Problem gambling

University of Reading did not have the information requested.

Dear University of Reading,
Hello,

Could you please outline the measures you have in place to support students who seek help with problem gambling?

Please specify the number of times the university has been contacted by students who seek support or advice for gambling in 2017-18 , 2016-17 , 2015-16, 2014-15,2013-14 (with an annual breakdown and gender breakdown of the pupil)

Yours faithfully,

Gurpreet Narwan

IMPS, University of Reading

Dear Mr Narwan,

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 06/08/2018.

In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly. (Ref. IMPS#02225).

Yours sincerely,

Sinead Latham

Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

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IMPS, University of Reading

Dear Gurpreet Narwan,

 

We are writing to advise you that it has been necessary to refuse this
request under the Freedom of Information Act (FOIA).

 

We estimate that compliance with your request would exceed the appropriate
costs limit established by section 12 of the Freedom of information Act
2000; this is currently set at £450 (or 18 hours work) by virtue of the
[1]Freedom of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004. Our estimate has considered the time it would take to
determine whether we hold the information and then to locate, retrieve and
extract it.

We estimate that to determine whether we hold the number of ‘times the
university has been contacted by students who seek support or advice for
gambling”, and then to locate, retrieve, and extract that information for
the five year time period requested would take longer than 18 hours to
complete. This is largely due to the fact that we have no easily
reportable functionality for locating information specifically in respect
of the number of times the university has been contacted, as this
information may be stored by staff in pastoral care roles (such as hall
wardens, personal tutors), and by staff working across a broad sweep of
departments, Schools or Student Services.

 

In order to locate the data requested in relation to the number of ‘times
the university has been contacted’ for the time period requested, would
require a search of all schools, departments and functions across the
University. If it took 60 minutes to collate the data you have asked for
one school (or equivalent), and for some it may take much longer, it would
take the total time spent on the request over 60 hours (60min * 60 units =
3600 / 60 = 60 hours), and this without factoring in the time it would
take to collate all the information from individuals. The search would
possibly be needed at individual level so this 60 hours estimate would be
a very conservative one. This work takes us over the 18 hour threshold
imposed by the appropriate limit so in accordance with FOIA this email
acts as a Refusal Notice.

 

We are sorry we cannot provide the requested information to you. However,
under Section 16 (duty to provide help and assistance), we have been able
to provide you with the results of a search conducted within the student
enquiry/helpdesk software within the time limits, and we hope this of use
to you.

 

Responses provided under FOI -

Could you please outline the measures you have in place to support
students who seek help with problem gambling?

 

The Student Counselling & Wellbeing Service would refer/signpost the
student to an appropriate external support service. The Counselling &
Wellbeing Service will also recommend connecting with University’s Student
Finance team to assist in any financial difficulties, and RUSU (University
of Reading’s Student Union) for independent advice with one of their
financial advisors.

 

Please specify the number of times the university has been contacted by
students who seek support or advice for gambling in 2017-18 , 2016-17 ,
2015-16, 2014-15,2013-14 (with an annual breakdown and gender breakdown of
the pupil)

 

The student enquiry/helpdesk software the University uses logs questions
students have asked from the student portal, it has been in use for the
last 48 months. Over the last 48 months we have found no records using the
search terms ‘gamble’ or ‘gambling’. This software is used by students who
have access to the University’s Student Support Centres only.

 

 

We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[2]www.reading.ac.uk/freedom-of-information-policy

 

If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:

 

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Email: [3][email address]

 

 

 

Yours sincerely, 

 

Sinead Latham

Information Compliance Officer

 

Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH

[4][University of Reading request email]    t: +44 (0)118 378 8981   
[5]www.reading.ac.uk/foia

 

 

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