Protecting victims who are already worn down by the failure of the NHS Complaints System

General Medical Council did not have the information requested.

Dear General Medical Council,

1) What protocols does the GMC use prevent a victim from being passed around different staff within your organisation?

2) What procedures are in place to ensure that the GMC does not waste people's time when they contact the GMC by phone, by email, by letter or on this website?

3) What strategies does the GMC use to engage Public Confidence in it's staff?

Please provide evidence to support your responses.

Yours faithfully,

Fiona Watts

FOI, General Medical Council

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Information access team

General Medical Council

Email: [GMC request email]

Telephone: 0161 923 6365

Working with doctors Working for patients

The General Medical Council helps to protect patients and improve medical
education and practice in the UK by setting standards for students and
doctors. We support them in achieving (and exceeding) those standards, and
take action when they are not met.

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FOI, General Medical Council

Dear Ms Watts  

 

Your information request – F16/8557/SW

 

Thank you for your email dated 17 November, asking for information in
relation to the GMC staff procedures.

 

How we will consider your request

 

We’re going to look at your request under the Freedom of Information Act
2000 (FOIA). The FOIA gives us 20 working days to respond but we’ll come
back to you as soon as we can. 

 

Who to contact

 

Simon Willis will be handling your request. If you have any questions you
can call him on 0161 923 6310 or email him at [1][email address].

 

Yours sincerely

Miss Sadie Jones

Information Assistant

[2][email address]

0161 250 6889

 

General Medical Council

3 Hardman Street

Manchester

M3 3AW

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Simon Willis (0161 923 6310), General Medical Council

1 Attachment

Dear Ms Watts,

 

Your information access request - F16/8557/SW

 

Thank you for your email of 17 November 2016 asking for :-

 

“1) What protocols does the GMC use prevent a victim from being passed
around different staff within your organisation?

2) What procedures are in place to ensure that the GMC does not waste
people's time when they contact the GMC by phone, by email, by letter or
on this website?

3) What strategies does the GMC use to engage Public Confidence in it's
staff?” (sic)

 

I have now considered matters under the Freedom of Information Act 2000
(FOIA). I note that you have since submitted two further requests on 22
and 29 November 2016 which I will respond to shortly.

 

Information about how we handle complaints received about us, including
our customer complaints policy, can be found from
[1]http://www.gmc-uk.org/about/contactus/co.... I
have explained to you how we process complaints received about doctors in
my response to your previous FOI request (our reference F16/8556/SW).

 

Please also note that the GMC has four core organisational values which
underpins what we do. These are :

 

·         Excellence - we are committed to excellence in everything that
we do.

·         Fairness - we treat everyone fairly.

·         Transparency - we are honest and strive to be open and
transparent.

·         Collaboration - we are a listening and learning organisation.

 

Further information can be found at
[2]http://www.gmc-uk.org/about/11564.asp.

 

Who to contact

 

I hope you find this information useful.

 

Yours sincerely

 

Simon Willis

Information Access Officer

Resources & Quality Assurance Directorate

Direct Dial: 0161 923 6310

Email: [3][email address]

 

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Dear Simon Willis (0161 923 6310),

Thank you for your reply but you may have failed to identify that I just seek clarification and answers - not more unverified propaganda.

PROPAGANDA;
A) You write "we are committed to excellence in everything that we do"

COMPLAINT A
But the answers given to my previous FOI's on here demonstrates that the GMC has no clear protocols and databases in place to monitor whether this statement is factually correct in respect of The Data Protection Act.

B) You write; "we are honest and strive to be open and transparent"

COMPLAINT B
It is clear that the GMC fails to be transparent, because I would not have been forced on to this web site if the GMC had previously provided clarity.

C) You then write:
"we are a listening and learning organisation"

COMPLAINT C;
How can the GMC "learn" anything when it has no clear procedures for reviewing whether it is Fit for Purpose?

I refer you to my previous failings in an attempt to work out whether the GMC is genuine or another time-wasting quango attached to the NHS?

Yours sincerely,

Fiona Watts

@magnacarta300
 #lawcomMIPO

Dear Simon Willis (0161 923 6310),

I refer you to the clear bullet points that seem to have been willfully ignored?

Can you please cooperate with my enquiries as I am now genuinely perplexed as to what is the point of the GMC ....

Yours sincerely,

Fiona Watts

Simon Willis (0161 923 6310), General Medical Council

Dear Ms Watts,

Thank you for your email.

As I have explained to you previously, the remit of the Freedom of Information Act 2000 covers only recorded information held by public authorities and there is no obligation for us to create new data. We therefore cannot give you advice or make comments on your personal views or provide assistance on your "enquiries".

Whilst I note that you would have preferred that the lay out of my response was different, I have provided you with the information you have requested.

I hope this clarifies any issues.

Yours sincerely

Simon Willis
Information Access Officer
Resources & Quality Assurance Directorate
Direct Dial: 0161 923 6310
Email: [email address]

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Dear Simon Willis (0161 923 6310),

I am fully aware of data laws and I point you to The Data Protection Act. You made a statement on 12 December 2016. I have given you an opportunity to provide evidence to support that statement and you have failed to comply.

My ORIGINAL FOI was compliant with UK data laws;
“1) What protocols does the GMC use prevent a victim from being passed
around different staff within your organisation?"

This FOI was sidelined so I have to presume that you have no protocols to prevent maladministration then?

I then asked;
2) What procedures are in place to ensure that the GMC does not waste
people's time when they contact the GMC by phone, by email, by letter or
on this website?

Again, no clear protocols provided in response to the above FOI or the one below.

3) What strategies does the GMC use to engage Public Confidence in it's
staff?” (sic)

You line manager failed to progress my enquiries after I spoke to him and I only spoke to him because I failed to work out the point of the GMC after months of being subjected to clueless staff who seemed to be paid to not know anything.

Yours sincerely,

Fiona Watts

#lawcomMIPO

Simon Willis (0161 923 6310), General Medical Council

I am away from the office until 09:00 on 16/01/2017 and will not be able
to attend to your email during this time. If you have any urgent queries,
please call my direct dial number and a colleague will assist you.

 

Please note that your email has not been forwarded.

Working with doctors Working for patients

The General Medical Council helps to protect patients and improve medical
education and practice in the UK by setting standards for students and
doctors. We support them in achieving (and exceeding) those standards, and
take action when they are not met.

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Julian Graves (0161 923 6351), General Medical Council

1 Attachment

Our ref: F16/8557/SW

 

Dear Ms Watts

 

Please find attached my response to your email below.

 

Yours sincerely

 

Julian Graves 

 

 

Julian Graves

Information Access Manager

General Medical Council

3 Hardman Street

Manchester M3 3AW

 

Tel. no: 0161 923 6351

Email: [1][email address]

 

 

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Julian Graves

Shame on you and the organisation that employs you.

Is our NHS in a crisis because of so many resource-wasting agencies like the GMC?

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