Dear Parliamentary and Health Service Ombudsman,

The PHSO states it's investigations must be 'conducted in private'.

Please tell me if there is a definition of 'private' in this context.

It has been stated many times that a person bringing a complaint to PHSO cannot be involved until the draft report stage, as investigations are in private.

Please tell me how sharing with interested parties is not private?

It is recognised there is sharing with an organisations which have been complained about. Why it this contact considered not to be public?

Yours faithfully,

Brenda Prentice

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

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Dear Ms Prentice

 

Thank you for your email requesting information held by the Parliamentary
and Health Service Ombudsman. Your request is as follows:

 

The PHSO states it's investigations must be 'conducted in private'.

 

Please tell me if there is a definition of 'private' in this context.

 

It has been stated many times that a person bringing a complaint to PHSO
cannot be involved until the draft report stage, as investigations are in
private.

 

Please tell me how sharing with interested parties is not private?

 

It is recognised there is sharing with an organisations which have been
complained about. Why it this contact considered not to be public?

 

Your request will be responded to in line with the Freedom of Information
Act 2000. A response will be sent to you on or before 28th March 2018 in
line with the statutory timeframes set out in the Act.

 

Your sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [1]www.ombudsman.org.uk

 

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms Prentice

 

RE: Your information request: FDN - 275097

 

I write in response to your email of 27^th February 2018 in regards to
your request for information held by the Parliamentary and Health Service
Ombudsman (PHSO). Your request has been handled under the Freedom of
Information Act 2000.

 

You have requested the following:

 

The PHSO states it's investigations must be 'conducted in private'.

 

1. Please tell me if there is a definition of 'private' in this context.

 

It has been stated many times that a person bringing a complaint to PHSO
cannot be involved until the draft report stage, as investigations are in
private.

 

2. Please tell me how sharing with interested parties is not private?

 

3. It is recognised there is sharing with an organisations which have been
complained about. Why it this contact considered not to be public?

 

Response:

 

1. The Parliamentary Commissioners Act 1969 and Health Service
Commissioners Act 1993 require that the Ombudsman must "investigate in
private".  There is no definition in either Act of "private".

 

2. Sharing information is restricted by each Act. There is a requirement
to share the report of an investigation with the complainant and other
specified bodies, such as the referring or assisting MP.

 

3. Sharing information is restricted by each Act.  There is a requirement
to share the report of an investigation with the body that has been
investigated. 

I hope that this information is useful. If you believe we have made an
error in the way I have processed your information request, it is open to
you to request an internal review.  You can do this by writing to us by
post or by email to [1][Parliamentary and Health Service Ombudsman request email]. You will need
to specify what the nature of the issue is and we can consider the matter
further. Beyond that, it is open to you to complain to the Information
Commissioner’s Office ([2]www.ico.org.uk).

 Yours sincerely

 

Freedom of Information/Data ProtectionTeam

Parliamentary and Health Service Ombudsman

W: [3]www.ombudsman.org.uk

 

Follow us on

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