wish to proceed with a request for these documents.

Yours sincerely

Lou Lander

Dr Lou Lander | Head of FOI
Network Rail | The Quadrant: MK | Elder Gate | Milton Keynes | MK9 1EN
Mobile | 07710959956

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Dear Lander Lou,

Thanks for your reply.

Seems a bit like double-standards since you're allowed to grant yourselves extra time to respond to stuff (and I've been ill; and in case you haven't noticed CV has been disrupting basically everything) but yes pleased I'd like the things that you mention, thanks again.

Yours sincerely,

Kate

Lander Lou, Network Rail Limited

Dear Ms Breed

Thank you for responding to confirm this. The team will log this as a request for the most recent periodic update and the most recent Business Review for PPF; you will receive an acknowledgment with a reference number in the usual way.

Yours sincerely

Lou Lander

Dr Lou Lander | Head of FOI

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FOI, Network Rail Limited

Reference number: FOI2020/00618

Dear Ms Breed,

Information request

Your correspondence was received by Network Rail on 22 May 2020. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA)/Environmental Information Regulations (EIR). I will endeavour to respond to you as soon as possible and in any event by 22 June 2020

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the Cabinet Office.

** Please Note:  As Network Rail deals with the implications of the COVID-19 pandemic on our business, we may need to adapt our approach to dealing with your request during this extraordinary period. Although we are working on providing our usual level of service, you may experience a delay in our response. This is in line with ICO guidance. Thank you for your patience.**
If you have any queries please do not hesitate to contact me.

Please remember to quote your reference number in all future communications.

Yours sincerely,

Danielle Stratton | Information Officer
Freedom of Information Team | Legal & Corporate Services

Network Rail | The Quadrant: MK | Elder Gate | Milton Keynes | MK9 1EN
External 01908 782 405 | Internal 085 22405 | Email [Network Rail request email] |
Web http://www.networkrail.co.uk/foi/

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FOI, Network Rail Limited

3 Attachments

Reference number: FOI2020/00618

Dear Ms Breed,

Please find attached our response to your Freedom of Information request.

If you have any queries please do not hesitate to contact me.

Yours sincerely,

Danielle Stratton | Information Officer
Freedom of Information Team | Legal Corporate Services

Network Rail | The Quadrant: MK | Elder Gate | Milton Keynes | MK9 1EN
External 01908 782 405 | Internal 085 22405 | Email [Network Rail request email] |
Web http://www.networkrail.co.uk/foi/

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We don't know whether the most recent response to this request contains information or not – if you are Kate please sign in and let everyone know.