Provision of augmentative and alternative communication devices

The request was successful.

Dear Suffolk Primary Care Trust (PCT),

I am an academic researcher, attempting to assess the provision of augmentative and alternative communication devices by the NHS. Would you please send me details of augmentative and alternative communication devices supplied/purchased by your trust between 31st March 2006 and 1st April 2011. I would like the information broken down by both product name (So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I would like information for both children and adults, but I don't require a breakdown by age.

I attempting to find out how many people who have poor or no speech have a speech aid, in particular electronic speech aids, and I would like to know how many have been supplied by the trust during the last five years.

Deven PCT have helpfully give examples on a previous request. The format they used was

4 X Digital Electronic Larynxes (Servox)
2 x Listen To Me
2 x Lightwriters
1 x Dynawrite
1 x Dynamo
1 x Falck Voice Amplifier
1 x Lions Speech Aid
1 x Go Talk
1 x Little Mack

9 x Digital Electronic Larynxes (Servox)
2 x Lightwriters
1 x mini Printer
2 x The Grid software
2 x Falck Voice Amplifiers
1 x Listen To Me
1 x Textphone
1 x Talking Symbols Notepad

and this would do nicely for me. Other excellent formats were provided by:
Bradford and Airedale Teaching PCT
Bromley PCT (
Bristol PCT (
and Central Lancashire PCT

Just to make the process more efficient for you guys - it would be great to clarify a couple of things at this stage - I am aware that some trusts make use of commissioning trusts to do the actual purchase of the devices; when I have contacted the commissioning trusts I've been often redirected back to the PCT because the paperwork for previous years have been stored at the PCT - this redirection must be causing additional work for both trusts in the long run and it would be great to avoid it (
is an example of the problem)

Also, and again to make life easier for you, I should point about that since this request is being made via - email addresses are stripped out of replies to protect your privacy (because the responses are all available to public view- if you are to redirect my request to another body then it's ideal to just give the name of the body rather than just an email address

Yours faithfully,

Dr Joseph Reddington

Boakes Colin (5PT) Suffolk PCT, Suffolk Primary Care Trust (PCT)

1 Attachment

Dear Dr Reddington


Freedom of Information Act


I write further to your e-mail of 11 November 2011 regarding information
held by NHS Suffolk. Your request has been dealt with in accordance with
the Trust’s Freedom of Information Act 2000 procedures.


In response to your enquiry regarding augmentative and alternative
communication devices for patients, provided by the NHS, please find the
attached spreadsheet.


If you require further information about your request, please contact me
at the address below.


Please bear in mind that this information is subject to The Suffolk
Primary Care Trust’s copyright unless otherwise indicated.  Unless
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HMSO Licensing Division

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Tel: 01603 621000

E-mail: [2][email address]


If you have a complaint about the way your request has been handled,
please write to me at the address shown below. A copy of our complaints
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contact the Information Commissioner with details of your complaint:


Website:     [3]     

Address:     Information Commissioner's Office

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                   Water Lane


                   Cheshire SK9 5AF

Tel:             01625 545745

Fax:            01625 524510


I hope that we have been able to answer your enquiry to your satisfaction
and that you find the information provided useful.


Yours sincerely


Colin Boakes

Interim Trust Secretary | NHS Suffolk | [4][email address]
| Tel: 01473 770057| Rushbrook House, Paper Mill Lane, Bramford, Ipswich,
IP8 4DE | [5]




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Dear Boakes Colin (5PT) Suffolk PCT,

Awesome - that is an efficient and excellent response - can you give me your line manager's contact details so I can write a proper thank you card?

Yours sincerely,


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