Bex Friis-Jansen

Dear local council,

I'm getting in touch with you with a Freedom Of Information request. Please could you tell me the following for your jurisdiction;

A) the number of complaints your council have received about potholes in your area in 2016 and 2017?

B) how many compensation claims have been made against your council because of accidents caused by potholes in 2016 and 2017?

C) how much have your council paid out as a result of the above compensation claims in 2016 and 2017?

D) What was the largest amount the council have paid out in a compensation claim for accidents caused by potholes in both 2016 and 2017 respectively?

Please provide this information in a table format wherever possible.

Thank you in advance for your help,

Bex Friis-Jansen

Freedom of Information, Bedford Borough Council

Thank you for your e-mail requesting information under the Freedom of
Information Act 2000 / Environmental Information Regulations 2004.


We will proceed with the request which we received today. It is our
intention to have the information delivered to you as soon as possible
otherwise within the statutory 20 working days.


In consideration of the request, which may be subject to any exemptions/
exceptions the Council may rely on to refuse the request, some of which
are absolute and some of which only apply where the public interest in
maintaining the exemption/exception outweighs that in disclosing the



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3. mailto:[Bedford Borough Council request email]

Rupee Baga, Bedford Borough Council

Bedford BC - OFFICIAL-Unsecure


Dear Ms Friis-Jansen


Request pursuant to Environmental Information Regulations Act 2004 –
Request No. 12646


Thank you for your request for information, this has been considered under
the Environmental Information Regulations 2004.


Please see information you requested below:


A)   the number of complaints your council have received about potholes in
your area in 2016 Answer 997 and 2017 Answer 1280


       B), C),  D):



Claim No's of No's of Successful  Largest Single
Period Claims Claims Value Paid Payment
  2016 85 25     31,800.80       14,207.70  
  2017 81 10                  308.58  



The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder.  For
further information regarding Re-use of Public Sector Information please
see the following link


If you are unhappy with the way the authority has handled your request,
you may

ask for an internal review. Please contact Barbara Morris, Assistant Chief
Executive, (Law & Governance), email: [2][email address] who
will arrange an internal review of your case.  Under Regulation 11(2) this
needs to be done no later than 40 working days after the date of this
letter.  If you are not content with the outcome of the internal review,
you have the right to apply directly to the Information Commissioner for a


The Information Commissioner can be contacted at:


Information Commissioner’s Office

Wycliffe House

Water Lane







If you have any queries about this letter, please contact me.


Yours sincerely



Rupee Baga

Business Management Support Officer – Enabling/Customer

Bedford Borough Council

Borough Hall

Cauldwell Street


MK42 9AP.

Direct Dial: 01234 718241 (Ext 47241) 

e-mail: [email address]

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