Dear Chloe Ostrolenk

Thank you for your request for information, below, which was received by the Council (01/09/2021) and we will answer your request under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 29/09/2021) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

The Council is fully utilising its facilities in order to complete all freedom information requests and subject access requests within the statutory time scale. However, whilst we are making every effort to fulfil every request, it is acknowledged both by the Council and the ICO that sometimes other pressures will have to take priority during this difficult time and people may experience unavoidable delays to their FOI and SAR response times. We thank you for your patience in this challenging time.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk

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Dear Chloe Ostrolenk

I am writing to confirm that the council has completed the processing of
your request for information.

Please find below a copy of your request, followed by the Council’s
response.

Request

1.      The total number of potholes and/or road defects reported in your
local area, broken down by month for the years 2019, 2020 and 2021 to
date.     Information by quarter              

              Q1         Q2         Q3         Q4

2019      152        108        42          112

2020      319        47          31          72

2021      139        174        83         

2.      The total number of potholes and/or road defects fixed by the
council, broken down by month for the years 2019, 2020 and 2021 to
date.     Information by quarter                              

              Q1         Q2         Q3         Q4

2019      225        183        137        182

2020      350        278        178        190

2021      271        181        165       

3.      The amount of money spent by the council on fixing potholes and/or
road defects broken down by year, for 2019, 2020 and 2021 (calendar years
if possible,
please).                                                      

Total of Revenue budgets for carriageways financial years only  
                                          

2018/19              295,000                                          

2019/20              366,000                                          

2020/21              227,000                                          

4.      The total amount of money paid out in compensation due to potholes
and/or road defects, broken down by year for 2019, 2020, 2021 (calendar
years if possible,
please).                                                  

2019      220                                    

2020      2156.98                                          

2021      535                                    

5.      And if possible, please can you give an indication of the amount
of time taken to fix a single pothole (from starting work on the fix to
the road being open
again)?                                                        

Pothole fill - reactive - 30
minutes                                                      

Carriageway patch - perm repair - 2
hours                                                      

You may also find it helpful to refer to our web page
https://www.bracknell-forest.gov.uk/busi...
which contains other helpful information as well.

If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.

Please note that your request may itself be the subject of a FOI request
and will be disclosed in that event.

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
mailto:[Bracknell Forest Borough Council request email]

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely               

Information Compliance Team

Legal Services   

Delivery             

Bracknell Forest Council

Tel: 01344 352000

Email: mailto:[Bracknell Forest Borough Council request email]

Web: http://www.bracknell-forest.gov.uk

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