Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

Peter Briggs made this Freedom of Information request to Caerphilly County Borough Council

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Dear Caerphilly County Borough Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

WWW: FOI, Caerphilly County Borough Council

1 Attachment

Thank you for your recent FOI / EIR request. Please find attached an acknowledgement for this request.

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WWW: FOI, Caerphilly County Borough Council

Dear Peter Briggs

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Thank you for your request for information received on the 2^nd February
2022. We have considered your request and enclose the following
information -

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

(a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in: i) 2021/2022, or; ii) 2022/23, and if so when;

 

HART currently contracts an external provider with the provision of our
electronic rostering and scheduling software. The software currently being
used adequately supports our requirements and has the ability to capture
feedback and provide additional add-ons if required.

 

(b) via which procurement route, and; -

 

As a local authority service, our procurement processes are managed via
our internal processes. This includes a tendering process and subsequent
approvals in line with the Procurement Policy.

 

(c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

 

All procurement related issues are managed via our Corporate Services –
Procurement Team who can be contacted at [1][email address]

 

(d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

 

Due to the current system meeting service needs. CCBC would not be
interested in receiving information regarding any other rostering system

 

(2) Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

(a) advise the supplier, and name of the solution, as well as;

 

Rostering supplier is : CACI – Cygnum; Monitoring CACI - inTouch

 

(b) the current expiry date of the contract under which it is purchased?

 

The current arrangement is on an on-going rolling basis with no expiry
date.

 

We supply this information based on your original request. If this is not
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please do not hesitate to contact me to clarify your exact requirements.

 

If you have any queries or concerns or are in any way dissatisfied with
the handling of your request please contact [2][Caerphilly County Borough Council request email].

 

Yours sincerely

 

Corporate Information Governance Unit

 

 

 

Freedom of Information Act 2000 / Environmental Information Regulations
2004

 

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Caerphilly county borough council, Wales
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Tredomen Park Churchill Way
Hengoed. CF82 7PG Cardiff CF10 2HH

   

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