Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2023/24 or 2024/25.

Peter Briggs made this Freedom of Information request to West Berkshire Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Dear West Berkshire Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

foi, West Berkshire Council

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foi, West Berkshire Council

FoI/2023/253-Briggs

 

Dear Sir or Madam,

 

Request for information: how the Council rosters its staff and / or
monitors the service delivery

 

Thank you for your request received 09 March 2023; we would normally seek
to respond within twenty working days, please get in contact if you have
any further queries

 

Yours sincerely,

 

FOI TEAM
Legal and Democratic, West Berkshire Council Market Street Newbury RG14
5LD
[1][West Berkshire Council request email]
[2]www.westberks.gov.uk

 

 

This email and any attachments to it may be confidential and are intended
solely for the use of the individual to whom it is addressed. Any views or
opinions expressed may not necessarily represent those of West Berkshire
Council. If you are not the intended recipient of this email, you must
neither take any action based upon its contents, nor copy or show it to
anyone. Please contact the sender if you believe you have received this
e-mail in error. All communication sent to or from West Berkshire Council
may be subject to recording and or monitoring in accordance with UK
legislation, are subject to the requirements of the Freedom of Information
Act 2000 and may therefore be disclosed to a third party on request.

References

Visible links
1. mailto:[West Berkshire Council request email]
2. http://www.westberks.gov.uk/

foi, West Berkshire Council

Dear Mr Briggs,
Following your request under the Freedom of Information Act 2000, please
find our response below in red: 
Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

i) 2023/2024, or; The inhouse service provision of reablement procured a
rostering cloud-based software in 2022 and this went live in January 2023.
This provides rostering/scheduling ability, provides accurate call
duration for invoicing by recording visit attendance, ability to monitor
medication administration and visit log details, remote worker app for
android phones to carry out these tasks and ability to upload electronic
forms.

ii) 2024/25, and if so when; as above

b) via which procurement route, and; This was procured via GCloud 12

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus; as above. This was via G Cloud 12 and contracted awarded in
2022 lead by internal commissioning and procurement team.

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent? Not required at this time as solution implemented and contract
awarded for the inhouse reablement service.

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please: Yes

a) advise the supplier, and name of the solution, as well as; Supplier:
Unique IQ, Solution: Unique IQ Care Manager & Timecard

b) the current expiry date of the contract under which it is
purchased? Expires 31/8/24 with a subsequent clause of a maximum of 2 one
year extensions therefore maximum contract date if all extensions were to
be taken would be 31/8/26.
If you are unhappy with the way your request has been handled or the
outcome of your request, you may ask for an internal review. You should
contact The FoI Reviewing Officer, Legal & Democratic Services, Council
Offices, Market Street, Newbury RG14 5LD, email [email address],
within 40 working days, if you wish to request a review. 

  

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: - Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF. 

Yours sincerely,
Zarah Qureshi

FOI TEAM
Legal and Democratic, West Berkshire Council Market Street Newbury RG14
5LD
[West Berkshire Council request email]
[1]www.westberks.gov.uk 

══════════════════════════════════════════════════════════════════════════

From: Peter Briggs <[FOI #958312 email]>
Sent: 09 March 2023 13:37
To: foi <[West Berkshire Council request email]>
Subject: Freedom of Information request - Procurement status and plans for
Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring
solutions in 2023/24 or 2024/25.
 
This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

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