Pothole Damage Claims

Torridge District Council did not have the information requested.

Dear Torridge District Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

FOI, Torridge District Council

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FOI, Torridge District Council

Dear Martin

Thank you for your Freedom of Information request.

This information is not held by Torridge District Council as it comes within the remit of Devon County Council. In case you haven’t already contacted them further details can be found via this link: https://new.devon.gov.uk/accesstoinforma...

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original request and should be addressed to: Freedom of Information Officer at Torridge District Council, Riverbank House, Bideford EX39 2QG

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

With kind regards.
Ann
FOI Office
Torridge District Council

-----Original Message-----
From: Martin Cutler [mailto:[FOI #467204 email]]
Sent: 25 February 2018 13:00
To: FOI
Subject: Freedom of Information request - Pothole Damage Claims

Dear Torridge District Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

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________________________________

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.

If you are not the intended recipient, any disclosure, copying, distribution or other action taken in reliance of the information contained in this e-mail is strictly prohibited. If you have received this transmission in error, please use the reply function to tell us and then permanently delete what you have received.

Any views expressed by the sender of this message are not necessarily those of the Torridge District Council.

E-mail is inherently insecure without specific security measures being taken. In essence we cannot guarantee the safe and private delivery of all e-mail, both outbound and inbound, due to the complexity and nature of the networks that it may utilise. Please bear this in mind when sending critical or sensitive information.

Senders and recipients of email should be aware that under UK Data Protection and Freedom of Information legislation these contents may have to be disclosed in response to a request. Under the Regulation of Investigatory Powers Act 2000, Lawful Business Practice Regulations, any E-mail sent to or from this address may be accessed by someone other than the recipient for system management and security purposes.

This email and any attachments have been checked for viruses however you should carry out your own check before opening any attachments. Torridge District Council enforces a corporate wide anti-virus policy. The Council does not accept any liability in respect of damage caused by any virus that is not detected.

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