Potholes

sandy Joyce made this Freedom of Information request to Kent County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Kent County Council,

Please provide accurate details on how many accidents were reported due to potholes on Roman Villa Road, South Darenth/Darenth in the year April 25 2009 - April 25 2010

Please provide accurate details on how many potholes were reported on Roman Villa Road, South Darenth/Darenth in the year April 25 2009 - April 25 2010

Yours faithfully,

sandy Joyce

Kent County Council

Dear Sandy Joyce

 

Thank you for your email below.

 

Kent County Council acknowledges your request for information under the
Freedom of Information Act 2000. Assuming KCC holds this information, we
will endeavour to supply the data to you as soon as possible but no later
than 18 April 2012 (20 working days from date of receipt).

 

We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information. Please quote our reference - FOI/12/0412 - in any
communication regarding this particular request.

 

Best regards

 

[1]Jemila Dodge
Information Access Officer
Information Resilience & Transparency Team,
Business Strategy & Support, Governance & Law
Kent County Council, Room 2.71, Sessions House, County Road, Maidstone,
ME14 1XQ
Tel: 01622 696265, Internal 7000 6265,
Fax: 01622 696075
[2]http://www.kent.gov.uk/your_council/cont...

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Kent County Council

Dear Mr Joyce 
 
Thank you for your request for information.     
 

Kent County Council can confirm that there were no reported personal
injury crashes recorded by Kent Police for the period - 25th April 2009
- 25th April 2010. It should be noted that our database does not include
crashes which did not involve an injury and were subsequently damage only.

I enclose copies of our Customer Services reports that detail reported
possible issues with Roman Villa Road for the time period requested. 
During this time period there were 10 separate reports relating to
potholes in this road, five of which were made in April 2010.

 
If you are unhappy with this response, and believe KCC has not complied
with legislation, please ask for a review by following our complaints
process; details can be found at this link
[1]http://www.kent.gov.uk/your_council/have...
our website. Please quote reference FOI/12/0412  in any further
correspondence relating to this request.  
 
If you still remain dissatisfied following an internal review, you can
appeal to the Information Commissioner, who oversees compliance with the
Freedom of Information Act 2000. Details of what you need to do, should
you wish to pursue this course of action, are available from the
Information Commissioner’s website
[2]http://www.ico.gov.uk/complaints/freedom...
 
Best regards 
 
Jemila Dodge
Information Access Officer
Information Resilience & Transparency Team,
Business Strategy & Support, Governance & Law
Kent County Council, Room 2.71, Sessions House, County Road, Maidstone,
ME14 1XQ
Tel: 01622 696265, Internal 7000 6265,
Fax: 01622 696075
[3]http://www.kent.gov.uk/your_council/cont...
 

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Kent County Council

2 Attachments

  • Attachment

    FOI 12 0412 Roman Villa Road 1.pdf

    463K Download

  • Attachment

    FOI 12 0412 Roman Villa Road 2.pdf

    7K Download

 
 Dear Mr Joyce 
 
Thank you for your request for information.     
 

Kent County Council can confirm that there were no reported personal
injury crashes recorded by Kent Police for the period - 25th April 2009
- 25th April 2010. It should be noted that our database does not include
crashes which did not involve an injury and were subsequently damage only.

I enclose copies of our Customer Services reports that detail reported
possible issues with Roman Villa Road for the time period requested. 
During this time period there were 10 separate reports relating to
potholes in this road, five of which were made in April 2010.

 
If you are unhappy with this response, and believe KCC has not complied
with legislation, please ask for a review by following our complaints
process; details can be found at this link
[1]http://www.kent.gov.uk/your_council/have...
our website. Please quote reference FOI/12/0412  in any further
correspondence relating to this request.  
 
If you still remain dissatisfied following an internal review, you can
appeal to the Information Commissioner, who oversees compliance with the
Freedom of Information Act 2000. Details of what you need to do, should
you wish to pursue this course of action, are available from the
Information Commissioner’s website
[2]http://www.ico.gov.uk/complaints/freedom...
 
Best regards 
 
Jemila Dodge
Information Access Officer
Information Resilience & Transparency Team,
Business Strategy & Support, Governance & Law
Kent County Council, Room 2.71, Sessions House, County Road, Maidstone,
ME14 1XQ
Tel: 01622 696265, Internal 7000 6265,
Fax: 01622 696075
[3]http://www.kent.gov.uk/your_council/cont...
 

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Dear Kent County Council,

Please re-look my question, I did not ask how many accidents were reported by Kent Police, I asked how many accidents were reported and how many potholes were reported, as you will be aware, any member of public/police/workers may report potholes

It is interesting you report there were no accidents reported, then go on to say there were concerns raised, please tell me the dates these concerns were raised in April 2010 as I originally asked in my original request

Yours faithfully,

sandy Joyce

Dear Kent County Council,

Information Commissioner, Christopher Graham said:

“Responding promptly to freedom of information requests is important for maintaining public confidence and achieving greater transparency. While both the MoD and the Cabinet Office have put a good deal of effort into making significant improvements to their FOI handling processes, it is vital that these improvements are sustained. We will continue to work with both departments to ensure that any outstanding requests over the 20 working day time limit are answered as soon as possible.”

The ICO announced on 20 March 2012 that of the 19 public authorities monitored as part of the ICO’s last monitoring exercise which took place between 1 April and 30 June 2011, the Welsh Government, Kent County Council, Cornwall Council, East Lancashire NHS Trust, Nottingham City Council and North Somerset Council, have all signed undertakings committing them to improving their performance in this area.

You have signed an undertaking, yet still delay your responses

Yours faithfully,

sandy Joyce

Dear Kent County Council,

I ask that you at least acknowledge that you have received my reply, you are very late in answering, despite me pointing out that you have a legal duty to do so

Yours faithfully,

sandy Joyce

Kent County Council

Dear Sandy Joyce

Thank you for your emails of 13th, 18th & 20th April.

You have asked us to review the handling of your request for information.

One of your original questions was:-

"Please provide accurate details on how many accidents were reported due to potholes on Roman Villa Road, South Darenth/Darenth in the year April 25 2009 - April 25 2010"

According to the Kent Highways database (which includes crash/accident data compiled by Kent Police), there were no crashes or accidents resulting in personal injury, although we did also explain that the Highways database will not include details of incidents where there was no personal injury, just damage. Please accept my apologies if the way we phrased our answer was not clear.

Your other question was:-

"Please provide accurate details on how many potholes were reported on Roman Villa Road, South Darenth/Darenth in the year April 25 2009 - April 25 2010"

We provided you with two reports for Roman Villa Road which list the date and nature of all reported incidents and not just potholes between the dates you specified. As you have asked for this information again, I can only assume that you did not look at these reports as if you had have done, you would have seen that they contain the data that you are asking for! We also confirmed the number of pothole reports throughout this period (there were actually 11 not 10) and that 5 of these were made in April 2010.

As I have said in recent correspondence with you, the purpose of an internal review is to investigate whether a public authority, such as KCC, handled a request for information in accordance with legislation, so for example:-

Was the request responded to within statutory timescales (i.e.: no longer than 20 working days)?
Was information withheld appropriately?
Was an exemption quoted to justify withholding information?
Was the request refused on cost grounds?

As we answered your request within statutory timescales and we gave you all the information you asked for (we didn't withhold any) it would seem that you are asking for an internal review, simply because you want to disrupt the Council's operations and annoy its staff, perhaps because of your ongoing grievance with KCC's Social Services. This behaviour could be construed is vexatious.

However, if you are still unhappy with the decision, you can appeal to the Information Commissioner, who oversees compliance with the Freedom of Information Act 2000. Details of what you need to do, should you wish to pursue this course of action, are available from the Information Commissioner's website http://www.ico.gov.uk/complaints/freedom... or you can phone the ICO Helpline on 08456 30 60 60.

Best regards

Caroline Dodge
Team Leader, Information Resilience & Transparency Team, Business Strategy & Support, Governance & Law Kent County Council, Room 2.71, Sessions House, County Road, Maidstone, ME14 1XQ
Tel: 01622 221652, Internal 7000 1652,
Fax: 01622 696075
http://www.kent.gov.uk/your_council/cont...

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Dear Kent County Council,

Thank you for replying in regards to my request.

I was quite within my rights to re-ask my question as you did reply on the basis of what police data you had.

Your reply was very rude, I am not trying to disrupt KCC's services at all, it was a genuine request as my son was nearly killed along that stretch!

How do you know about any ongoing grievance with KCC's Social Services, do I have any? Who gave you this information? If no-one, did you go digging for the information yourself? I made a request about holes in the road that nearly took my son's life and you write about Social Services?

I would like to remind you, that under the data protection act, you have just told anyone using a search engine, that I have an ongoing grievance with Social Services, you have made it public!
This behaviour could be construed as vexatious.

Now I want it to go internal review

Yours faithfully,

sandy Joyce

Sheila Hersom left an annotation ()

Dear Ms Joyce - I have been following your requests and I suggest that you contact the ICO as this is totally unprofessional to suggest that you are being vexatious and have a grievance with social services.

I do not know what involvement you have or have had with social services, be it adult or child services, but I do now and others reading your FOI will know, especially if someone knows you personally.

I would also contact the WDTK team and your MP

I would like to ask if your pothole FOI is related to social services, I guess not therefore it is KCC being vexatious

sandy Joyce left an annotation ()

Dear Sheila,

Thank you for the words of support, I am truly shocked at the way I've been treated.

I hope no-one I know does see this, my previous requests could be for research or journalistic purposes, something is wrong if this person has searched for information on me, rather than on potholes.

I am very very upset, to the point that this has reduced me to tears, I think you are right, I will contact the ico depending on the outcome of the internal review, however I expect this post to disappear by morning, like the expert witness one did

Kent County Council

Dear Sandy Joyce

Thank you for your email.

I can assure you that I do not know why you are unhappy with KCC Social
Services, but it is clear that you are, simply from the wording of your
FOI requests about Social Services, your challenges to all the responses
we have provided you with and your annotations to other requests on
similar subjects, all of which are in the public domain via the
whatdotheyknow website. You yourself have now just confirmed this to be
so by your comments below.

With regard to your request for a review of our review, the next step,
if you remain unhappy with KCC's handling of your requests for
information, is for you to now pursue this with the Information
Commissioner.
http://www.ico.gov.uk/complaints/freedom....

Best regards

Caroline Dodge
Team Leader, Information Resilience & Transparency Team,
Business Strategy & Support, Governance & Law
Kent County Council, Room 2.71, Sessions House, County Road, Maidstone,
ME14 1XQ
Tel: 01622 221652, Internal 7000 1652,
Fax: 01622 696075
http://www.kent.gov.uk/your_council/cont...
x

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Sheila Hersom left an annotation ()

Dear Sandy,

I hope you don't mind me asking but I have made a complaint to both WDTK and ICO on your behalf as I felt it was very disrespectful of KCC to post that reply.

I have just logged on to write this and have seen the further comments from KCC, I still cant see the link between pot holes and social services, unless i search your name.

Another fact is that you have identified your rough location by stating your son had an accident highlights this concern for your safety.

KCC why was this accident not reported. That is all Ms Joyce wanted to know.

Dear Kent County Council,

There are thousands of freedom of information requests regarding thousands of different subjects across the country.

Considering how many requests AND annotations, I have personally seen regarding both Potholes and Social Services, I do not buy into the idea that mine stick in your mind in particular, I am shocked that you have made further comments regarding my requests, my responses to them and my annotations after I have clearly stated I was upset that you have discussed my requests

I have never seen other volunteers take this action

I was under the impression this site's purpose was to gather information on a particular subject and pass that information to the service user requesting it, not to have a personal conversation regarding previous or other ongoing requests.

I know if I'd made a request about potholes and tried to intertwine it with a different request regarding social services, you would have written back advising me to separate the two requests

In summary
They are separate issues and should not under any circumstances have been discussed on the same page, I am sure you are well aware of that, yet you still continue to openly discuss it
It is my belief that you have gathered information on me, rather than on the subject I have asked for, under the basis of the fact there are so many requests made by so many users regarding so many topics, that it would be impossible for any volunteer to remember who has asked for what information and also on the basis that there are numerous foi requests regarding Social Services in particular, along with the many annotations from various users regarding that very subject

I also do not wish to discuss this with you any further, and will await the outcome of the Internal review.

Yours faithfully,

sandy Joyce

Dear Kent County Council,

To add ...

You say it is clear that I have a grievance, this is your opinion, which incidentally was not asked for, I quote myself in saying 'How do you know about any ongoing grievance with KCC's Social Services, do I have any?"

This site is for gathering information, not giving your personal opinion

You are now questioning how I word my requests, again this is out of your remit, you are not at liberty to make assumptions based on how requests/annotations are made

Please direct me to rules or policies on how a service user must word their requests, apart from the obvious non ranting, swearing or plain rude, which I have not done

Yours faithfully,

sandy Joyce

Kent County Council

Dear Sandy Joyce

KCC has already reviewed your request about potholes - there is no
provision to review a review. If you remain unhappy, with KCC's/my
handling of your request, the next course of action is for you to
complain to the Information Commissioner.
http://www.ico.gov.uk/complaints/freedom...

Best regards

Caroline Dodge
Team Leader, Information Resilience & Transparency Team,
Business Strategy & Support, Governance & Law
Kent County Council, Room 2.71, Sessions House, County Road, Maidstone,
ME14 1XQ
Tel: 01622 221652, Internal 7000 1652,
Fax: 01622 696075
http://www.kent.gov.uk/your_council/cont...
x

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sandy Joyce left an annotation ()

Dear Sheila

Again thank you, No I don't mind, you are obviously quite taken aback by this (as am I)

My son was driving his own car so your concern over my location is unnecessary, it just happened to be that road that he was nearly killed on.

I respectfully, would like to inform you, that I was not asking the WDTK team why was this accident not reported, as it was, by me.
My request was merely to find out how many other road users had been affected by the very poor condition of this particular stretch, throughout the period of time I had based my request on.

many thanks again, I see Ms Dodge does not consider her response to be concerning and has directed me to the ico herself, there is obvious confidence that this behaviour will be accepted,

I despair of what this country has become

M M Simmons left an annotation ()

I am really shocked reading this request,well the response.I don't understand why this request that was made, has had other requests from the same person mentioned when they only wanted and asked for a response about the potholes.I did not realise this was allowed? I too would feel very upset and tearful Sandy.

sandy Joyce left an annotation ()

Dear M M Simmons, thank you for your annotation

Strangely enough, my son has recently been paid out a lot of money (several thousand) over this accident that never happened

The ico could see nothing wrong in the way I was treated, how the 2 subjects were intertwined, how the conversation was allowed to continue on or that I was lied to in the first place

S. Prichard left an annotation ()

So why has two topics been intertwined