Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

Peter Briggs made this Freedom of Information request to Torfaen County Borough Council

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Dear Torfaen Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

TCBC - FOI, Torfaen County Borough Council

Dear Mr Briggs,

 

21/705: FREEDOM OF INFORMATION REQUEST

 

Thank you for your email dated 03/02/2022 requesting information under the
Freedom of Information Act 2000.  I have logged your email and will deal
with your request in order that we can respond to you within the statutory
deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

Yours sincerely

 

 

Chris Corten

ASSISTANT COMPLAINTS/FOI TEAM LEADER / ARWEINYDD TÎM CYNORTHWYOL
CWYNION/RHYDDID GWYBODAETH

Resources Directorate/Cyfarwyddiaeth Adnoddau

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 742170

Email/Ebost: [1][email address]

 

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TCBC - FOI, Torfaen County Borough Council

Dear Mr Briggs,

 

21/705: FREEDOM OF INFORMATION REQUEST

 

Thank you for your email dated 03/02/2022 requesting information under the
Freedom of Information Act 2000. I am now in a position to respond to your
questions as follows:

 

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

i) 2021/2022, or; - No

 

ii) 2022/23, and if so when; - No

 

b) via which procurement route, and; - Tender invitation

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus; - Adult Social Care

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent? - No thank you

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

a) advise the supplier, and name of the solution, as well as; - Access
Care Planning

 

b) the current expiry date of the contract under which it is purchased? -
2024

 

Information supplied in response to any Freedom of Information Act request
may be subject to copyright. A single copy of information supplied under
the Freedom of Information Act may only be used for personal,
non-commercial research or study, unless stated otherwise. It must not be
passed to others, copied or re-published in whole or in part without
permission from the copyright holder. Any copyright statement that forms
part of or in any way refers to the information provided must not be
altered or removed.

 

If you have any queries about this letter or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing. A
request for an internal review should be made within 40 working days of
the date of the response.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2^nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 0330 414 6421 or e-mail [1][email address].

 

Yours sincerely

 

Chris Corten

ASSISTANT COMPLAINTS/FOI TEAM LEADER / ARWEINYDD TÎM CYNORTHWYOL
CWYNION/RHYDDID GWYBODAETH

Resources Directorate/Cyfarwyddiaeth Adnoddau

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 742170

Email/Ebost: [2][email address]

 

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