Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2023/24 or 2024/25.

Dear Peter

Thank you for your request for information regarding ‘Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling’ (reference number 09533). Your request was received on the 25/04/23 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [E-bost cais Blackburn with Darwen Borough Council]. Please remember to quote the reference number above in any future communications.

Kind regards

Fatima Makken
Information Governance Officer
Email: [cyfeiriad ebost]
01254 585852

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Dear Peter

Thank you for your request for information regarding ‘Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling’ (reference number 09533); Please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2023/2024, or; No

ii) 2024/25, and if so when; The Council will be reviewing the contract during this year, no dates have been set.

b) via which procurement route, and; This will be decided at the appropriate time.

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus; This would be led by the procurement department in the Council, no procurement lead has been allocated.

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent? Details can be sent through to [email address]

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as; - HAS technology - CM2000

b) the current expiry date of the contract under which it is purchased? 01/06/2025

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Kind Regards,

Fatima Makken
Information Governance Officer
Email: [email address]
01254 585852

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