Print and Mail Services

Rachel Jackson made this Freedom of Information request to Northampton General Hospital NHS Trust

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The request was successful.

Dear Northampton General Hospital NHS Trust,

Please can you assist me in providing the following information about the Trust:
1. How many printers/MFD’s does the Trust have? 
2. Does the Trust have a Managed Print Service contract? 
3. If so, who provides the Managed Print Service? 
4. When was the contract awarded and what is the length of the contract? 
5. What is the approximate spend on print annually? 
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution? 
7. Does the Trust have a strategy to manage patient records electronically? If so please detail. 
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have? 
9. Which EPR system does the Trust have? 
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution? 
11. How many physical patient record sets does the Trust have? 
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail. 
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised? 
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records? 
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)? 
16. Does the Trust manage its own incoming mail or is this service outsourced? 
17. If outsourced, who is the current provider, when did the contract start and what is the contract term? 
18. What is the volume of outgoing mail sent by the Trust? 
19. Does the Trust have any hybrid mail services for sending letters or other correspondence? 
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term? 
21. What is the Trust’s percentage of DNA's (Do not attend)?

Yours faithfully,

R Jackson

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

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FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

3 Attachments

Dear Ms Jackson
Request for Information under the Freedom of Information Act 2000
Request Ref: NGFOI 16/17: 671
Response to your Request
I am now pleased to be able to respond to your Freedom of Information Request.
Please find attached the following documents:
Full ‘Response Letter’ to your Freedom of Information Request;
Copy of our Northampton General Hospital NHS Trust Freedom of Information Complaints Procedure Leaflet
Any attachments as indicated.
The files that are being sent to you are in Portable document Format (PDF). You will need to have Adobe Acrobat Software installed on your computer to view/read these documents. I hope that this will not present a problem to you.
We are committed to ensuring that our organisation effectively meets the statutory requirements of the Freedom of Information Act 2000. We would therefore be obliged if you could take a few moments to complete our feedback survey by “clicking” on the link below. The information provided by this survey will be used to ensure the Trust is providing a satisfactory service and any comments will be used to improve our procedures.
http://www.surveymonkey.com/s/L55JBDW
Please do not hesitate to contact me if I can be of any further assistance.
Yours sincerely
Information Governance Team
Northampton General Hospital NHS Trust
Cliftonville
Northampton
NN1 5BD
E-mail: [Northampton General Hospital NHS Trust request email]

________________________________________
From: Rachel Jackson [[FOI #396652 email]]
Sent: 21 March 2017 17:32
To: FOI - Freedom Information Officer
Subject: Freedom of Information request - Print and Mail Services

Dear Northampton General Hospital NHS Trust,

Please can you assist me in providing the following information about the Trust:
1. How many printers/MFD’s does the Trust have?
2. Does the Trust have a Managed Print Service contract?
3. If so, who provides the Managed Print Service?
4. When was the contract awarded and what is the length of the contract?
5. What is the approximate spend on print annually?
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution?
7. Does the Trust have a strategy to manage patient records electronically? If so please detail.
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have?
9. Which EPR system does the Trust have?
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution?
11. How many physical patient record sets does the Trust have?
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail.
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised?
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records?
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)?
16. Does the Trust manage its own incoming mail or is this service outsourced?
17. If outsourced, who is the current provider, when did the contract start and what is the contract term?
18. What is the volume of outgoing mail sent by the Trust?
19. Does the Trust have any hybrid mail services for sending letters or other correspondence?
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term?
21. What is the Trust’s percentage of DNA's (Do not attend)?

Yours faithfully,

R Jackson

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