Dear Pensions Ombudsman,

I notice in your annual report 2015/2016 you do not report complaints against the performance of TPO as an organisation.

Q Why do you not record such statistics in your Annual Reports?

Q Even though not reported in the Annual Report do you retain such statistics with their analyses and resolution ?

Q. Assuming you do over how many years have they been recorded?

Q. Can you supply a breakdown of this statistical information by year please?

Yours faithfully,

C.E.Bowerman

Jordana Joshua, Pensions Ombudsman

Dear Mr Bowerman,

Thank you for your email.

I acknowledge receipt of your request, which has been passed onto the Business Manager. We will respond to you within the statutory timescales.

Regards,

Jordana Joshua I Executive Assistant I 020 7630 2223
The Pensions Ombudsman
 
The Pensions Ombudsman and Pension Protection Fund Ombudsman
www.pensions-ombudsman.org.uk
 
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Adam Pokun, Pensions Ombudsman

Dear C.E. Bowerman
 
Thank you for your request under the Freedom of Information Act. In
response to your questions:
 
1. There is no particular reason why we do not record statistics in our
Annual Report.
2. Yes we do retain information about complaints about TPO as an
organisation.
3. We have statistics going back to financial year 2013/14.
4. Breakdown as follows:
 

Amount of Amount of Amount of Complaints expressed as
Year enquiries investigations complaints percentage of total enquiries
about TPO
2013/14 3302 1006 25 0.76%
2014/15 4236 1074 63 1.49%
2015/16 4998 1151 44 0.88%
2016/17 6121 1333 40 0.65%

 
 
Yours sincerely
 
 
Adam Pokun
 
 
Adam Pokun I Business Manager I 020 7630 2231
The Pensions Ombudsman
 
The Pensions Ombudsman and Pension Protection Fund Ombudsman
[1]www.pensions-ombudsman.org.uk
 
Follow us on: [2]Twitter | [3]Facebook.com | [4]LinkedIn
 
The information contained in this e-mail is confidential and may be
privileged or contain restricted information. It is intended for the
addressee only. If you are not the intended recipient, please delete this
e-mail immediately and notify the sender. The contents of this e-mail must
not be disclosed or copied without the sender's consent. We cannot accept
any responsibility for viruses, so please scan all attachments.
 
 
 

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Dear Jordana Joshua,
Thank you for the response,may I further enquire

1.Was a managerial/policy decision taken not to include service Complaints in the Annual TPO Report, and if so, when and by which Departmental Head?
2. When is it intended to include Complaints within the TPO Annual Report?
3. Under what detailed headings and sub heading are Complaints broken down and compiled?
4. Is it the intention to provide a published procedure whereby in the event of an unresolved service Complaint the TPO and the Complainants can jointly approach the Parliamentary & Health Service Ombudsman for a resolution, and if not, why not?

Yours sincerely
C Bowerman

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