Print suppliers and hybrid mail information request

Dear Greta,

Thank you for your email requesting information regarding our print
suppliers and hybrid mail information. I wanted to let you know that I
have received the request and would normally provide a response on or
before 8th March 2023; however, I note that in your request, you do not
provide us with your full name. The Freedom of Information (Scotland) Act
2002 (“FOISA”) requires the requestor to provide their full name. As in
this case, where the request is made by email it should be within the body
of the email.

I have a duty under FOISA to assist you with your enquiry and therefore
wanted to let you know that without your full name, I am not required to
proceed with your request, this would also be the case if you provide a
false name.

If you would like me to continue with your request I would be grateful if
you could supply your full name. Your contact details would also be useful
but this isn’t necessary for me to respond to you. Further information on
how to make a request under the FOISA can be found on the Scottish
Information Commissioner’s website at
www.itspublicknowledge.info/YourRights/H....

If you would like any further information relating to this, I can be
contacted by emailing [1][email address].

Regards

Nicola Power | Regulation and Market Analyst 
Regulation and Compliance
Business Stream | 7 Lochside View | Edinburgh | EH12 9DH
[2]business-stream.co.uk

Colleague signature Jan23

show quoted sections

Dear Ms Whittock

Thank you for your email dated 8^th February 2023, requesting information
regarding hybrid mail and postal services. On this occasion, I am treating
this as a request under the Freedom of Information (Scotland) Act 2002
(FOISA).

You have asked a number of questions relating to our print suppliers and
hybrid mail. We have repeated your questions below and answered each one
in turn.

•      Do you currently use a hybrid mail solution: Yes

•      If so which company do you use: Paragon Customer Communications

•      Do you outsource your mail/post, communication requirements: Only
in part

•      If so which companies do you use: Paragon Customer Communications
& Internal

•      Who is the best contact at your business that deals with the above
requirements: Our procurement team

•      Is the above business dealt with via a tender process: Yes

•      When is your tender due for renewal: In the financial year
2024/2025

•      What is the total volume of mail posted annually
(letters/packs/envelopes volumes etc): Our most accurate data is from
March 2022 to December 2022, during which we posted 488,052 items.  

•      What is the total spend on all mail/post requirements annually:
Once again our most accurate data is from March 2022 to December 2022.
During this time we have spent £365,783 (this includes production and
postage spend)

I trust that this information will be satisfactory to answer your
enquiries. For information provided under FOISA you can appeal if you are
dissatisfied with the outcome. You must appeal within the period of 40
working days commencing on 20th February 2023. On receiving your request
for a review of this response, we will conduct an internal review which
will be undertaken by an independent team whose members were not involved
in responding to the initial request. Business Stream is required to
complete internal reviews within 20 working days. Please address any such
appeal to the Finance Director in writing or by email. If you are emailing
can you please use the email [1][Business Stream request email]

If your request for information is not resolved to your satisfaction at
that stage, you can appeal further to the Scottish Information
Commissioner, the independent body which oversees the implementation of
FOISA [2]www.itspublicknowledge.info/appeal

Fiona Matheson | Regulation and Market Analyst 
7 Lochside View | Edinburgh | EH12 9DH

http://inflo/media/2864/colleague-signat...

IMPORTANT NOTICE: This email is confidential. If you are not the intended
recipient please notify us immediately by replying to this email, delete
this email from your system and do not use, disclose or copy it. We do not
accept any responsibility for viruses and it is your responsibility to
scan this email and its attachments (if any). Business Stream's email
system is subject to random monitoring. Where this email is unrelated to
the business of Business Stream, the opinions, conclusions and other
information set out in this email and its attachments (if any) are neither
given nor endorsed by Business Stream.

Scottish Water Business Stream Limited trading as Business Stream.
Registered in Scotland with number: SC294924.

Registered office address and principal place of business: 7 Lochside
View, Edinburgh, EH12 9DH VAT number: 945850885.

References

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1. mailto:[business%20stream%20request%20email]
2. http://www.itspublicknowledge.info/appeal