Hello Kester Dean,

Thank you for contacting The Gambling Commission.
This is simply to confirm receipt of your communication.
We are currently closed but an advisor will be in touch regarding the
specifics of your email in due course during business hours.

Business Hours:
Monday - Friday, 09:00 - 17:00 (Excluding UK public holidays)

Please note that the Commission does not provide legal advice, or become
involved with individual customer disputes. For example, we can’t help you
get your money back from a bet placed or from a gaming machine. Therefore,
we will encourage individuals to seek independent legal advice.

Details of all our publications and guidance, along with the details of
our frequently asked questions can be found at
www.gamblingcommission.gov.uk.

Kind regards,

The Gambling Commission

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_______________________________________________________________________

Dear Mr Dean

Thank you for your requests for information which we are processing as a
request under the Freedom of Information Act 2000.  

We aim to deal with all requests promptly and in any event, no later than
20 working days in line with the statutory requirement.   

If you have any queries about this email, please contact me.

Yours sincerely

Sophie Taylor

Administrator - Business Support

Gambling Commission

Victoria Square House

Victoria Square

Birmingham B2 4BP

[1]www.gamblingcommission.gov.uk

 

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References

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1. http://www.gamblingcommission.gov.uk/

Hello Kester Dean,

This is an automated response. Please do not reply to this email address.

Thank you for contacting the Gambling Commission.

This is simply to confirm receipt of your communication. Our normal
response time is within 20 working days.

Please note that we do not become involved in individual customer
complaints. Our website contains information that you might find useful
including how to complain to a gambling business.

All this can be found at www.gamblingcommission.gov.uk

Kind Regards

The Gambling Commission

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Dear Mr Dean,

Firstly, let me apologise that it seems your FOI has been overlooked. I will look to provide you with the information you have requested within the next 10 working days. I will endeavour to process this sooner due to the circumstances of this case.

If you are happy to do so, I would like to deal with this request as I have stated above. However if the above is not satisfactory, then I will of cause process this as an internal review.

Whatever option you wish to pursue, could you please provide me with further details around what process flow chart you are requesting?

Kind Regards,
Luke Traat
Information Management
Gambling Commission

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Dear Mr Dean,

I have spoken to colleagues in our licensing department about your request
and we are still not completely sure what you are requesting.

We have however tried our best to answer what we think you may be after.

The process for determining whether a licence should be granted is based
around our statement of principles which are,

·         Integrity

·         Criminality

·         Identity

·         Competence

·         Finances

Checks and evidence would be gathered as part of the above, which would
then go towards whether or not a licence would be granted or not.

Hope the above helps, please come back to me if this doesn’t answer your
question and if you can supply some more information to help me identify
exactly what you are requesting.

Kind Regards,

Luke Traat

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