Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

The request was successful.

Dear Bridgend County Borough Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

foi, Bridgend County Borough Council

Dear Sir/Madam

 

FOI REQUEST FOI001-3762

 

We acknowledge your request for information received on 4 February 2022.

 

We are considering your request and you should receive a response within
the statutory timescale of 20 working days, unless the information is
exempt or we require additional time to consider whether disclosure is in
the public interest in accordance with section 2 of the Freedom of
Information Act.

 

We will try to supply information in electronic format by email, but if
this is not possible we will let you know. If you have any special
requirements e.g. language, audio, large print, etc. then please let us
know.

 

The Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information will not be released. We will
tell you if this is the case, and you will have a right of appeal.

 

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. We will tell you if this is the case.

 

You may have to pay a fee for this information. We will consider this and
let you know. If so you will have to pay the fee before we process and
release the information.

 

If you have any queries or concerns, then please contact me directly. You
can find out more about the Act from the Information Commissioner at:

Information Commissioner’s Office – Wales 2nd Floor Churchill House
Churchill Way Cardiff

CF10 2HH

Telephone: 02920 678400 Fax: 02920 678399

Email: [1][email address]

Website: [2]https://ico.org.uk/

 

Yours sincerely

 

Ffion Walker Ffon / Phone: (01656) 643449

Cynorthwyydd Gwybodaeth | Information Ffacs / Fax: (01656) 657899
Assistant
 
Cyfarwyddiaeth y Prif Weithredwr|  Chief
Executive’s Directorate E-bost / E-Mail
[3][email address]
Cyngor Bwrdeistref Sirol Pen-Y-Bont ar
Ogwr | Bridgend County Borough Council Gwefan / Website:
[4]www.bridgend.gov.uk

 

 

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foi, Bridgend County Borough Council

Dear Sir/Madam,

 

FREEDOM OF INFORMATION REQUEST FOI001-3762

 

We refer to your email dated 4^TH FEB 2022, which contained a request for
information as set out in italics below.  Following consideration of your
request, in accordance with the Freedom of Information Act 2000, I respond
to each point as follows:

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

 

i) 2021/2022, or;

 

Yes

 

ii) 2022/23, and if so when;

 

 

b) via which procurement route, and;

 

This information is not stored.

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

 

Procurement Section. This information is not stored.

 

 

 

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

 

This information is not stored.

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

 

 

 a. advise the supplier, and name of the solution, as well as;

 

Access , Cm2000

 

 b. the current expiry date of the contract under which it is purchased?

 

31^st March 2022

 

I hope this response satisfies your request. If you are dissatisfied with
the handling of the request, under the Freedom of Information Act 2000 you
have the right to request a review of the Council’s response to your
request for information.  If you wish to request a review, please write to
the below address or email [1][Bridgend County Borough Council request email] .  Following ICO
guidance, a request for a review must be made within 2 months of a
response being received.

 

Monitoring Officer

Bridgend County Borough Council

Civic Offices,

Angel Street

Bridgend, CF31 4WB

 

If you remain dissatisfied with the outcome of that review, you may seek
further recourse by lodging an appeal with the Information Commissioner
at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113

E:mail : [2][email address]

Website:  [3]www.ico.org.uk

 

Yours sincerely

--

Freedom of Information Office

Bridgend County Borough Council

Level 4, Civic Offices

Angel Street

Bridgend

CF31 4WB

Tel: 01656 643565

Email: [4][Bridgend County Borough Council request email]

 

 

 

 

 

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