Dear Legal Aid Agency,
Please provide sight of internal procedures and scripts relating to:
1. Legal aid portal generated call-back requests, to include security / authentication procedures for telephone calls
2. Legal aid portal related telephone complaint handling, to include procedures for dropped complaint calls
3. Equality Impact Assessments for 1 & 2 above, to include any special instructions / procedures relating to logging disabilities, anticipatory duty, and reasonable adjustments.
Dear David Gale,
Thank you for your request for information which we received 01/03/2021.
Your request has been passed to me as I have responsibility for
information held by the Legal Aid Agency.
I will respond no later than the statutory deadline of 29/03/2021.
Please do not hesitate to contact us at
[email address] if you have any questions.
Please ensure you quote our reference FOI/210301011 in any future
Information Governance Team
Dear Mr Gale,
Please find attached our response to your recent information request.
Information Governance | Corporate Centre | 102 Petty France, London, SW1H
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