Print and Mail Services

The request was successful.

Dear Cardiff and Vale University Health Board,

Please can you assist me in providing the following information about the University Health Board:
1. How many printers/MFD’s does the University Health Board have? 
2. Does the University Health Board have a Managed Print Service contract? 
3. If so, who provides the Managed Print Service? 
4. When was the contract awarded and what is the length of the contract? 
5. What is the approximate spend on print annually? 
6. Who is responsible at the University Health Board for the running/upkeep of the Managed Print Service solution? 
7. Does the University Health Board have a strategy to manage patient records electronically? If so please detail. 
8. Does the University Health Board have an EDRMS (electronic document records management system)? If so which EDRMS software does the University Health Board have? 
9. Which EPR system does the University Health Board have? 
10. Does the University Health Board have plans to procure an EPR / EDRMS / records management solution? 
11. How many physical patient record sets does the University Health Board have? 
12. Does the University Health Board utilise a 3rd party storage organisation to store / manage paper notes? If so please detail. 
13. Has the University Health Board scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised? 
14. Does the University Health Board have dedicated storage library space for health (and corporate / non-clinical) records? 
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)? 
16. Does the University Health Board manage its own incoming mail or is this service outsourced? 
17. If outsourced, who is the current provider, when did the contract start and what is the contract term? 
18. What is the volume of outgoing mail sent by the University Health Board? 
19. Does the University Health Board have any hybrid mail services for sending letters or other correspondence? 
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term? 
21. What is the University Health Board's percentage of DNA's (Do not attend)?

Yours faithfully,

R Jackson

FOI Requests (Cardiff and Vale UHB - Information Governance), Cardiff and Vale University Health Board

Dear Ms Jackson

 

I am writing in response to your e-mail below, requesting information from
Cardiff and Vale University Health Board (the UHB) under the Freedom of
Information Act 2000 (the Act).  

 

The Act gives individuals the right to access official information. It
allows the right to request any recorded information held by a public
authority, such as the UHB.  A request can be made for any information it
is thought a public authority may hold. The right only covers recorded
information which includes information held on computers, in emails and in
printed or handwritten documents as well as images, video and audio
recordings. A request can take the form of a question, rather than a
request for specific documents, but an authority does not have to answer
your question if this would mean creating new information or giving an
opinion or judgment that is not already recorded.

 

As you are making a request under the Freedom of Information Act 2000 the
UHB will consider your request in accordance with the Act and in line with
the appropriate guidance issued by the Information Commissioner as
detailed below.

 

The UHB will:

• identify which questions amount to requests for information held on
record;

• be ready to offer advice and assistance that is reasonable in the
circumstances; and

• provide a response in line with the requirements of the legislation.

 

I would now like to confirm that your request has been forwarded to the
relevant department to action. A further response will be issued in due
course.

 

As your request is being dealt with under the Act there is a deadline of
20 working days from the day following receipt of the request for response
to be issued.

 

 

Yours sincerely

 

Ann Morgan

 

Llywodraethu Corfforaethol - Uwch Reolwr Gwybodaeth a Chyfathrebu

Corporate Governance – Senior Information and Communication Manager

Bwrdd Iechyd Prifysgol Caerdydd a'r Fro / Cardiff and Vale UHB

Tel 02920 744870

 

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Vanessa Clement-Pugh (Cardiff and Vale UHB - Information Governance), Cardiff and Vale University Health Board

1 Attachment

Dear Ms Jackson,

 

I am writing further to your e-mail below requesting information from
Cardiff and Vale University Health Board (The UHB) under the Freedom of
Information Act 2000.

I can now confirm that the UHB has completed a search of its records and
has established it does hold information falling within the confines of
your request. Please find attached above the information which can be
disclosed which I trust is sufficient for your requirements.  

Should you have any queries or need clarification on any aspect of this
response please do not hesitate to contact me directly.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

Mr Peter Welsh
Director of Corporate Governance
Cardiff and Vale University Local Health Board
Executive Headquarters
University Hospital of Wales
Heath Park
Cardiff
CF14 4XW

If you are not content with the outcome of any complaint, you may apply
directly to the Information Commissioner for a decision Generally the
Information Commissioners Office cannot make a decision unless you have
exhausted the complaints procedure provided by Cardiff and Vale UHB.

The Information Commissioner can be contacted at:

Information Commissioner’s Office - Wales

2^nd Floor, Churchill House,

Churchill Way,

Cardiff, CF10 2HH

Yours sincerely

 

 

 

Vanessa Clement-Pugh

Gwybodaeth Awdurdodol - Corfforaethol - Swyddog Rheoli Gwybodaeth

Information Governance – Information Governance Officer

 

 

 

 

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Dear Vanessa Clement-Pugh (Cardiff and Vale UHB - Information Governance),

Please can you provide with an update as to when my questions will be answered?

Yours sincerely,

Rachel Jackson

Vanessa Clement-Pugh (Cardiff and Vale UHB - Information Governance), Cardiff and Vale University Health Board

1 Attachment

Dear Rachel Jackson,

Please accept our apologies for attaching the incorrect FOI response to your request.

Please see attached the response that should have been issued.

Yours Sincerely,

Vanessa Clement-Pugh
Gwybodaeth Awdurdodol - Corfforaethol - Swyddog Rheoli Gwybodaeth
Information Governance – Information Governance Officer