Procurement status and plans for eBrokerage, and/or Visit Charge Processing solutions in 2021 through 2022

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Dear Kent County Council,

Under FOI please provide the following information relating to how the Council brokers and pays providers for the adult social care packages it commissions:

Regarding care brokerage:

1. Does the Council have any plans to a) procure an eBrokerage cloud software solution (for brokering commissioned care packages across its care providers, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if, and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

And regarding visit charge processing for paying commissioned care providers against the services they have delivered on behalf of the Council:

2. Does the Council have any plans to a) procure a Provider Payment/Council Self-billing cloud software solution (for processing and calculating visit data submitted by commissioned care providers for the visits they have undertaken on behalf of the Council, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

Many thanks.

Yours faithfully,

Peter Briggs

 

Information request
Our reference: 21311654

show quoted sections

 

Information request
Our reference: 21311654

show quoted sections

Dear Kent County Council,

Thank you for your clarification request. I have added a definition against each of the following:

1. eBrokerage cloud software solution - refers to a cloud-based software solution, that in the context of brokering adult social care packages to commissioned care providers, enables:
• Brokers/commissioners to post new (adult social) care packages online instantly.
• Approved/commissioned social care providers to receive automated notifications and submit bids.
• Brokers to review the bids and award care packages with a few clicks.
• All record keeping is taken care of automatically

Where eBrokerage is already in use, care providers are more likely to bid for care packages. This is partly because they get automated notifications and can instantly see the location of the care user on a map. It’s also because it’s so simple and takes so little time.

If individual care packages become uneconomic for a provider there’s a facility to trade packages through an online marketplace controlled by the commissioning body.

All in all, eBrokerage improves the sustainability of individual providers and of the brokerage ecosystem.

An eBrokerage solution also supports flexible working (e.g. working from home) because the data is held in the cloud, and accessed according to each user’s organisation and role.

2. Provider Payment/Council Self-billing cloud software solution – refers to a cloud-based software solution, that in the context of paying commissioned care providers for the adult social care service delivery they have undertaken on behalf of the commissioner, enables:
• Approved/commissioned (adult social) care providers to submit their scheduled / planned and actual visit data captured via their scheduling and electronic call/visit monitoring systems and do so electronically.
• Automatic highlighting of discrepancies between commissioned and scheduled care, by care package so that scheduling problems can be addressed in advance, prior to delivery of the care service.
• Automatic processing of the visit data, identifying any discrepancies and highlighting those for checking, and where no discrepancies exist associate the appropriate charges against the visits undertaken by the care providers in accordance with the contract rates and visit durations, collating these by period.
• Visit data and assessed charges to be checked by the care providers and submitted for payment by the commissioner.
• Commissioners to check and authorise the amounts claimed by the care providers, or to refer discrepancies for further examination/explanation by the care provider concerned.
• Prompt payment of correct and authorised charges.
• All record keeping is taken care of automatically.

A Provider Payment/Council Self-billing solution ensures care provider charges are based very substantially on actual visit durations, and not on commissioned or planned time.

Care provider charges are processed electronically, and all data is held in the cloud.

A Provider Payment/Council Self-billing solution also supports flexible working (e.g. working from home) because the data is held in the cloud, and accessed according to each user’s organisation and role.

I hope that this reply helps to clarify the type of solutions I am referring to, but if you have any questions, please let me know.

Yours faithfully,

Peter Briggs

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Information request
Our reference: 21311654

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Dear Mr Briggs
 
Thank you for your request for information received on 27 April 2021.
 
Please find attached our response to your request.
 
Yours sincerely
 
 Mollie Redford 
 Information Access Officer 
 
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