Publication scheme

Martyn Dewar made this Freedom of Information request to Superdrug Stores plc

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Superdrug Stores plc,

Please pass this request to your Pharmacy Superintendent's department or similar.

As Superdrug provides NHS pharmacy services you have certain obligations under the Freedom of Information Act, and, in Scotland, under the Freedom of Information (Scotland) Act. One such obligation is that you make available a publication scheme which details which information is obtainable and how said information may be requested.

Upon perusing your website, I was unable to locate your publication scheme - could you please provide a copy and confirm where it may be found for future reference?

I look forward to hearing from you within the usual twenty working day period, however, should you require any clarification, I would ask that you contact me as soon as possible. Thanking you in advance.

Yours faithfully,

Martyn Dewar

Superdrug Transactions, Superdrug Stores plc

Thank you for contacting The Superdrug Customer Team.

We're here to help you Monday to Friday between 8am and 7pm, on Saturdays
from 9am until 6pm and on Sundays between 9am and 5pm.

On Bank Holidays we're here from 10am to 5pm.

We'll aim to reply to you within the next 24 hours.

Thanks
 

The Superdrug Customer Team
Phone Number: 0345 671 0709
Our office opening 8:00am to 7:00pm Monday to Friday
[1]Superdrug hours are: 9:00am to 6:00pm Saturday
9:00am to 5:00pm Sunday
Should you wish to contact us regarding another matter,
please go to - [2]www.superdrug.com/contact to submit your
enquiry.

[3]Find us on [4]Find us on [5]Find us on [6]Find us on [7]Find us on [8]Find us on [9]Find us on our
facebook.com/Superdrug plus.google.com/+superdrug twitter.com/Superdrug pinterest.com/superdrugstores instagram.com/superdrugloves YouTube.com/superdrugloves Blog
Superdruglookatme.com

               

 

[---001:000479:47659---]

References

Visible links
2. http://www.superdrug.com/contact
3. http://www.facebook.com/Superdrug
4. http://plus.google.com/%2Bsuperdrug
5. http://www.twitter.com/superdrug
6. http://www.pinterest.com/superdrugstores
7. http://www.instagram.com/superdrugloves
8. http://www.youtube.com/superdrugloves
9. http://www.superdruglookatme.com/

Dear Sirs,

Just a reminder that this request is due to receive a reply by 23 July.

In your automated response to my message of 23 June you intimated that a reply would be provided within 24 hours (presumably an acknowledgement), however, no such response has been received, therefore, I am simply sending this to ensure that my request is, indeed, being processed.

Given the relatively routine nature of this request - for a copy of your publication scheme - which by law you should already have available, I would not have expected it to take very long for a response to be offered, however, in any case, if it is unlikely you will respond by 23 July, please do let me know.

Yours faithfully,

Martyn Dewar

Superdrug Transactions, Superdrug Stores plc

Subject
Freedom of Information request - Publication scheme
Response By E-mail (23/07/2018 03.51 PM)
Hi Martyn

Thanks for getting in touch.

Please find below our Pharmacy specific data privacy leaflet, this is available in all our pharmacies for patients to take away or discuss with our team. We also have a Superdrug
Privacy Policy which can be found online here: [1]https://www.superdrug.com/acc/privacypol....

Please let me know if you require any further information.

Kind regards

 

Ellan

 

The Superdrug Customer Team
Phone Number: 0345 671 0709
Our office opening hours are: 8:00am to 7:00pm Monday to Friday
[2]Superdrug 9:00am to 6:00pm Saturday
9:00am to 5:00pm Sunday
Closed to Bank Holidays
Should you wish to contact us regarding another matter, please go to - [3]www.superdrug.com/contact to submit your enquiry.

[4]Find us on [5]Find us on [6]Find us on [7]Find us on [8]Find us on [9]Find us on [10]Find us on our
facebook.com/Superdrug plus.google.com/+superdrug twitter.com/Superdrug pinterest.com/superdrugstores instagram.com/superdrugloves YouTube.com/superdrugloves Blog
Superdruglookatme.com

Customer By Service Email (13/07/2018 11.01 AM)
Dear Sirs,

Just a reminder that this request is due to receive a reply by 23 July.

In your automated response to my message of 23 June you intimated that a reply would be provided within 24 hours (presumably an acknowledgement), however, no such response has been
received, therefore, I am simply sending this to ensure that my request is, indeed, being processed.

Given the relatively routine nature of this request - for a copy of your publication scheme - which by law you should already have available, I would not have expected it to take
very long for a response to be offered, however, in any case, if it is unlikely you will respond by 23 July, please do let me know.

Yours faithfully,

Martyn Dewar

show quoted sections

Dear Superdrug Transactions,

I'm afraid you have not provided a valid answer to my request.

To clarify, a Publication scheme document is something you are legally required to produce under the Freedom of Information Act, and, the Freedom of Information (Scotland) Act, as a pharmacy doing business and providing NHS services in the United Kingdom.

In my original request of 23 June I intimated that this should perhaps be passed to your Pharmacy Superintendent's office - I would suggest that if you have not already, that you do so now.

At this stage, I am not requesting an Internal Review, however, should no suitable response be provided by Thursday at 5pm, I will consider doing so, as, this will have allowed more than an ample period of time for you to respond (bearing in mind Superdrug were legally obliged to do so by today).

Yours sincerely,

Martyn Dewar

Superdrug Transactions, Superdrug Stores plc

1 Attachment

  • Attachment

    Superdrug Publication Scheme Document.docx

    158K Download

Subject
Freedom of Information request - Publication scheme
Response By E-mail (26/07/2018 05.06 PM)
Hi Martyn

Thanks for your reply.

Please see attached, thank you for flagging this to us that this was not on our website, our team will work on this getting on the website.

I'm sorry for the problems caused, if you do need any further help, please let me know.

Kind regards

 

Ellan

 

The Superdrug Customer Team
Phone Number: 0345 671 0709
Our office opening hours are: 8:00am to 7:00pm Monday to Friday
[1]Superdrug 9:00am to 6:00pm Saturday
9:00am to 5:00pm Sunday
Closed to Bank Holidays
Should you wish to contact us regarding another matter, please go to - [2]www.superdrug.com/contact to submit your enquiry.

[3]Find us on [4]Find us on [5]Find us on [6]Find us on [7]Find us on [8]Find us on [9]Find us on our
facebook.com/Superdrug plus.google.com/+superdrug twitter.com/Superdrug pinterest.com/superdrugstores instagram.com/superdrugloves YouTube.com/superdrugloves Blog
Superdruglookatme.com

Customer By Service Email (23/07/2018 04.14 PM)
Dear Superdrug Transactions,

I'm afraid you have not provided a valid answer to my request.

To clarify, a Publication scheme document is something you are legally required to produce under the Freedom of Information Act, and, the Freedom of Information (Scotland) Act, as
a pharmacy doing business and providing NHS services in the United Kingdom.

In my original request of 23 June I intimated that this should perhaps be passed to your Pharmacy Superintendent's office - I would suggest that if you have not already, that you
do so now.

At this stage, I am not requesting an Internal Review, however, should no suitable response be provided by Thursday at 5pm, I will consider doing so, as, this will have allowed
more than an ample period of time for you to respond (bearing in mind Superdrug were legally obliged to do so by today).

Yours sincerely,

Martyn Dewar

show quoted sections