Thank you for your e-mail.

This is an automated response to indicate that your message has been
received, but may not yet have been read or acted upon. We will aim to
provide a response to your enquiry within 20 working days.

If you have a service request it is faster and more convenient for you to
visit our [1]website and submit your request there.  If you register for
an account you can then track your request, if you prefer not to register
you can continue without an account. 

If you have an urgent enquiry please call 01294 310000 

NAC Customer Services

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This document should only be read by those persons to whom it is addressed
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written confirmation of its contents. Accordingly, North Ayrshire Council
disclaim all responsibility and accept no liability (including in
negligence) for the consequences for any person acting, or refraining from
acting, on such information prior to the receipt by those persons of
subsequent written confirmation.

If you have received this e-mail message in error, please notify us
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Please be advised that North Ayrshire Council's incoming and outgoing
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[2]North Ayrshire Council Website

References

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https://www.online.north-ayrshire.gov.uk...
2. http://www.north-ayrshire.gov.uk/

Dear Henry

Thank you for your Freedom of Information request dated 27 May 2021.  In
order to progress your request, please provide your full name.

Many thanks

FOI Co Ordinator

Information Governance

Democratic Services

From: [1][FOI #760073 email]
Sent: 27/May/2021 16:05 (BST)
To: [2][North Ayrshire Council request email]
Subject: Freedom of Information request - Pothole statistics

________________________________

*** This email is from an EXTERNAL source. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. ***

________________________________

Dear North Ayrshire Council,

I am writing to gain information under the freedom of information act on the following:

1) How many potholes were reported in 2018?

2) How many potholes were reported in 2019?

3) How many potholes were reported in 2020?

4) How much did the council pay out for pothole inflicted compensation claims in 2018?

5) Hw much did the council pay out for pothole inflicted compensation claims in 2019?

6) How much did the council pay out for pothole inflicted compensation claims in 2020?

Please could you respond to this request on or before the 25th June in accordance with the 20 day policy to respond to Freedom of Information requests.

Yours faithfully,

Henry

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Please use this email address for all replies to this request:

[3][FOI #760073 email]

Is [4][North Ayrshire Council request email] the wrong address for Freedom of Information requests to North Ayrshire Council? If so, please contact us using this form:

[5]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:

[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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necessary. **

This document should only be read by those persons to whom it is addressed
and is not intended to be relied upon by any person without subsequent
written confirmation of its contents. Accordingly, North Ayrshire Council
disclaim all responsibility and accept no liability (including in
negligence) for the consequences for any person acting, or refraining from
acting, on such information prior to the receipt by those persons of
subsequent written confirmation.

If you have received this e-mail message in error, please notify us
immediately by telephone. Please also destroy and delete the message from
your computer.

Any form of unauthorised reproduction, dissemination, copying, disclosure,
modification, distribution and/or publication of any part of this e-mail
message (or attachments transmitted with it) by the addressee(s) is
strictly prohibited.

Please be advised that North Ayrshire Council's incoming and outgoing
e-mail is subject to regular monitoring.

[8]North Ayrshire Council Website

References

Visible links
1. mailto:[FOI #760073 email]
2. mailto:[North Ayrshire Council request email]
3. mailto:[FOI #760073 email]
4. mailto:[North Ayrshire Council request email]
5. https://www.whatdotheyknow.com/change_re...
6. https://www.whatdotheyknow.com/help/offi...
7. https://www.whatdotheyknow.com/help/ico-...
8. http://www.north-ayrshire.gov.uk/

Dear Henry Smith

Thank you for your correspondence which was received by North Ayrshire
Council, requesting information.

North Ayrshire Council acknowledges receipt of your request and will
respond to you within 20 working days as required by the Freedom of
Information (Scotland) Act 2002 (please note day 1 of your request is the
first working day after receipt of your request). We will contact you if
we require any further information or clarification from you.

If your request is regarding information which is considered environmental
information the Environmental Information (Scotland) Regulations 2004
(EISR) will also apply. Both EISR and FOISA provide similar rights to
access information and place requirements on the Council to consider
requests and to provide information.

The Council will now consider your request and identify any relevant
records held. Please note, should your request relate to environmental
information in terms of Section 7 of the Regulations (complex or
voluminous requests), the Council may extend the timescale to 40 working
days. We will write to you as soon as possible after receipt of your
request to advise if this is the case.

The information supplied in your request will only be accessed by North
Ayrshire Council staff and will be retained for the purposes of processing
your request for information and related purposes and for statistical and
audit purposes. The information will be held by North Ayrshire Council in
accordance with the provisions of the Data Protection Act 2018.

Yours sincerely

FOI Co-ordinator

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** Please help reduce waste. Don't print this email unless absolutely
necessary. **

This document should only be read by those persons to whom it is addressed
and is not intended to be relied upon by any person without subsequent
written confirmation of its contents. Accordingly, North Ayrshire Council
disclaim all responsibility and accept no liability (including in
negligence) for the consequences for any person acting, or refraining from
acting, on such information prior to the receipt by those persons of
subsequent written confirmation.

If you have received this e-mail message in error, please notify us
immediately by telephone. Please also destroy and delete the message from
your computer.

Any form of unauthorised reproduction, dissemination, copying, disclosure,
modification, distribution and/or publication of any part of this e-mail
message (or attachments transmitted with it) by the addressee(s) is
strictly prohibited.

Please be advised that North Ayrshire Council's incoming and outgoing
e-mail is subject to regular monitoring.

[1]North Ayrshire Council Website

References

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1. http://www.north-ayrshire.gov.uk/

Dear Mr Smith,

Thank you for your request for information dated 28th May 2021 which was
received by North Ayrshire Council on 28th May 2021.

We have now completed our research for the information you request and the
responses to the questions submitted are listed below.

Please see attachment for the information requested and response.

Your right to seek a review

Should you be dissatisfied with the way in which North Ayrshire Council
has dealt with your request, you have the right to ask us to review
decisions. Your request should explain why you wish a review to be carried
out, and should be made within 40 working days of receipt of this letter.
We will reply within 20 working days of receipt. Staff not involved in
your original request will undertake the review. If you are not satisfied
with the result of the review you then have the right to make a formal
complaint to the Scottish Information Commissioner at
http://www.itspublicknowledge.info/Appeal.

A request for a review should be made in writing to the:

FOI / EIR Manager
Cunninghame House
Irvine
Ayrshire
KA12 8EE

Email : [email address]

The supply of documents under the terms of the Environmental
Information(Scotland) Regulations 2004 does not give the applicant or
whoever receives the information any right to re-use it in such a way that
might infringe the Copyright, Designs and Patents Act 1988. This includes
making multiple copies, publishing or otherwise distributing the
information to other individuals and the public.

While efforts have been made to ensure the accuracy of this information,
its accuracy is not warranted. In particular, the Council accepts no
liability for onward sale or transfer of this information to any third
party and for any reliance placed on such information by you or by a third
party.

Yours sincerely

Samantha Alexander

FOI Co-ordinator

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** Please help reduce waste. Don't print this email unless absolutely
necessary. **

This document should only be read by those persons to whom it is addressed
and is not intended to be relied upon by any person without subsequent
written confirmation of its contents. Accordingly, North Ayrshire Council
disclaim all responsibility and accept no liability (including in
negligence) for the consequences for any person acting, or refraining from
acting, on such information prior to the receipt by those persons of
subsequent written confirmation.

If you have received this e-mail message in error, please notify us
immediately by telephone. Please also destroy and delete the message from
your computer.

Any form of unauthorised reproduction, dissemination, copying, disclosure,
modification, distribution and/or publication of any part of this e-mail
message (or attachments transmitted with it) by the addressee(s) is
strictly prohibited.

Please be advised that North Ayrshire Council's incoming and outgoing
e-mail is subject to regular monitoring.

[1]North Ayrshire Council Website

References

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1. http://www.north-ayrshire.gov.uk/