Procurement status and plans for eBrokerage, and/or Visit Charge Processing solutions in 2021 through 2022

The request was successful.

Dear Southend on Sea Borough Council,

Under FOI please provide the following information relating to how the Council brokers and pays providers for the adult social care packages it commissions:

Regarding care brokerage:

1. Does the Council have any plans to a) procure an eBrokerage cloud software solution (for brokering commissioned care packages across its care providers, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if, and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

And regarding visit charge processing for paying commissioned care providers against the services they have delivered on behalf of the Council:

2. Does the Council have any plans to a) procure a Provider Payment/Council Self-billing cloud software solution (for processing and calculating visit data submitted by commissioned care providers for the visits they have undertaken on behalf of the Council, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

Many thanks.

Yours faithfully,

Peter Briggs

council, Southend on Sea Borough Council

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council, Southend on Sea Borough Council

Good Morning

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Your enquiry has been sent to the Freedom of Information Department for assistance.

Regards,
Customer Services
Alice - Customer Service Centre
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend on Sea Borough Council request email]  
Web: www.southend.gov.uk
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Southend FOI Requests, Southend on Sea Borough Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

 

Dear P Briggs,

 

Thank you for your request received on 21.04.2021 for information under
the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

 

In normal circumstances your request should receive a reply by 20.05.2021
however because of the Corona Virus COVID-19 pandemic we have had to
adjust the service we are able to offer.

 

This is because we are focusing our resources on supporting the local
response to the pandemic and providing essential services such as social
care for adults and children, the Southend Coronavirus Helpline and
financial help for residents and businesses.

 

All staff who can are working from home and some are being redeployed to
support key services. In addition, some staff are self-isolating or absent
because they or a member of their household has or may have the COVID-19
virus.

 

In addition, while the government restrictions on workplace attendance are
in force, we are not able to gain access to physical records held on site
rather than electronically.

 

All this means that we may take longer than usual to respond to your
request or may not be able to respond to it at all.

 

 

I would be grateful if you would consider whether you can help us focus
our resources on helping our vulnerable residents and businesses by
deferring your request to another time.

 

If you are willing to withdraw your request, please reply to this email
with the word ‘withdrawn’. Your help would be very much appreciated.

 

 

If you have any other queries, please get in touch quoting the FOI
reference number FOI 10658. Where possible please use email as telephone
contact may not always be possible due to revised working arrangements.

 

Kind regards,

 

Holly Gudgin – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea
Borough Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex,
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ACS Business Support, Southend on Sea Borough Council

1 Attachment

Dear Mr. Briggs,

Please find attached, our response to your Freedom of Information request 10658, received by us on the 21st April 2021.

Many thanks,

Business Support Team - Southend-on-Sea Borough Council - Working to make lives better

[email address] |www.southend.gov.uk

Department for People
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend on Sea
SS2 6ER

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