Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

The request was successful.

Dear Devon County Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

access to information - mailbox, Devon County Council

Dear Peter Briggs,

Freedom Of Information Act 2000
Reference - 12506780

Thank you for your request. It will be handled in accordance with your rights under the above legislation and the Council's Environmental Information Regulations and Freedom of Information Request Handling Policy.

Under the above you are entitled to be informed if we hold the information or not, and if so, to have it provided to you within 20 working days from the date of receipt, subject to any exemptions. If an exemption applies we will inform you unless that would reveal information that would itself otherwise be exempt. We will also give you details of how you may appeal our decision.

The Council will aim to provide a response to your request as soon as possible, but by no later than the 3rd of March 2022.

We hope this information is of assistance to you.

Regards,

Access to Information Team

01392 383000 (ask for Access to Information)

www.devon.gov.uk

Room 120, County Hall, Exeter, Devon, EX2 4QD

Email disclaimer - Devon County Council
 

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The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Use for Direct Marketing purposes is prohibited. Any other re-use, for example commercial publication, would require the permission of the copyright holder. Most documents supplied by Devon County Council will have been produced by local officials and will be our copyright. If you would like to re-use any of the information which has been supplied to you, please contact us. Information you receive which is not subject to our copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. You must ensure that you gain their permission before reproducing any information.

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access to information - mailbox, Devon County Council

8 Attachments

Dear Peter Briggs,

 

Freedom of Information Act 2000

 

Request Number - 12506780

 

Further to your information request referenced above.  You are due, under
the act, to receive a response to your request by 03/02/2022.
Unfortunately, we have been unable to meet that deadline. 

 

Please accept our apology for the delay in responding to your request.  We
will aim to provide you with a full response as soon as possible and
should we encounter any further issues with your request, we will of
course keep you fully informed.  

 
Kind regards, 

 

 

Access to Information Team

 

Devon County Council

Access to Information Team

Room 120

County Hall

Exeter

Devon

EX2 4QD

 

Tel: 01392 383000 (ask for Access to Information)

E-mail: [1][email address]

Website: [2]http://www.devon.gov.uk

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access to information - mailbox, Devon County Council

8 Attachments

Dear Peter Briggs,

  

Freedom of Information Act 2000 

Reference – 12506780

  

We write further to your request for information under Freedom of
Information Act 2000.

  

Please see Devon County Council’s response linked to below:

 

[1]https://www.devon.gov.uk/accesstoinforma...

  

 Please note that Devon County Council now publishes most Freedom of
Information and Environmental Information Regulations request responses on
its disclosure log. Details of previous responses are available on
our [2]disclosure log. The Council requests that members of the public
make use of its disclosure log search facility before making a Freedom of
Information or Environmental Information Regulations request, as it is
possible that the information sought, may have been disclosed in response
to a prior request. 

  

If you are unhappy with the response you have received, please
email [3][email address] with your concerns. If your
complaint is not resolved to your complete satisfaction, you will have the
right to refer the matter to the [4]Information Commissioner’s Office. 

  

We hope this information is of assistance to you. 

  

Kind regards 

 

Access to Information Team 

 

01392 383000 (ask for Access to Information) 

 

[5]www.devon.gov.uk 

 

Room 120, County Hall, Exeter, Devon, EX2 4QD 

 

[6]Email disclaimer - Devon County Council 

  

Re-use of information 
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Use for Direct Marketing purposes is
prohibited. Any other re-use, for example commercial publication, would
require the permission of the copyright holder. Most documents supplied by
Devon County Council will have been produced by local officials and will
be our copyright. If you would like to re-use any of the information which
has been supplied to you, please contact us. Information you receive which
is not subject to our copyright continues to be protected by the copyright
of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any
information.

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