Press Office policy and performance metrics

Heather Brooke made this Freedom of Information request to Royal Borough of Kensington and Chelsea

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Royal Borough of Kensington and Chelsea should have responded by now (details). You can complain by requesting an internal review.

Dear Royal Borough of Kensington and Chelsea,

I understand that all inquirers to the press office are interrogated as to their publication, therefore the following information should not be onerous to provide:

1. A listing of all fields for which data is recorded about inquiries made to the press office (this might include such things as date, type of inquirer/publication, subject, date of response, response result (responded in full, part, rejected, unanswered);
2. A copy of this dataset for the past two years up to the time this request is answered (see note below*);
3. Copies of policy and/or guidance that informs how press officers should deal with inquirers;
4. Copies of policy and/or guidance distributed to councillors, officials and others that instructs them on how to communicating with the press and/or public.

I would prefer to receive this information electronically.
If one part of this request can be answered sooner than others, please send that information first followed by any subsequent data.
If FOI requests of a similar nature have already been asked could you please include your responses to those requests.
If you need any clarification then please don’t hesitate to contact me.

*Regarding points 1-2 above, I envision the council keeps performance metrics in a spreadsheet that looks something like the following:

Date of inquiry | Type | Subject | Date of response | Response
14 October 2017 | Student journalist | Cycle superhighways |NA | rejected
10 October 2017 | Freelance journalist | Wornington College | NA | not answered
5 August 2017 | The Times | Grenfell | 5 August 2017 | Answered In part
3 July 2017 | BBC Newsnight | KCTMO | 4 July 2017 | Answered

However, you may record this data in a different way so if there are confusions or to answer this request puts an undue burden on your team please just contact me. Under section 16 of the Freedom of Information Act (2000) a public body has a duty to provide advice and assistance to help the requester make their request manageable within the cost limit. As such please let me know if any difficulties arise so we negotiate how best to proceed.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you in the near future.

Yours faithfully,

Heather Brooke

Freedom of Information: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear Ms. Brooke




I am writing to confirm that we received your information request on 25
October 2017. For your information and future communications your request
has been allocated the reference number FOI2017-1646. Please quote this
reference in any future correspondence.


We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.


Yours sincerely


Robin Yu

Information Governance and Management

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8

Tel: 020 7938 8226


Email: [1][email address] | Website: [2]



Dear Freedom of Information: CP-ICT: RBKC,
This request is long overdue. When can I expect a response?

Yours sincerely,

Heather Brooke