Private Ambulance Operation (Updated)

The request was successful.

Dear East of England Ambulance Service NHS Trust,

Under the Freedom of Information Act I would like to request the following information:

How many ambulances dispatched following 999 calls were operated by private ambulance firms in 2019?

How much did East of England Ambulance Service NHS Trust spend on private ambulance services in 2019? If possible please provide the cost of emergency responce services and patient transport services separately.

Which, if any, private ambulance firms received money for operation of services on behalf of East of England Ambulance Service NHS Trust in 2019?

Please note that this information was provided for 2018 in FoI request 19796, see: https://www.whatdotheyknow.com/request/p...

Thanks your help.

Yours faithfully,
Finlay Cox

foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

Thank you for your email. This acknowledgement has been triggered
electronically and means that your email has been received by the
Information Governance Department. Your request will be dealt with under
the Freedom of Information Act 2000 and it is our intention to respond to
you within twenty working days.

Please note that the volume of FoI requests received by this Trust now
exceeds available resources and given the need for all Trusts to reduce
corporate expenditure to within those targets set by the Carter Review, no
additional capacity is available to support our increasing workload.
Depending on the complexity and volume of your request, this context may
impact on our ability to respond to your request as soon as we would like.

show quoted sections

Dear East of England Ambulance Service NHS Trust,

It has been more than 20 days since I requested information about Private Ambulance Operation in 2019.

I understand if you need extended time to collect the information to respond to this request, but please let me know when I can expect a reply.

Yours faithfully,
Finlay Cox

foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

1 Attachment

Dear Finlay

Further to your email dated 4th January 2020, please find the Trust's
response below.  Your request has been allocated the following reference:
24676, please could you quote this reference in any future correspondence
with the Trust.

How many ambulances dispatched following 999 calls were operated by
private ambulance firms in 2019?

 

Data is all Calls Assignments and Assignments on
Scene. 
Calendar Year 2019. 
Data Via PAS Call Signs
Exclusions are duplicates,  test, 111Calls.
Note that it is not possible to show only 999 calls,
the closest possible is all calls excluding 111.
Private Ambulance Service Dispatched and on Scene. 
CY 2019
Month Name Year Assignments Count Assignment On Scene
Count
Jan-19 7285 4810
Feb-19 7162 4568
Mar-19 8020 5198
Apr-19 6968 4569
May-19 6681 4379
Jun-19 6212 4030
Jul-19 6407 4146
Aug-19 5922 4046
Sep-19 5608 3782
Oct-19 6016 3978
Nov-19 6001 3955
Dec-19 6029 3968
Total  78311 51429

How much did East of England Ambulance Service NHS Trust spend on private
ambulance services in 2019? If possible please provide the cost of
emergency responce services and patient transport services separately.

 

Emergency Response £8,006,929.

PTS £2,685,235

Total £10,692,164.

 

Which, if any, private ambulance firms received money for operation of
services on behalf of East of England Ambulance Service NHS Trust in 2019?

CENTRAL MEDICAL SERVICES LTD
CRG CLINICAL SERVICES LTD T/A JIGSAW MEDICAL
ELITE EVENT MEDICAL SERVICES LTD
F4 CONTROL LTD T/A HUMAN TOUCH AMBULANCE AND FIRST4CARE
FALCK UK AMBULANCE SERVICE LIMITED
JIGSAW MEDICAL SERVICES LTD
MEDICARE EMS GROUP UK LIMITED
MET MEDICAL LTD
POLARIS MEDICAL SERVICES LTD
SSG UK SPECIALIST AMBULANCE SERVICES LTD
ST JOHN AMBULANCE

 

 

I am obliged to advise you that if you are dissatisfied with the Trust’s
response to your request you have a right to complain to the Trust and
should set out your concerns to the Freedom of Information Officer, EEAST,
Hospital Approach, Broomfield, Chelmsford, Essex, CM1 7WS or by email to
[East of England Ambulance Service NHS Trust request email]. If you remain dissatisfied following this, you have a
right under Section 50 of the FOIA to seek a determination from the
Information Commissioner on whether the Act has been properly applied by
the Trust. For more information, please see [1]www.ico.gov.uk/

Under the Accessible Information Standard the Trust is required to ask our
FoI applicants equality and diversity questions. You are under no
obligation; however we would be grateful if you could complete the form
attached and email this back to us.

Please do not hesitate to contact me should you require any further
information.

Kind regards

FoI Officer

East of England Ambulance Service NHS Trust

Please note our new email address: [email address]

________________________________________

From: Finlay Cox <[FOI #631642 email]>

Sent: 04 January 2020 19:50

To: foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST)

Subject: Freedom of Information request - Private Ambulance Operation
(Updated)

Dear East of England Ambulance Service NHS Trust,

Under the Freedom of Information Act I would like to request the following
information:

How many ambulances dispatched following 999 calls were operated by
private ambulance firms in 2019?

How much did East of England Ambulance Service NHS Trust spend on private
ambulance services in 2019? If possible please provide the cost of
emergency responce services and patient transport services separately.

Which, if any, private ambulance firms received money for operation of
services on behalf of East of England Ambulance Service NHS Trust in 2019?

Please note that this information was provided for 2018 in FoI request
19796, see:
[2]https://www.whatdotheyknow.com/request/p...

Thanks your help.

Yours faithfully,

Finlay Cox

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #631642 email]

Is [East of England Ambulance Service NHS Trust request email] the wrong address for Freedom of Information
requests to East of England Ambulance Service NHS Trust? If so, please
contact us using this form:

[3]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

Thank you for this information.

I am happy to fill out the Accessible Information Standard, but I don't wish to put the information out publicly
here on whatdotheyknow.com - should I send you an email from my personal email address to [email address] quoting the FOI number?

Yours sincerely,
Finlay Cox

foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

Thank you for contacting the East of England Ambulance Service NHS Trust

Unfortunately this email address is no longer active, please send all
Freedom of Information requests and queries to [East of England Ambulance Service NHS Trust request email]

show quoted sections

foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

Dear Finlay

Thank you for your email. If you are happy to send the form back to us using your personal email to our FOI email address, that would be much appreciated. Including the FOI number would be very helpful, thank you.

Kind regards

FoI Officer
East of England Ambulance Service NHS Trust

Email: [email address]

________________________________________
From: Finlay Cox <[FOI #631642 email]>
Sent: 06 February 2020 14:31
To: foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST)
Subject: Re: FoI - 24676

Dear foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST),

Thank you for this information.

I am happy to fill out the Accessible Information Standard, but I don't wish to put the information out publicly
here on whatdotheyknow.com - should I send you an email from my personal email address to [East of England Ambulance Service NHS Trust request email] quoting the FOI number?

Yours sincerely,
Finlay Cox

show quoted sections

Dear East of England Ambulance Service NHS Trust,

Further to FoI request 24676, I would like to request documents which set out the standards that private ambulance companies have to meet in order to be qualified to respond to emergency 999 calls on behalf of East of England Ambulance Service NHS Trust. I would also like to request documents which set out any other factors which are considered (cost, availability, geographical location or others) in deciding if a private ambulance company is fit for operating on behalf of East of England Ambulance Service NHS Trust.

Yours faithfully,
Finlay Cox

FOI, East of England Ambulance Service NHS Trust

Thank you for your email. This acknowledgement has been triggered
electronically and means that your email has been received by the
Information Governance Department. Your request will be dealt with under
the Freedom of Information Act 2000 and it is our intention to respond to
you within twenty working days.

Please note that the volume of FoI requests received by this Trust now
exceeds available resources and given the need for all Trusts to reduce
corporate expenditure to within those targets set by the Carter Review, no
additional capacity is available to support our increasing workload.
Depending on the complexity and volume of your request, this context may
impact on our ability to respond to your request as soon as we would like.

This email transmission and all attached files contain information
intended for the designated individual or entity to whom it is addressed
and may contain information that is proprietary, privileged and/or exempt
from disclosure under applicable law. If you are not the intended
recipient or an employee or agent responsible for delivering this message
to the intended recipient, you are hereby notified that any dissemination,
distribution, copying, or other use of this email or its attachments is
strictly prohibited. If you have received this email in error, please
notify the sender immediately by replying to this message and please
delete the original message without making any copies.

Dear East of England Ambulance Service NHS Trust,

Can I confirm you have received my follow up question to FoI request 24676 sent on the 13th of February 2020, requesting documents which set out the standards that private ambulance companies have to meet in order to be qualified to respond to emergency 999 calls on behalf of East of England Ambulance Service NHS Trust, and documents which set out any other factors which are considered (cost, availability, geographical location or others) in deciding if a private ambulance company is fit for operating on behalf of East of England Ambulance Service NHS Trust.

Thank you kindly.

Yours faithfully,
Finlay Cox

FOI, East of England Ambulance Service NHS Trust

4 Attachments

Dear Finlay

 

Further to your email dated 13th February 2020, Your request has been
allocated the following reference: 25263, please could you quote this
reference in any future correspondence with the Trust.

 

Further to FoI request 24676, I would like to request documents which set
out the standards that private ambulance companies have to meet in order
to be qualified to respond to emergency 999 calls on behalf of East of
England Ambulance Service NHS Trust. I would also like to request
documents which set out any other factors which are considered (cost,
availability, geographical location or others) in deciding if a private
ambulance company is fit for operating on behalf of East of England
Ambulance Service NHS Trust.

 

We procure private ambulance providers through the East Midlands DPS
Framework of which providers need to have applied and passed to be on.

 

The DPS framework has T&Cs which are attached.  EEAST go out for further
competition with a specification detailed around our requirements and any
other further T&Cs over and above the DPS framework (copy attached) to
which providers on the DPS can submit a bid. 

 

Further more all providers have to be accredited before we start using
them (document attached).

 

I am obliged to advise you that if you are dissatisfied with the Trust’s
response to your request you have a right to complain to the Trust and
should set out your concerns to the Freedom of Information Officer, EEAST,
Hospital Approach, Broomfield, Chelmsford, Essex, CM1 7WS or by email to
[East of England Ambulance Service NHS Trust request email]. If you remain dissatisfied following this, you have a
right under Section 50 of the FOIA to seek a determination from the
Information Commissioner on whether the Act has been properly applied by
the Trust. For more information, please see [1]www.ico.gov.uk/

 

Under the Accessible Information Standard the Trust is required to ask our
FoI applicants equality and diversity questions. You are under no
obligation; however we would be grateful if you could complete the form
attached and email this back to us.

 

Please do not hesitate to contact me should you require any further
information.

 

Kind regards

 

FoI Officer

East of England Ambulance Service NHS Trust

 

Please note our new email address: [East of England Ambulance Service NHS Trust request email]

 

show quoted sections