Problems with the new ONS website

Simon Briscoe made this Freedom of Information request to Office for National Statistics

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Office for National Statistics,

This web page linked to from the ONS home page refers to "the difficulties a number of people are experiencing in using our new website". Please send me copies of the individual records (phone logs, emails, letters etc) of the issues that have been raised, including queries from the media, and any ONS summary analysis of the problems.

Yours faithfully,

Simon Briscoe

Dear Office for National Statistics,

Do you know when you might be able to reply to this request?

Yours faithfully,

Simon Briscoe

Paul Wearn, Office for National Statistics

1 Attachment

Our Reference: FOI01285/Briscoe/QE1

Thank you for your email requesting information correspondence relating to
the ONS website that was relaunched in August 2011. I am writing to
confirm that the  Office for National Statistics has now completed its
search for the information which you requested and a copy of the
information is enclosed.

The enclosed spreadsheet represents raw copies of the feedback we have had
on the new website.

The only thing it does not provide is an ONS summary but our external
statements on the website effectively do this by categorising and
summarising the broad issues.


You have the right to have this response to your freedom of information
request reviewed internally by an internal review process and, if you
remain unhappy with the decision, by the Information Commissioner. If you
would like to have the decision reviewed please write to Dennis Roberts,
Office for National Statistics, Room 1214, Government Buildings, Cardiff
Road, Newport, Gwent, NP10 8XG.

If you have any queries about this email, please contact me. Please
remember to quote the reference number above in any future communications.

Kind regards,

Paul Wearn LLB (Hons)
Legal Services
Office for National Statistics

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