Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.
Dear South Gloucestershire Council,
Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:
Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):
a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:
i) 2021/2022, or;
ii) 2022/23, and if so when;
b) via which procurement route, and;
c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;
d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?
Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:
a) advise the supplier, and name of the solution, as well as;
b) the current expiry date of the contract under which it is purchased?
Many thanks.
Yours faithfully,
Peter Briggs
Thank you for your email.
This is an automatic response confirming receipt of your email.
Where a response is required we will aim to acknowledge your email within
5 working days and we will advise you of the next steps for dealing with
your request.
You can now apply, report or request a service using our online forms on
[1]www.southglos.gov.uk. Using our online forms is often quicker and
easier because they feed directly into our systems and automatically pass
information to the teams responsible; you will receive a confirmation
email with a reference number, along with a timescale for us to resolve
your enquiry.
To find out how South Gloucestershire Council uses and protects your
information visit [2]www.southglos.gov.uk/privacy for our Privacy Notice.
Kind regards
Customer Care
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
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References
Visible links
1. http://www.southglos.gov.uk/
2. http://www.southglos.gov.uk/privacy
3. http://www.southglos.gov.uk/
4. http://www.southglos.gov.uk/privacy
5. http://www.m86security.com/
Dear Mr Biggs,
Our Ref: FIDP/017315-21.
Thank you for your recent request for information under the Freedom of
Information Act. Your request will now be considered in accordance with
the Act.
You will be aware of the current impacts of Coronavirus (COVID-19) across
the country. The Council provides many complex services, which our
residents and communities rely on, providing essential support to protect
the most vulnerable. This means, during this time, we may not be able to
respond to your request within the usual 20 day period.
Please be assured that we are aware of your request and will respond as
soon as we are in a position to do so.
Kind Regards
Feedback Information Governance Team
South Gloucestershire Council
Children, Adults & Health
T: 01454 865924
Team email: [1][email address]
Team secure email: [2]Complaints&[email address]
South Gloucestershire Council
Children, Adults and Health Department
Team Complaints Line 01454 865924
To provide us with feedback about our services, please email
[3][email address]
To submit requests for information, please email
[4][email address]
For development of new information, advice & guidance platform, please
email: [5][email address]
To contact us regarding an FOI Request, please email
[6][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Complaints and
FOI team, PO Box 1955, BRISTOL, BS37 0DE
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
══════════════════════════════════════════════════════════════════════════
Scanned by MailMarshal - M86 Security's comprehensive email content
security solution. Download a free evaluation of MailMarshal at
[9]www.m86security.com
══════════════════════════════════════════════════════════════════════════
References
Visible links
1. mailto:[email address]
2. mailto:Complaints&[email address]
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
7. http://www.southglos.gov.uk/
8. http://www.southglos.gov.uk/privacy
9. http://www.m86security.com/
Dear Mr Briggs,
Further to the email below, I am writing to you in relation to your
Freedom of Information request.
Unfortunately it has taken longer than anticipated to gather the requested
information and we require a bit more time to respond to your request,
which was originally due for a response on the 11/01/2022.
Please be assured that we are aware of your request and will respond as
soon as we are in a position to do so.
We apologise for the delay and appreciate your patience in this regard.
We will get our full response to you as soon as possible.
Kind regards,
Feedback and Information Governance Team
South Gloucestershire Council
Children, Adults and Health Department
Team Complaints Line 01454 865924
To provide us with feedback about our services, please email
[1][email address]
To submit requests for information, please email
[2][email address]
For development of new information, advice & guidance platform, please
email: [3][email address]
To contact us regarding an FOI Request, please email
[4][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Feedback and
Information Governance Team, PO Box 1955, BRISTOL, BS37 0DE
From: Freedom of information
Sent: 22 December 2021 14:19
To: '[FOI #816507 email]'
Subject: FOI Request - Procurement status and plans for Electronic
Homecare/Reablement
Dear Mr Biggs,
Our Ref: FIDP/017315-21.
Thank you for your recent request for information under the Freedom of
Information Act. Your request will now be considered in accordance with
the Act.
You will be aware of the current impacts of Coronavirus (COVID-19) across
the country. The Council provides many complex services, which our
residents and communities rely on, providing essential support to protect
the most vulnerable. This means, during this time, we may not be able to
respond to your request within the usual 20 day period.
Please be assured that we are aware of your request and will respond as
soon as we are in a position to do so.
Kind Regards
Feedback Information Governance Team
South Gloucestershire Council
Children, Adults & Health
T: 01454 865924
Team email: [5][email address]
Team secure email: [6]Complaints&[email address]
South Gloucestershire Council
Children, Adults and Health Department
Team Complaints Line 01454 865924
To provide us with feedback about our services, please email
[7][email address]
To submit requests for information, please email
[8][email address]
For development of new information, advice & guidance platform, please
email: [9][email address]
To contact us regarding an FOI Request, please email
[10][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Complaints and
FOI team, PO Box 1955, BRISTOL, BS37 0DE
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
══════════════════════════════════════════════════════════════════════════
Scanned by MailMarshal - M86 Security's comprehensive email content
security solution. Download a free evaluation of MailMarshal at
[13]www.m86security.com
══════════════════════════════════════════════════════════════════════════
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:Complaints&[email address]
7. mailto:[email address]
8. mailto:[email address]
9. mailto:[email address]
10. mailto:[email address]
11. http://www.southglos.gov.uk/
12. http://www.southglos.gov.uk/privacy
13. http://www.m86security.com/
Dear Freedom of information, South Gloucestershire Council,
I don't believe that the Council has responded effectively to my FoI request, dated 14th December 2021 (submitted via the WhatDoTheyKnow service, reference url: https://www.whatdotheyknow.com/request/p... ), although the Council did acknowledge my request twice soon after that date.
Can you advise the status of my enquiry and provide an update on when I can expect a reply please?
Many thanks.
Yours sincerely,
Peter Briggs
Thank you for your email.
This is an automatic response confirming receipt of your email.
Where a response is required we will aim to acknowledge your email within
5 working days and we will advise you of the next steps for dealing with
your request.
You can now apply, report or request a service using our online forms on
[1]www.southglos.gov.uk. Using our online forms is often quicker and
easier because they feed directly into our systems and automatically pass
information to the teams responsible; you will receive a confirmation
email with a reference number, along with a timescale for us to resolve
your enquiry.
To find out how South Gloucestershire Council uses and protects your
information visit [2]www.southglos.gov.uk/privacy for our Privacy Notice.
Kind regards
Customer Care
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. http://www.southglos.gov.uk/
2. http://www.southglos.gov.uk/privacy
3. http://www.southglos.gov.uk/
4. http://www.southglos.gov.uk/privacy
Dear Mr Briggs,
Please find attached South Gloucestershire Council’s response to your
Freedom of Information request.
We apologise for the delay and appreciate your patience.
Kind regards,
Feedback and Information Governance Team
People Department
South Gloucestershire Council
Tel: 01454 864740
[1]www.southglos.gov.uk
To provide us with feedback about our services, please email
[2][email address]
To submit requests for information, please email
[3][email address]
For development of new information, advice & guidance platform, please
email: [4][email address]
To contact us regarding an FOI Request, please email
[5][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Feedback and
Information Governance Team, PO Box 1955, BRISTOL, BS37 0DE
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. http://www.southglos.gov.uk/
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. http://www.southglos.gov.uk/
7. http://www.southglos.gov.uk/privacy
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