Pothole Damage Claims

Martin Cutler made this Freedom of Information request to Torridge District Council as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Torridge District Council did not have the information requested.

Dear Torridge District Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

FOI, Torridge District Council

Thank you for your information request which is receiving attention. We will respond to your request within the 20 working day statutory deadline.

Please do not reply to this auto acknowledgement.

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FOI, Torridge District Council

Dear Martin

Thank you for your Freedom of Information request.

This information is not held by Torridge District Council as it comes within the remit of Devon County Council. In case you haven’t already contacted them further details can be found via this link: https://new.devon.gov.uk/accesstoinforma...

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original request and should be addressed to: Freedom of Information Officer at Torridge District Council, Riverbank House, Bideford EX39 2QG

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

With kind regards.
Ann
FOI Office
Torridge District Council

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