Public Surveys

Response to this request is long overdue. By law, under all circumstances, Brighton and Sussex University Hospitals NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Christopher Wyer

Dear Brighton and Sussex University Hospitals NHS Trust,

FOI Request

1. How many public surveys have you carried out between April 2016 and March 2018?

2. In relation to question 1 above:

a) How many of the surveys were conducted in paper format?

b) How many of the surveys were conducted electronically online e.g. Survey Monkey and the likes?

3. In relation to question 2 above:

a) How many of the paper surveys were written in plain English in accordance with the Crystal Mark criteria (Plain English Campaign)?

b) How many of the online surveys came with a translated British Sign Language (BSL) clip?

4. What is your policy when a deaf member(s) of the public requests that the paper survey is made in plain English or translated into a BSL clip?

5. What is your policy when a deaf member(s) of the public requests that the online form comes with a translated BSL clip?

6. When you conduct a report on the findings of each survey for the public – do you write in plain English as explained above and / or in BSL?

7. What is your policy when a deaf member(s) of the public requests that the report is in plain English and / or translated into BSL?

Thank you.

Yours faithfully,

Christopher Wyer

Thank you for contacting the Freedom of Information (FOI) Office at
Brighton and Sussex University Hospitals NHS Trust.  This is an automated
response that confirms that we have received your correspondence.

 

If you have requested information under the Freedom of Information Act, we
will now consider your request and reply in due course.  Under the terms
of the Act, the Trust has 20 working days in which to respond.  Some
information however, might be withheld due to exemptions which are allowed
for by the Act.  If this is the case, we will tell you that we have
withheld information and why.

 

If clarification is required to assist us in identifying and locating the
information you have requested we will contact you.  The 20 working day
clock will then restart once we have received clarification.

 

If we can be of any further assistance to you, please do not hesitate to
contact the FOI Office at [BSUH request email]   Please quote your reference
number in any communication with us if you have been given one.

 

If you are trying to request personal medical information, this is called
a Subject Access Request and is not processed by the FOI Office.  Please
send your request to [email address]

 

Yours sincerely,

 

Freedom of Information Office

Brighton and Sussex University Hospitals NHS Trust

Acknowledgment - Freedom of Information Request - FOI005046

Dear Christopher Wyer,

Thank you for your request for information made under the Freedom of
Information Act, which was received on 10/05/18.  Under the terms of the
Act, the Trust will endeavour to respond to your request within 20 working
days

We will now consider your request and reply more fully in due course. 
Some information, however, might be withheld due to exemptions which are
allowed for by the Act.  If this is the case, we will tell you that we
have withheld information and why.

If clarification is required to assist us in identifying and locating the
information you have requested we will contact you.  The 20 working day
clock will then restart once we have received clarification.

If we can be of any further assistance to you in the meantime, please do
not hesitate to contact the Trust at: [1][BSUH request email].  Please quote
your reference number in any communication with us.

Yours sincerely,

Freedom of Information Office

Brighton and Sussex University Hospitals NHS Trust

 

References

Visible links
1. mailto:[BSUH request email]

Dear Christopher Wyer,

 

We are writing with regard to your recent request for information under
the Freedom of Information (FOI) Act 2000.

 

We will require clarification before we are able to identify and locate
the information you are seeking.

 

Your request:

 

1.         How many public surveys have you carried out between April 2016
and March 2018?

 

2.         In relation to question 1 above:

 

a)         How many of the surveys were conducted in paper format?

 

b)         How many of the surveys were conducted electronically online
e.g. Survey Monkey and the likes?

 

3.         In relation to question 2 above:

 

a)         How many of the paper surveys were written in plain English in
accordance with the Crystal Mark criteria (Plain English Campaign)?

 

b)         How many of the online surveys came with a translated British
Sign Language (BSL) clip?

 

4.         What is your policy when a deaf member(s) of the public
requests that the paper survey is made in plain English or translated into
a BSL clip?

 

5.         What is your policy when a deaf member(s) of the public
requests that the online form comes with a translated BSL clip?

 

6.         When you conduct a report on the findings of each survey for
the public – do you write in plain English as explained above and / or in
BSL?

 

7.         What is your policy when a deaf member(s) of the public
requests that the report is in plain English and / or translated into BSL?

 

 

Our query:

 

As a large NHS Acute Hospital Trust, we carry out a variety of surveys
regarding our services.  Can you please therefore clarify the nature of
‘public surveys’ you are interested in?  For example, is your request
about inpatient/outpatient surveys and/or text feedback after a patient
attends A&E, or perhaps something more specific?

 

 

Please note that the 20 working day clock associated with FOI requests
will restart once we have received a response from you.

 

We look forward to your reply and will respond in due course.  Some
information, however, might be withheld due to exemptions which are
allowed for by the Act. If this is the case, we will tell you that we have
withheld information and why.

 

In the meantime, if we can be of further assistance please do not hesitate
to contact the Trust at: [1][BSUH request email]

 

Yours sincerely

 

Freedom of Information Office

Brighton and Sussex University Hospitals NHS Trust

References

Visible links
1. mailto:[BSUH request email]