This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 18 working days, or 20
working days if your query is a Freedom of Information request or
complaint.
 
Please note that the department cannot arrange vaccinations. Contact your
GP, clinical commissioning group or call 119. [5]This webpage gives
information on vaccination. If you have symptoms of COVID-19 you must get
tested as soon as possible. The swab test takes less than a minute and is
pain-free. Results from test sites are generally received within 24 hours
of the test being administered. Further information, including what
symptoms to look out for, can be found [6]here.
 
If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit [7]this webpage. Please note that
the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
[8]https://www.supplychain.nhs.uk/.   
  
If you are seeking an exemption from managed quarantine, please see the
advice below. Please note that there may be some delay before you receive
a decision. The team is receiving a great many requests to consider and
apologises if you do not receive a reply as quickly as you had hoped.
  
To apply for a medical or compassionate exemption, please email
[9][email address] at least 14 days before your travel
date. You should include any medical evidence you want to submit to
support your application.
 
If you’re arriving from a red list country and need more information about
managed quarantine, contact: [10][email address].
A list of the current exemptions on medical and compassionate grounds can
be found [11]here. A list of the jobs that qualify for exemption can be
found [12]here. 
 
If you are, or have been, in quarantine and have a complaint about the
hotel, please raise your concerns with the hotel itself in the first
instance. If your complaint is unresolved, please complete the [13]Managed
Quarantine Service Experience Survey. 
 
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit [14]this link.

 
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact [15]NHS Test and Trace enquiries, feedback and complaints. 

Our [16]Personal information charter and [17]privacy notice explain how we
treat your personal information.

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.

References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://digital.nhs.uk/coronavirus/vacci...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. mailto:[email address]
10. mailto:[email address]
11. https://www.gov.uk/guidance/exemptions-f...
12. https://www.gov.uk/government/publicatio...
13. https://dhexchange.kahootz.com/MQS.lands...
14. https://www.nhs.uk/using-the-nhs/about-t...
15. https://enquiries.test-and-trace.nhs.uk/...
16. https://www.gov.uk/government/organisati...
17. https://www.gov.uk/government/publicatio...

Dear Cathy Fox,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1387062).

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

show quoted sections

This is an acknowledgement - please do not reply to this email.

Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 20 working days.
 
Please note that the department cannot arrange vaccinations. [5]This
webpage gives information on vaccination. You can also contact your GP,
clinical commissioning group or call 119.

If you have symptoms of COVID-19 you must get tested as soon as possible.
The swab test takes less than a minute and is pain-free. Results from test
sites are generally received within 24 hours of the test being
administered. Further information, including what symptoms to look out
for, can be found [6]here.
 
If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit [7]this webpage. Please note that
the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
[8]https://www.supplychain.nhs.uk/.   
  
Since 15 February 2021, anyone travelling to the UK from a red-list
country has been required to quarantine in a managed quarantine facility
for a period of ten days. There will be periods where no countries are
listed, but the red list remains ready to be stood up should the global
epidemiological situation change. In these circumstances, there is
guidance available on a range of queries.

To find out how to apply for a medical or compassionate exemption, please
visit
[9]www.gov.uk/guidance/exemptions-from-managed-quarantine-for-compassionate-reasons.

If you have been in quarantine and have a complaint about the hotel,
please raise your concerns with the hotel itself in the first instance. If
your complaint is unresolved, please email the complaints team at
[10][email address].
 
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit [11]this link.

 
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact [12]NHS Test and Trace enquiries, feedback and complaints. 

Our [13]Personal information charter and [14]privacy notice explain how we
treat your personal information.

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.

References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://eur03.safelinks.protection.outlo...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. https://eur03.safelinks.protection.outlo...
10. mailto:[email address]
11. https://www.nhs.uk/using-the-nhs/about-t...
12. https://enquiries.test-and-trace.nhs.uk/...
13. https://www.gov.uk/government/organisati...
14. https://www.gov.uk/government/publicatio...

Dear Cathy Fox,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1395804).

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

show quoted sections