We don't know whether the most recent response to this request contains information or not – if you are FOI.Wales please sign in and let everyone know.

Pothole repair reports

We're waiting for FOI.Wales to read recent responses and update the status.

Dear FOI Team,

I'm writing to request the following information under the Freedom of Information (FOI) Act:

How many potholes were reported in the local authority area during the last three financial years and how many of those led to repairs being carried out?

How long did it take on average for potholes to be fixed following a report being made in each year? Where repairs were not carried out, please detail the reason.

Also, please provide details, including the location and date reported, of the ten oldest pothole reports which have yet to be fixed.

Yours faithfully,

R. Taylor

Denbighshire County Council

Dear R Taylor

Thank you for your recent request for environmental information held by
Denbighshire County Council received 20/05/2024, regarding potholes.

As set out by the Environmental Information Regulations 2004 it will be
our aim to respond to your request by 18/06/2024. In some cases, however,
we may be unable to achieve this deadline. If this occurs, we will advise
you of the likely timescale within which the response will be provided.

Under the Environmental Information Regulations, the Council may charge up
to £25 per hour for any access to information requests, and may also
charge for disbursement costs (e.g. photocopies, postage). However, should
there be any such costs, you will be notified of this prior to the
commencement of any work.

Please do not hesitate to contact me for further advice or guidance
relating to the above.

Yours sincerely

Kerry Standen BA (Joint Hons) DipEcon

Swyddog Mynediad i Wybodaeth / Access to Information Officer

Gwasanaeth Cymorth Corfforaethol: Pobl / Corporate Support Service: People

Cyngor Sir Ddinbych / Denbighshire County Council 

Ffon / Tel: 01824 708242 

Gwefan [1]http://www.sirddinbych.gov.uk

Website [2]http://www.denbighshire.gov.uk

Hi’ neu ‘hi’ ydy’r rhagenwau i / My pronouns are ‘she’ and ‘her’

Dysgwr

Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw
ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi.

We welcome correspondence in Welsh. We will respond to any correspondence
in Welsh which will not lead to a delay.

Privacy Notice - what we will do with your details.

Your details, as given by you in your request, will be processed by
Denbighshire County Council for the specific purposes of processing your
Freedom of Information Request under the Freedom of Information Act 2000,
or the Environmental Information Regulations 2004. The Council will not
share the data with any other organisation. Denbighshire County Council
will retain the details for three years from the date that the request is
closed.

If you feel that Denbighshire County Council have mishandled your personal
data at any time you can make a complaint to the Information Commissioners
Office by visiting their website, or by calling their helpline on 0303 123
1113.

For further information about how Denbighshire County Council processes
personal data and your rights please see our privacy notice on our website

[3]www.denbighshire.gov.uk/privacy

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd - Follow us on Twitter:
http://twitter.com/DenbighshireCC
Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk - Visit us online
at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a
drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y
cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy
gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda. Mae
cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac
nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch
hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych
ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau
deddfwriaethol.
The information contained in this e-mail message and any files transmitted
with it is intended solely for the use of the individual or entity to whom
they are addressed. If you have received this e-mail in error please
notify the sender immediately. The contents of this e-mail represents the
views of the individual(s) named above and do not necessarily represent
the views of Denbighshire County Council. However, as a Public Body,
Denbighshire County Council may be required to disclose this e-mail [or
any response to it] under legislative provisions.

References

Visible links
1. http://www.sirddinbych.gov.uk/
2. http://www.denbighshire.gov.uk/
3. http://www.denbighshire.gov.uk/privacy

Denbighshire County Council

Dear  R Taylor

Thank you for your request for environmental information received
20/05/2024 concerning Potholes. Please see below:

How many potholes were reported in the local authority area during the
last three financial years and how many of those led to repairs being
carried out?
• 2020/21 - 1914
• 2021/22 - 2218
• 2022/23 - 1617
NB: this figure is the number of ‘pothole’ enquiries recorded on our C360
system - following on from submission, the enquiry may move to a different
category due to it not being a pothole issue e.g. could be a traffic
problem, road safety etc. The figures do not include potholes reported Out
Of Hours to the Galw Gofal team. We do not hold information on how many of
these led to repairs being carried out. 

How long did it take on average for potholes to be fixed following a
report being made in each year? Where repairs were not carried out, please
detail the reason.
• This information is not collected and therefore not available.

Also, please provide details, including the location and date reported, of
the ten oldest pothole reports which have yet to be fixed.
• This information is not collected and therefore not available.

If I can be of any further assistance, please do not hesitate to contact
me.

If you have any queries regarding this response, please do not hesitate to
contact me at the following address: Access to Information Officer, PO BOX
62, Wynnstay Road, Ruthin, LL15 9AZ or email
[1][Denbighshire County Council request email]. Alternatively, if you are unhappy with
the way the council has handled your request and wish to ask for internal
review, please contact the Legal Services Manager at the same address. If
you are subsequently not content with the outcome of the review, you have
the right to apply to the Information Commissioner whose address is
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
[2]https://ico.org.uk/

The contents of this communication and the enclosed documents are subject
to copyright protection. It has been sent to you for your information and
you may use it for any private study and non-commercial research. The
information may also be used for the purposes of news reporting. Re-use
for commercial publication requires the permission of this Council.

Please do not hesitate to contact me for further advice or guidance
relating to the above.

Yours sincerely

Kerry Standen BA (Joint Hons) DipEcon

Swyddog Mynediad i Wybodaeth / Access to Information Officer 

Gwasanaeth Cymorth Corfforaethol: Pobl / Corporate Support Service: People

Cyngor Sir Ddinbych / Denbighshire County Council

Ffon / Tel: 01824 708242

Gwefan [3]http://www.sirddinbych.gov.uk

Website [4]http://www.denbighshire.gov.uk

Hi’ neu ‘hi’ ydy’r rhagenwau i / My pronouns are ‘she’ and ‘her’

Dysgwr

Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw
ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi.

We welcome correspondence in Welsh. We will respond to any correspondence
in Welsh which will not lead to a delay.

Privacy Notice - what we will do with your details.

Your details, as given by you in your request, will be processed by
Denbighshire County Council for the specific purposes of processing your
Freedom of Information Request under the Freedom of Information Act 2000,
or the Environmental Information Regulations 2004. The Council will not
share the data with any other organisation. Denbighshire County Council
will retain the details for three years from the date that the request is
closed.

If you feel that Denbighshire County Council have mishandled your personal
data at any time you can make a complaint to the Information Commissioners
Office by visiting their website, or by calling their helpline on 0303 123
1113.

For further information about how Denbighshire County Council processes
personal data and your rights please see our privacy notice on our website

[5]www.denbighshire.gov.uk/privacy

Dilyn ni ar Twitter: http://twitter.com/cyngorsDd - Follow us on Twitter:
http://twitter.com/DenbighshireCC
Ymwelwch a ni ar-lein ar http://www.sirddinbych.gov.uk - Visit us online
at http://www.denbighshire.gov.uk

Mae'r wybodaeth a gynhwysir yn yr e-bost hwn ac unrhyw ffeiliau a
drosglwyddir gydag o wedi eu bwriadu yn unig ar gyfer pwy bynnag y
cyfeirir ef ato neu atynt. Os ydych wedi derbyn yr e-bost hwn drwy
gamgymeriad, hysbyswch yr anfonwr ar unwaith os gwelwch yn dda. Mae
cynnwys yr e-bost yn cynrychioli barn yr unigolyn(ion) a enwir uchod ac
nid yw o angenrheidrwydd yn cynrychioli barn Cyngor Sir Ddinbych. Serch
hynny, fel Corff Cyhoeddus, efallai y bydd angen i Gyngor Sir Ddinbych
ddatgelu'r e-bost hwn [neu unrhyw ymateb iddo] dan ddarpariaethau
deddfwriaethol.
The information contained in this e-mail message and any files transmitted
with it is intended solely for the use of the individual or entity to whom
they are addressed. If you have received this e-mail in error please
notify the sender immediately. The contents of this e-mail represents the
views of the individual(s) named above and do not necessarily represent
the views of Denbighshire County Council. However, as a Public Body,
Denbighshire County Council may be required to disclose this e-mail [or
any response to it] under legislative provisions.

References

Visible links
1. mailto:[Denbighshire County Council request email]
2. https://ico.org.uk/
3. http://www.sirddinbych.gov.uk/
4. http://www.denbighshire.gov.uk/
5. http://www.denbighshire.gov.uk/privacy

We don't know whether the most recent response to this request contains information or not – if you are FOI.Wales please sign in and let everyone know.