Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2023/24 or 2024/25.

Royal Borough of Windsor and Maidenhead did not have the information requested.

Dear Royal Borough of Windsor and Maidenhead,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

foi, Royal Borough of Windsor and Maidenhead

Dear Mr Briggs,


Adult’s Services for the Royal Borough of Windsor and Maidenhead (RBWM)
are delivered by Optalis our partner organisation providing adult social
care on behalf of the council.


We do not hold the information you are requesting, please re-submit your
Freedom of Information request directly to them at:
[1][email address]



Kind regards


Angelica Popa

Information Governance and Elections Officer

Information Governance Team

Governance Service | Royal Borough of Windsor and Maidenhead

Town Hall, St. Ives Road, Maidenhead SL6 1RF


Website: [2]

Follow us on Twitter: [3]@RBWM

Like us on [4]Facebook



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