Provision of augmentative and alternative communication devices

Joe made this Freedom of Information request to Northamptonshire Teaching Primary Care Trust (PCT)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Northamptonshire Teaching Primary Care Trust (PCT) should have responded by now (details). You can complain by requesting an internal review.

Dear Northamptonshire Teaching Primary Care Trust (PCT),

I am an academic researcher, attempting to assess the provision of augmentative and alternative communication devices by the NHS. Would you please send me details of augmentative and alternative communication devices supplied/purchased by your trust between 31st March 2006 and 1st April 2011. I would like the information broken down by both product name (So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I would like information for both children and adults, but I don't require a breakdown by age.

I attempting to find out how many people who have poor or no speech have a speech aid, in particular electronic speech aids, and I would like to know how many have been supplied by the trust during the last five years.

Deven PCT have helpfully give examples on a previous request. The format they used was

2005/06
4 X Digital Electronic Larynxes (Servox)
2 x Listen To Me
2 x Lightwriters
1 x Dynawrite
1 x Dynamo
1 x Falck Voice Amplifier
1 x Lions Speech Aid
1 x Go Talk
1 x Little Mack

2006/07
9 x Digital Electronic Larynxes (Servox)
2 x Lightwriters
1 x mini Printer
2 x The Grid software
2 x Falck Voice Amplifiers
1 x Listen To Me
1 x Textphone
1 x Talking Symbols Notepad

and this would do nicely for me. Other excellent formats were provided by:
Bradford and Airedale Teaching PCT
(http://www.whatdotheyknow.com/request/co...)
Bromley PCT (http://www.whatdotheyknow.com/request/co...)
Bristol PCT ( http://www.whatdotheyknow.com/request/co...)
and Central Lancashire PCT
(http://www.whatdotheyknow.com/request/au...)

Just to make the process more efficient for you guys - it would be great to clarify a couple of things at this stage - I am aware that some trusts make use of commissioning trusts to do the actual purchase of the devices; when I have contacted the commissioning trusts I've been often redirected back to the PCT because the paperwork for previous years have been stored at the PCT - this redirection must be causing additional work for both trusts in the long run and it would be great to avoid it (http://www.whatdotheyknow.com/request/au...
is an example of the problem)

Also, and again to make life easier for you, I should point about that since this request is being made via whatdotheyknow.com - email addresses are stripped out of replies to protect your privacy (because the responses are all available to public view- if you are to redirect my request to another body then it's ideal to just give the name of the body rather than just an email address

Yours faithfully,

Dr Joseph Reddington

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Hey... you're a little over your 20 day mark... is everything okay over there?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

Dear Jo,

I am sorry that we have not contacted you regarding your request, it was
passed to Northamptonshire Healthcare Foundation Trust on 18th November, as
they hold the information you require. Unfortunately, we have had a staff
shortage in FOI, and we should have contacted you to advise you to direct
your query to [email address] at the Healthcare Trust.

Please accept our apologies.

Yours sincerely,

Monica

Monica Higgins
Data Privacy & Governance Officer
NHS Northamptonshire
01604 651116

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Dear Northamptonshire Teaching Primary Care Trust (PCT),

Thank you for that response - as I mentioned in my request this request is being made via whatdotheyknow.com - email addresses are stripped out of replies to protect your privacy (because the responses are all available to public view- Is is possible to give me the receipt number or foi number so my request can be identified?

Yours faithfully,

Joe

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Or what might be easier if you could chase up with the person you forwarded to - I've just been to the Northamptonshire Healthcare Foundation Trust and they don't list an email address for foi requests... :(

Yours faithfully,

Joe

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Hi Guys.... is it possible to get a reply here?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

Dear Joe,

As stated in my previous response, the information you require is not held
by NHS Northamptonshire but by Northamptonshire Healthcare Trust. Please
contact them directly as I am unable to respond to this query.

Monica Higgins
Data Privacy & Governance Officer
NHS Northamptonshire
01604 651116

show quoted sections

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Hi - I'm just trying to track the request to passed on to them - did they give you a receipt number or an acknowledgement that you could forward to me?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

Dear Joe,

Unfortunately, I don't have a receipt number or acknowledgement from
Northamptonshire Healthcare Foundation Trust, your request was sent to them
on 18/11/11 under our reference number 1423. I am sorry to be unable to
help you further.

Yours sincerely,

Monica Higgins
Data Privacy & Governance Officer
NHS Northamptonshire
01604 651116

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Dear Northamptonshire Teaching Primary Care Trust (PCT),

I've just rang "Northamptonshire Healthcare Foundation Trust" and they appear to have no record of the request being passed over... can you explain to me how I might be able to get the information I'm looking for?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

Dear Joe,

My colleague has sent your request to Northamptonshire Healthcare Trust
again today, please contact them with any additional queries regarding this
matter as I am unable to assist any further.

Yours sincerely,

Monica Higgins
Data Privacy & Governance Officer
NHS Northamptonshire
01604 651116

show quoted sections

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Sorry, I'm a bit confused... how is this different from when you send the request the first time?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

Dear Joe

Northamptonshire Healthcare Trust have confirmed they have now received your
request. Please contact them and they can provide you with the reference
number for your request.

Yours sincerely

Monica Higgins
Data Privacy & Governance Officer
NHS Northamptonshire
01604 651116

show quoted sections

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Fabulous - thank you very much :)

Yours faithfully,

Joe

Joe left an annotation ()

Rang Northamptonshire Healthcare Trust today to see how they are going on - someone will ring me back...

Northamptonshire Teaching Primary Care Trust (PCT)

2 Attachments

Joe

 

I tried the other day to get this through to the what do they know site
but it bounced right back saying that it was the wrong type of file.  I
have not had trouble with any other Outlook file that I have sent to this
site, you may want to ask someone at your end if there is a problem.  I am
going to have another go in a different format and hope that this works.

 

Thank you Joe, I have now received the correct email and hopefully all
will arrive as it should and we can finally get this through to the right
place. 

 

 

I am responding on behalf of Northamptonshire Healthcare NHS Foundation
Trust which provides mental health, learning disability, sexual health,
drug and alcohol and community services to the local population.

 

In the Freedom of Information request referenced above you asked:

 

Dear Northamptonshire Teaching Primary Care Trust (PCT), I am an academic
researcher, attempting to assess the provision of augmentative and
alternative communication devices by the NHS.

 

Would you please send me details of augmentative and alternative
communication devices supplied/purchased by your trust between 31^st March
2006 and 1st April 2011.

 

I would like the information broken down by both product name (So for
example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I
would like information for both children and adults, but I don't require a
breakdown by age.

 

I attempting to find out how many people who have poor or no speech have a
speech aid, in particular electronic speech aids, and I would like to know
how many have been supplied by the trust during the last five years.

 

Deven PCT have helpfully give examples on a previous request. The format
they used was

 

2005/06

4 X Digital Electronic Larynxes (Servox)

2 x Listen To Me

2 x Lightwriters

1 x Dynawrite

1 x Dynamo

1 x Falck Voice Amplifier

1 x Lions Speech Aid

1 x Go Talk

1 x Little Mack

 

2006/07

9 x Digital Electronic Larynxes (Servox)

2 x Lightwriters

1 x mini Printer

2 x The Grid software

2 x Falck Voice Amplifiers

1 x Listen To Me

1 x Textphone

1 x Talking Symbols Notepad

 

and this would do nicely for me. Other excellent formats were provided by:

 

Bradford and Airedale Teaching PCT

([1]http://www.whatdotheyknow.com/request/co...)

Bromley PCT

([2]http://www.whatdotheyknow.com/request/co...)

Bristol PCT (

[3]http://www.whatdotheyknow.com/request/co...)

and Central Lancashire PCT

([4]http://www.whatdotheyknow.com/request/au...)

 

Just to make the process more efficient for you guys - it would be great
to clarify a couple of things at this stage - I am aware that some trusts
make use of commissioning trusts to do the actual purchase of the devices;
when I have contacted the commissioning trusts I've been often redirected
back to the PCT because the paperwork for previous years have been stored
at the PCT – this redirection must be causing additional work for both
trusts in the long run and it would be great to avoid it
([5]http://www.whatdotheyknow.com/request/au...
is an example of the problem)

 

Also, and again to make life easier for you, I should point about that
since this request is being made via whatdotheyknow.com email addresses
are stripped out of replies to protect your privacy (because the responses
are all available to public view- if you are to redirect my request to
another body then it's ideal to just give the name of the body rather than
just an email address

 

In the Freedom of Information request referenced above you asked:

 

Please find your response in the attached Adobe document.

 

Should you need to correspond further regarding this request, please
ensure that the reference number that appears in the Subject line above is
quoted to make it easier for the team to deal further with your
correspondence.

 

 

 

Regards

 

 

The Freedom of Information Team

[6]foi_logo

 

NHfT Freedom of Information Team

[7][email address]

 

If you are unhappy with the service you have received in relation to your
Freedom of Information request and wish to make a complaint or request a
review of our decision you should write to The Chief Executive,
Northamptonshire Healthcare NHS Foundation Trust, Sudborough House,
St Mary's Hospital, London Road, Kettering, Northamptonshire   NN15 7PW.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Trust.  The Information
Commissioner can be contacted at, "The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF".

 

Please Note:

You are free to use this information for your own non commercial purposes,
however if you intend to use the information for commercial purposes then
please email us at [8][email address] before doing so.

 

P Please consider the Environment before printing this email

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References

Visible links
1. http://www.whatdotheyknow.com/request/co...
2. http://www.whatdotheyknow.com/request/co...
3. http://www.whatdotheyknow.com/request/co...
4. http://www.whatdotheyknow.com/request/au...
5. http://www.whatdotheyknow.com/request/au...
7. mailto:[email address]
8. mailto:[email address]

Dear Northamptonshire Teaching Primary Care Trust (PCT),

Thank you so much for your efforts in getting this though. It really is appreciated. Can I just confirm - the total of AAC equipment purchased since 2006 is " 5 copies of Dragon Dictate Software" and all other equipment was donated, or purchased by the council?

Yours faithfully,

Joe

Northamptonshire Teaching Primary Care Trust (PCT)

1 Attachment

 

Good afternoon Joe

 

I am so glad that your response has finally reached you and hope that the
information therein is still of use.

 

The answer to your question below is a qualified Yes, the dragon software
is the only AACD bought directly by Northamptonshire Healthcare Foundation
Trust. The teams have use of the equipment kept in the central store.  I
mentioned that during the period in question, items were purchased by
Northampton PCT and Northamptonshire Healthcare Foundation Trust but the
funding for the latter came through NEAT, whose services are offered
through Northamptonshire County Council.  I also mentioned that some
schools are able to purchase items either from their own funds or through
funds raised by parents.

 

On revisiting your reply I find though, that I have been remiss, I had
intended to insert the link the Greenfield School where the library is
based as I thought that that might also be of use to you and I cannot see
that I did this.  So below is what I had intended to insert.

 

[1]http://www.greenfields.northants.sch.uk/... the main school
site

 

[2]http://www.greenfields.northants.sch.uk/...
the AAC page on the main school site

 

and if you click on the text in the right hand margin ‘Alternative and
Augmentative Communication Service across Northamptonshire’ it will take
you to another page displaying their contact details.  I will leave you to
do this last click as you will see if you hover over some of the text in
the link even that participates in their programme.

 

I hope that all is now clear.

 

Regards

 

 

The Freedom of Information Team

[3]foi_logo

 

NHfT Freedom of Information Team

[4][email address]

 

If you are unhappy with the service you have received in relation to your
Freedom of Information request and wish to make a complaint or request a
review of our decision you should write to The Chief Executive,
Northamptonshire Healthcare NHS Foundation Trust, Sudborough House,
St Mary's Hospital, London Road, Kettering, Northamptonshire   NN15 7PW.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Trust.  The Information
Commissioner can be contacted at, "The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF".

 

Please Note:

You are free to use this information for your own non commercial purposes,
however if you intend to use the information for commercial purposes then
please email us at [5][email address] before doing so.

 

P Please consider the Environment before printing this email

 

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