Thank you for your recent request for information from the Isle of
Anglesey County Council.

 

In accordance with the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004, we aim to respond to your
request within 20 working days.   In some instances we may be unable to
achieve this deadline, in which case we will advise you of the likely
timescale within which the response will be provided.

 

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shortages and the Council’s response to Coronavirus. Thank you for your
understanding.

 

 

Beryl Jones

 

Swyddog Gwybodaeth Corfforaethol a Chwynion – Cyngor Sir Ynys Môn

Corporate Information and Complaints Officer  - Isle of Anglesey County
Council

 

[1]cymraeg_ysgrifennwch

 

 

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Dear Mr Briggs

 

Thank you for your Freedom of Information request. I have made relevant
enquiries and can confirm the following:

 

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

i) 2021/2022, or; No

 

 

ii) 2022/23, and if so when; Possibly in the second half of 2023

 

 

b) via which procurement route, Not yet decided

and;

 

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus; Rachel Williams, Service Manager, Adults Services,
[1][email address]

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent? No

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution Yes

and if so can the Council please:

 

 

a) advise the supplier, and name of the solution, as well as; CACI

 

 

b) the current expiry date of the contract under which it is purchased?
System is supplied via Gwynedd County Council contract.

 

If you are dissatisfied with any aspect of this response to your request
for information, and / or the decision made to withhold information, you
may ask for an internal review.  Please address your correspondence to the
Customer Care Officer, Legal Services, Council Offices, Llangefni, Ynys
Môn LL77 7TW (e-mail: [2][email address]). The Council is not
obligated to undertake internal reviews which do not satisfy the
requirements of the Code of Practice issued under section 45 of the
Freedom of Information Act 2000. Your request for an internal review will
be considered in accordance with the Code and you will be informed of the
Council’s decision as soon as possible.

 

If you are not content with the outcome of any internal review you have
the right to apply directly to the Information Commissioner, Wycliffe
House, Water Lane, Wilmslow SK9 5AF.  Please note that the Information
Commissioner is likely to expect internal review procedures to have been
exhausted before beginning his investigation.

 

Yours sincerely

 

Sian Hughes

 

Sian Hughes

Swyddog Cefnogi Cydymffurfiaeth a Chwynion / Compliance and Complaints
Support Officer

Gwasanaethau Cymdeithasol / Social Services

Cyngor Sir Ynys Mon / Anglesey County Council

Ynys Mon / Anglesey

LL77 7TW

[3][email address]

Ffon / Tel: 01248 751938

 

[4]welsh language logo

 

Croeso i chi ddelio gyda’r Cyngor yn y Gymraeg neu’n Saesneg.  Cewch yr un
safon o wasanaeth yn y ddwy iaith.

You are welcome to deal with the Council in Welsh or English.  You will
receive the same standard of service in both languages.

 

From: Peter Briggs <[5][FOI #830179 email]>
Sent: 04 February 2022 10:57
To: FOI <[6][email address]>
Subject: Freedom of Information request - Procurement status and plans for
Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring
solutions in 2021/22 or 2022/23.

 

RHYBUDD: Daw'r e-bost hwn o ffynhonnell allanol. Peidiwch ag agor dolenni,
ateb nac anfon ymlaen oni bai eich bod yn adnabod/ymddiried yn yr anfonwr.

CAUTION: This email is from an external source . Do not open links, reply
or forward unless you know/trust the sender.

 

Dear Isle of Anglesey Council,

 

 

 

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

 

 

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

 

i) 2021/2022, or;

 

 

 

ii) 2022/23, and if so when;

 

 

 

b) via which procurement route, and;

 

 

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

 

 

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

 

 

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

 

 

a) advise the supplier, and name of the solution, as well as;

 

 

 

b) the current expiry date of the contract under which it is purchased?

 

 

 

Many thanks.

 

 

 

Yours faithfully,

 

 

 

Peter Briggs

 

 

 

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[7][FOI #830179 email]

 

 

 

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