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Property Solutions

P. Gradwell made this Environmental Information Regulations request to Northumbrian Water Limited
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

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Dear Northumbrian Water Limited,

1. Please provide information (including documents in which said information is recorded) outlining the legal and or any other relationship between Northumbria Water Limited (“NWL”) and ‘Property Solutions’ (“PS”). For the avoidance of doubt, any reference to ‘documents’ in this request and the further requests for information below is a reference to documents such as emails, minutes of meetings or discussions other internal exchanges and other similar items.

2. Please provide copies of any licence agreements or any documents relating to the commercial or other relationship or arrangements that may be in place between NWL and PS and which relate to personal searches and or the provision of CON29DW and other information commonly required by the purchaser of a residential or commercial property.

3. If any licence agreement or other documents provided in response to request 2 above do not provide information on the charges levied or profits shared (if any) as between PS and NWL, please provide information (including documents in which said information is recorded) setting out the details of said charges levied or payments made and or profits shared for the last 3 years and confirm whether any charges levied are subject to VAT.

4. Please confirm whether the environmental information that is called to the screen at the point when a Personal Search Company conducts a personal search via the kiosk computer is different to the environmental information that is made available by NWL to its customers and or to PS on your internal computer systems (which systems are not accessible by third parties conducting personal searches).

For example, please would you provide information (including documents in which said information is recorded) which shows:

i. Whether or not the information provided via the kiosk computer for a search is derived from older information or data compared with the information available on your internal systems, and;

ii. Whether any information available on the kiosk computer is subject to any process of deletion, redaction or amendment by comparison to the information that would be called up on your internal computer systems for the same search and if so what, and;

iii. Whether the information called up at the point of search for the same search conducted on a kiosk and an internal computer is from the same source or data set, or;

iv. whether any mapping that is provided for the Kiosk computer is different (e.g. a different scale, zoomed in, different key information displayed etc) to that on the internal computer system, or;

v. whether a different software is used on the kiosk computer compared to the internal computer system.

5. When conducting a personal search, third parties are required by notices in the kiosk to input certain information into the computer regarding the searches they are undertaking. Please provide information (including documents in which said information is recorded) that shows exactly how and for what NWL uses that information including details of whether or not NWL shares it with PS and any third party and in particular whether NWL or PS uses any of that information for their own direct or indirect marketing or any other commercial purposes.

6. We understand that third parties are required to book a half hour appointment at NWL’s offices to access source information and data when conducting a personal search. Please let us have information (including documents in which said information is recorded) that shows what restrictions – if any – apply to PS when accessing information and data held and compiled by NWL.

7. Please confirm, (including relevant documents in which supporting information is recorded) whether there are any technical and/or other reasons why information that is held by NWL and/or PS in its underlying registers or databases for the purpose of completing CON29DWs for both residential and commercial property cannot be provided in any form other than as a completed CON29DW? For example can the relevant information on the register or database be printed directly or cut and pasted into an email or Word/ Excel documents format or saved as an attachment, or similar?

Yours faithfully,

P. Gradwell

EIR, Northumbrian Water Limited

1 Attachment

Dear P Gradwell

Please find attached our acknowledgement of your recent request for information.

If you have any queries please don't hesitate to contact us.

Yours sincerely

Information Access Team

This email and its attachments are intended for the addressee only and may be confidential or privileged. If this email has come to you in error, you should take no action based on it. Please return it to the sender immediately and then delete it.

Unless expressly stated, opinions in this message are those of the individual sender and not of Northumbrian Water Limited.

You should be aware that this email, and any reply to it, may need to be made public under right to know legislation, or in connection with litigation. Emails may also be monitored in accordance with our legal responsibilities.

While Northumbrian Water Limited has scanned this email and its attachments for security threats, including computer viruses, we have no liability for any damage which you may sustain as a result of any such viruses. You are advised to carry out your own virus checks before opening any attachment.

Northumbrian Water Limited, registered in England and Wales number 2366703.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ.

www.nwl.co.uk

EIR, Northumbrian Water Limited

1 Attachment

Dear P Gradwell

Please find attached our response to your recent request for information.

If you have any queries please don't hesitate to contact us.

Yours sincerely

Information Access Team

This email and its attachments are intended for the addressee only and may be confidential or privileged. If this email has come to you in error, you should take no action based on it. Please return it to the sender immediately and then delete it.

Unless expressly stated, opinions in this message are those of the individual sender and not of Northumbrian Water Limited.

You should be aware that this email, and any reply to it, may need to be made public under right to know legislation, or in connection with litigation. Emails may also be monitored in accordance with our legal responsibilities.

While Northumbrian Water Limited has scanned this email and its attachments for security threats, including computer viruses, we have no liability for any damage which you may sustain as a result of any such viruses. You are advised to carry out your own virus checks before opening any attachment.

Northumbrian Water Limited, registered in England and Wales number 2366703.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ.

www.nwl.co.uk

Dear Northumbria Water Limited,

1. I respectfully disagree and refer you to Article 2(1)(c) of the Environmental Information Regulations 2004 (“EIR”). Please let me have your reply to this question.

2. I respectfully disagree and refer you to Article 2(1)(c) EIR. Please let me have your reply to this question.

3. I respectfully disagree and refer you to section 2(1)(c) EIR. Please let me have your reply to this question.

4. Thank you for clarifying what internal systems you possess in your reply. In the question the reference was of course to all of your internal systems (plural). I would be grateful if you would please now reply to the question. N.b. “to its customers” means to any party purchasing a CON29DW directly from NWL, as opposed to conducting a personal search.

5. Noted.

6. I note in your reply that you disclose that your system was developed in response to the “customer feedback and requirements”. Please would you let me have copies of documents relating to the “customer feedback and requirements” that you have disclosed, including copies of that “customer feedback” and copies of any documents relating to any policy that has been put in place, as you suggest in your reply. Please also clarify what restrictions are placed upon PS and what “the team’s function” means.

7. The content of a CON29DW is plainly environmental information and I refer you to Article 6 of the EIR. The question was straightforward and I would be grateful if you would please answer it. In summary: NWL retains raw data. NWL only provides that raw data to a consumer in the form of a CON29DW. Is there any reason why that raw data cannot be provided in any format other than a CON29DW?

Yours sincerely,

P. Gradwell

EIR, Northumbrian Water Limited

1 Attachment

Dear P Gradwell

Please find attached our response to your recent request for information.

If you have any queries please don't hesitate to contact us.

Yours sincerely

Information Access Team

This email and its attachments are intended for the addressee only and may be confidential or privileged. If this email has come to you in error, you should take no action based on it. Please return it to the sender immediately and then delete it.

Unless expressly stated, opinions in this message are those of the individual sender and not of Northumbrian Water Limited.

You should be aware that this email, and any reply to it, may need to be made public under right to know legislation, or in connection with litigation. Emails may also be monitored in accordance with our legal responsibilities.

While Northumbrian Water Limited has scanned this email and its attachments for security threats, including computer viruses, we have no liability for any damage which you may sustain as a result of any such viruses. You are advised to carry out your own virus checks before opening any attachment.

Northumbrian Water Limited, registered in England and Wales number 2366703.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ.

www.nwl.co.uk

We don't know whether the most recent response to this request contains information or not – if you are P. Gradwell please sign in and let everyone know.