Provision of augmentative and alternative communication devices

Joe made this Freedom of Information request to Harrow Primary Care Trust (PCT)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Harrow Primary Care Trust (PCT) should have responded by now (details). You can complain by requesting an internal review.

Dear Harrow Primary Care Trust (PCT),

I am an academic researcher, attempting to assess the provision of augmentative and alternative communication devices by the NHS. Would you please send me details of augmentative and alternative communication devices supplied/purchased by your trust between 31st March 2006 and 1st April 2011. I would like the information broken down by both product name (So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I would like information for both children and adults, but I don't require a breakdown by age.

I attempting to find out how many people who have poor or no speech have a speech aid, in particular electronic speech aids, and I would like to know how many have been supplied by the trust during the last five years.

Deven PCT have helpfully give examples on a previous request. The format they used was

4 X Digital Electronic Larynxes (Servox)
2 x Listen To Me
2 x Lightwriters
1 x Dynawrite
1 x Dynamo
1 x Falck Voice Amplifier
1 x Lions Speech Aid
1 x Go Talk
1 x Little Mack

9 x Digital Electronic Larynxes (Servox)
2 x Lightwriters
1 x mini Printer
2 x The Grid software
2 x Falck Voice Amplifiers
1 x Listen To Me
1 x Textphone
1 x Talking Symbols Notepad

and this would do nicely for me. Other excellent formats were provided by:
Bradford and Airedale Teaching PCT
Bromley PCT (
Bristol PCT (
and Central Lancashire PCT

Just to make the process more efficient for you guys - it would be great to clarify a couple of things at this stage - I am aware that some trusts make use of commissioning trusts to do the actual purchase of the devices; when I have contacted the commissioning trusts I've been often redirected back to the PCT because the paperwork for previous years have been stored at the PCT - this redirection must be causing additional work for both trusts in the long run and it would be great to avoid it
is an example of the problem)

Also, and again to make life easier for you, I should point about that since this request is being made via - email addresses are stripped out of replies to protect your privacy (because the responses are all available to public view- if you are to redirect my request to another body then it's ideal to just give the name of the body rather than just an email address

Yours faithfully,

Dr Joseph Reddington

Dominic Mallinder, Harrow Primary Care Trust (PCT)

Dear Dr Reddington,


RE: Harrow PCT


Further to your Freedom of Information request and subsequent referral to
the ICO. A response for Harrow was provided on the 12 July 2012 however,
it was not sent to this address but to
([email address]). I am now replying direct to
this whatdotheyknow account with the response. Our response sent:


“Please see below the response from Harrow PCT:


Following on from our telephone conversation today, as Harrow PCT do not
hold this information this FOI needs to go to the Speech & Language
Therapy at The North West London Hospital NHS Trust ( 
The contacts for this are:


Adults - Claire Walker - [1]  020 8869 2675 Children
- Maria Luscombe - [2][email address] 020 8869 2419 / 3010”




I am processing all of your Freedom of Information requests relating to
the provision of augmentative and alternative communication devices sent
to the North West London NHS Cluster. This covers Westminster, Hammersmith
and Fulham, Kensington and Chelsea, Hounslow, Hillingdon, Ealing Brent,
and Harrow PCTs. I will reply to all relevant whatdotheyknow accounts that
you have setup to ensure that each and every relevant request is answered.
Please review the information and submit any further questions through the
separate accounts and be PCT specific.


I apologise for the delay in responding and hope that we can process your
requests as quickly as possible to a satisfactory conclusion.





Dominic Mallinder

FOI Lead

NHS North West London

[email address]

15 Marylebone Road, London NW1 5JD



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