Procurement status and plans for eBrokerage, and/or Visit Charge Processing solutions in 2021 through 2022

The request was successful.

Dear Essex County Council,

Under FOI please provide the following information relating to how the Council brokers and pays providers for the adult social care packages it commissions:

Regarding care brokerage:

1. Does the Council have any plans to a) procure an eBrokerage cloud software solution (for brokering commissioned care packages across its care providers, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if, and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

And regarding visit charge processing for paying commissioned care providers against the services they have delivered on behalf of the Council:

2. Does the Council have any plans to a) procure a Provider Payment/Council Self-billing cloud software solution (for processing and calculating visit data submitted by commissioned care providers for the visits they have undertaken on behalf of the Council, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead / the name of the department leading the procurement within the Council, as well as an indication if and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

Many thanks.

Yours faithfully,

Peter Briggs

Your Right To Know, Essex County Council

Dear Sir/Madam,

Thank you for your recent request for information.

Your request is covered by the Freedom of Information Act, which requires us to respond within 20 working days.

Please Note - Due to the current COVID-19 outbreak we are currently working remotely. This has impacted our ability to access data to respond to requests for information.

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Please note that the response and data released to you as part of this request will be published on the Essex County Council website. The website address is http://www.essex.gov.uk/Your-Council/You.... All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Please contact me if you would like further advice or assistance about your request, or your right to access information held by Essex County Council.

Yours sincerely,

Lillian Denhart
Your Right to Know
Essex County Council
Telephone: 033301 38989
E-mail: [email address]

For advice on Essex County Council's response to the current Coronavirus situation please visit www.essex.gov.uk/coronavirus or our Facebook group https://www.facebook.com/groups/essexcor...

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Your Right To Know, Essex County Council

1 Attachment

Dear Sir/Madam,

 

Thank you for your request for information. Please find our response to
your request on the accompanying document(s).

 

Please Note – Due to Government guidance in relation to the Coronavirus we
are currently working remotely which may affect our ability to access
records which are held in hard copy, or within our archives. 
Additionally, if the situation worsens and staff become unwell, we may not
be able to gather from them the information to satisfy your request in
full.  We will continue to disclose all electronic data we have access to,
and any undisclosed data held will be made available to you once we are
able to access the material, subject to any applicable exemptions. 

 

I trust that this information satisfies your request. However, should you
require anything further, please contact me and I will endeavour to assist
you further.

 

If you are not satisfied with your response, please contact me so I can
try to resolve the issue. Alternatively, if you wish to make a complaint,
you can find the details at
https://www.essex.gov.uk/Your-Council/Yo...

 

If, after following our complaints procedure, you are still not satisfied,
you are entitled to ask the Information Commissioner to review our
decision. You can contact the Information Commissioner at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF; Telephone 0303 123 1113.

 

Please note that the response and data released to you as part of this
request will be published on the Essex County Council website. The website
address is
https://www.essex.gov.uk/Your-Council/Yo....
All requests will be anonymised and no personal information including
contact details will be disclosed as part of this process.

 

If you would like to take a short customer satisfaction survey please use
the link below

https://consultations.essex.gov.uk/infor...

 

Oliver Sharpe

Your Right to Know

Essex County Council

Telephone: 033301 38989

E-mail: [email address]

 

For advice on Essex County Council’s response to the current Coronavirus
situation please visit www.essex.gov.uk/coronavirus or our Facebook group
https://www.facebook.com/groups/essexcor...