Professional Standards, The Lloyds Pharmacy Limited

Susan Clarke made this Freedom of Information request to The Lloyds Pharmacy Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear The Lloyds Pharmacy Limited,

I would be most grateful if Lloyds Pharmacy Limited could provide me with a copy of their standard operating policy and procedures relating to the dispensing of prescriptions, and of the protocol for the receiving of prescriptions electronically from GP practices for the following pharmacy:

Lloyds Pharmacy Limited
333 Meadowhead
Sheffield
South Yorkshire
S8 7UP

Yours faithfully,

Susan Clarke

Customer Services, The Lloyds Pharmacy Limited

Dear Ms Clarke

Thank you for your email dated 01st July 2017 detailed below.

I can advise that LloydsPharmacy are not able to provide you with this information. However, if you require any further assistance please do not hesitant to contact me or your local LloydsPharmacy.

Thank you for contacting LloydsPharmacy Customer Care.

Kind Regards

Anthony Popejoy
Customer Care Team
Celesio UK

Customer Care: +44 (0) 345 600 3565 option 2
Direct: +44 (0) 24 7643 2726
Fax: +44 (0) 870 928 9766
Website: www.lloydspharmacy.com

Join our community online at: LloydsPharmacy.com

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Dear Mr. Popejoy,

Can you tell me why as you have previously provided this information to others?

I look forward to receiving this information within the statutory period.

Yours sincerely,

Susan Clarke

Customer Services, The Lloyds Pharmacy Limited

Dear Ms Clarke

Thank you for your further email dated 07th July 2017 detailed below.

Unfortunately as the information that you have requested, is of our internal company protocols, we would not be able to provide this to members of the public.

If you wish to discuss your enquiry in more detail please do not hesitate to give us a call directly on 0345 600 3565 opt 2.

Thank you for taking the time to contact LloydsPharmacy Customer Care

Kind Regards

Anthony Popejoy
Customer Care Team
Celesio UK

Customer Care: +44 (0) 345 600 3565 option 2
Direct: +44 (0) 24 7643 2726
Fax: +44 (0) 870 928 9766
Website: www.lloydspharmacy.com

Join our community online at: LloydsPharmacy.com

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Dear Customer Services,
Unfortunately, I have not received the requested information. This is a breach of the Freedom of Information Act.
This information was given to a member of the public on this site in 2011

Consequently, I request an internal review.

Yours sincerely,

Susan Clarke

Professional Standards, The Lloyds Pharmacy Limited

2 Attachments

IRO49/Clarke/6582

 

26 July 2017

 

PRIVATE AND CONFIDENTIAL

Ms Susan Clarke

 

Email sent to: [1][FOI #415505 email]

 

Dear Ms Clarke

 

I write further to your email of 11 July 2017, please initially accept my
apologies for the inordinate delay in responding further to you.

 

Please find attached a copy of our current Dispensary Standard Operating
Procedures and a copy of our Best Practice Guide to the Electronic
Prescription Service.

 

If we can be of any further assistance, please do not hesitate to contact
me or one of my colleagues in the Pharmacy Superintendent’s Office on 0345
600 3565, option 2.

 

Yours sincerely

 

 

 

Rajinder Henderson (Mrs) MRPharmS

Professional Standards Pharmacist

Pharmacy Superintendent’s Office

 

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