Public relations “narrative boxes/rocks”

Response to this request is long overdue. By law, under all circumstances, Post Office Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Post Office Limited,

I request information in whatever form setting out what are the Post Office Limited’s public relations “narrative boxes/rocks”

1) at that time as referred to in an email from Paula Vennells CEO to Mark Davies dated 30 January 2015 at 07:29am in preparation for appearance before a Select Committee.

2) at the time of the appointment in 2020 of Richard Taylor as the head/director of Communications/public affairs concerning public relations “narratives/rocks” as described in 1 above.

3) currently in use for the function described in 1 above.

Yours faithfully,

Tim Bush

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/00167

Dear Tim Bush,

Thank you for your request for information which was received on 20th
January. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 16th
February.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

information.rights, Post Office Limited

Dear Tim Bush,

 

Please accept our sincere apologies, but unfortunately we won’t be able to
provide a response to your information request today.

 

We can assure you that we are working to get your response to you and will
do so as soon as possible. We have received a large number of requests and
we are doing everything we can to respond to each request accurately and
in a timely manner.

 

Thank you for your understanding.

 

With kind regards,

 

Information Rights

Data Protection and Information Rights Team

100 Wood Street

London

EC2V 7ER

 

[1]postoffice.co.uk

 

From: [Post Office request email]
<[Post Office request email]>
Sent: Monday, January 22, 2024 10:58 AM
To: [FOI #1074446 email]
Subject: Request for information - Ref: FOI2024/00167

 

Our ref: FOI2024/00167

Dear Tim Bush,

Thank you for your request for information which was received on 20th
January. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 16th
February.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

show quoted sections

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References

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1. https://www.postoffice.co.uk/

Dear information.rights,

Your response merely confirms that POL is in breach of its statutory obligations.

If POL is unable to fulfill its statutory obligations, and this response from POL,

“We have received a large number of requests and
we are doing everything we can to respond to each request accurately and in a timely manner.”

indicates a systemic problem.

POL must inform the Information Commissioner immediately. The statute doesn’t specify a flexibile “timely”, it specifies 20 days.

Yours sincerely,

Tim Bush

Dear information.rights,

This request is now over a month overdue and in breach of the Act.

Yours sincerely,

Tim Bush

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Tim Bush,

We apologise for the delay. Please find the response attached relating to
your Freedom of Information request.

With kind regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

Dear [email address],

Dear Post Office Limited,

I request information in whatever form setting out what were the Post Office Limited’s public relations “narrative boxes/rocks” in place in June and July 2013 in relation to the Horizon System, the Second Sight Review and the communications with James Arbuthnot MP and Justice for Sub-Postmasters.

Yours faithfully,

Tim Bush

Yours sincerely,

Tim Bush

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/00784

Dear Tim Bush,

Thank you for your request for information which was received on 14th May.
Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 12th
June.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER