This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 18 working days, or 20
working days if your query is a Freedom of Information request or
complaint.
 
Please note that the department cannot arrange vaccinations. Contact your
GP, clinical commissioning group or call 119. [5]This webpage gives
information on vaccination. If you have symptoms of COVID-19 you must get
tested as soon as possible. The swab test takes less than a minute and is
pain-free. Results from test sites are generally received within 24 hours
of the test being administered. Further information, including what
symptoms to look out for, can be found [6]here.
 
If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit [7]this webpage. Please note that
the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
[8]https://www.supplychain.nhs.uk/.   
  
If you are seeking an exemption from managed quarantine, please see the
advice below. Please note that there may be some delay before you receive
a decision. The team is receiving a great many requests to consider and
apologises if you do not receive a reply as quickly as you had hoped.
  
To apply for a medical or compassionate exemption, please email
[9][email address] at least 14 days before your travel
date. You should include any medical evidence you want to submit to
support your application.
 
If you’re arriving from a red list country and need more information about
managed quarantine, contact: [10][email address].
A list of the current exemptions on medical and compassionate grounds can
be found [11]here. A list of the jobs that qualify for exemption can be
found [12]here. 
 
If you are, or have been, in quarantine and have a complaint about the
hotel, please raise your concerns with the hotel itself in the first
instance. If your complaint is unresolved, please complete the [13]Managed
Quarantine Service Experience Survey. 
 
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit [14]this link.

 
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact [15]NHS Test and Trace enquiries, feedback and complaints. 

Our [16]Personal information charter and [17]privacy notice explain how we
treat your personal information.

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References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://digital.nhs.uk/coronavirus/vacci...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. mailto:[email address]
10. mailto:[email address]
11. https://www.gov.uk/guidance/exemptions-f...
12. https://www.gov.uk/government/publicatio...
13. https://dhexchange.kahootz.com/MQS.lands...
14. https://www.nhs.uk/using-the-nhs/about-t...
15. https://enquiries.test-and-trace.nhs.uk/...
16. https://www.gov.uk/government/organisati...
17. https://www.gov.uk/government/publicatio...

Dear Mr Lubbock,

Freedom of Information Request Reference FOI-1379134
 

Thank you for your request, which we received on 13 December 2021.  
 
On 1 October 2021, the responsibility for information relating to the NHS
Test and Trace programme moved from the Department of Health and Social
Care to the UK Health Security Agency (UKHSA). 
 
With your consent, we can transfer your request, which is outlined below,
to UKHSA so that it can reply to you directly. If you wish for us to do
this for you, please contact us at [1][DHSC request email]. 
 
If you would prefer to contact UKHSA yourself, its address
is [2][email address]. 
 
If we do not hear from you by 16 December 2021, we will assume you either
no longer wish to pursue your request, or prefer to contact UKHSA
directly. 
 
Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

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