Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2023/24 or 2024/25.

The request was successful.

Dear Leicester City Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

info-requests, Leicester City Council

Website:                        [1]  

E-mail:                            [2][Leicester City Council request email]    

Our Ref:                          FOI 27186

Date:                               Wednesday 26^th April 2023


Peter Briggs

[3][FOI #976070 email]


Dear Mr Briggs,


Freedom of Information Act 2000 - Acknowledgement


Thank you for your email of Wednesday 26^th April 2023 requesting
information about Homecare Services.


Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days. 


If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future


Yours sincerely,


Information Governance & Risk,

Leicester City Council,

City Hall, 115 Charles Street,

Leicester. LE1 1FZ


Tel: 0116 454 1300




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3. mailto:[FOI #976070 email]

info-requests, Leicester City Council

1 Attachment

Dear Mr Briggs


Please find attached Leicester City Council’s response to your recent
Freedom of Information request.




Information Governance & Risk

Leicester City Council

City Hall, 115 Charles Street

Leicester    LE1 1FZ