Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

Peter Briggs made this Freedom of Information request to Conwy County Borough Council

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Dear Conwy County Borough Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

Uned Llyw-Gwyb / Info-Gov Unit, Conwy County Borough Council

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[1]Sefyllfa Bresennol Gwasanaethau'r Cyngor   |   [2]Council Services
Current Situation

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg fel ei gilydd. Ni
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welcome correspondence in both Welsh and English. We will respond to
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Conwy County Borough Council

Dear Peter Briggs

Thank you for your enquiry 3968.

If you are requesting access to information under the terms of the Freedom of Information Act 2000 or the Environmental Information Regulation 2004 you will receive a response within twenty working days. If your enquiry is related to invoking your rights as set out under Data Protection legislation, you will receive a response within one calendar month.

Please ensure you send all correspondence to the [Conwy Council request email] email address quoting reference number 3968.

This email and any attachments may contain confidential material and are solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. If you are not the intended recipient(s), you must not use, retain or disclose any information contained in this email. For details of our privacy notice click here Privacy-Notice

socialcarefoi, Conwy County Borough Council

1 Attachment

Dear Requester,

 

Please find attached information in response to your Freedom of
Information request.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of this response, and
should be sent to the e-mail address below.

 

Please ensure all correspondence is sent to this email address: 
[1][Conwy Council request email].

 

If you are not content with the outcome of the internal review, or if you
are unhappy with this response you may appeal to the:

 

Information Commissioner’s Office – Wales

2nd Floor, Churchill House

Churchill Way

Cardiff

CF10 2HH

Yours sincerely,

 

Vicky Owen

Rhyddid Gwybodaeth/Freedom of Information

Gwasanaethau Gofal Cymdeithasol ac Addysg/Social Care & Education Services

Cyngor Bwrdeistref Sirol Conwy County Borough Council

PO Box 1, Conwy, LL30 9GN
Gwe/Web: [2]www.conwy.gov.uk/freedomofinformation  

 

[3]Sefyllfa Bresennol Gwasanaethau'r Cyngor   |   [4]Council Services
Current Situation

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg fel ei gilydd. Ni
fydd gohebiaeth yn yr un iaith na’r llall yn arwain at unrhyw oedi. We
welcome correspondence in both Welsh and English. We will respond to
correspondence in either language without delay. [5][USEMAP]

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