We acknowledge receipt of your email which we will deal with accordingly
under the appropriate legislation.

Our team deal with requests for recorded information held by Hull City
Council under the Freedom of Information (FOI) Act, the Environmental
Information Regulations (EIR) and the Data Protection (DP) Act.

Some information held by the Council is published on our website at the
following
link: [1]https://cmis.hullcc.gov.uk/cmis/HullCity...

We will not respond to repeat requests for information published at the
link above.

Freedom of Information Act Requests

This covers general recorded information that is held by the Council. 

Examples: budget information, staff structures, details of contracts etc

From the next working day that the request is received we have 20 working
days to respond.  This does not take in to account any clarification we
may require or if we need to consider the Public Interest Test which
allows us up to a maximum of 20 additional working days.

Environmental Information Regulation Requests

This covers all environmental information held by the Council.

Examples: Planning Applications, details of proposed road works, flood
information, pollution information etc.

From the next working day that the request is received we have 20 working
days to respond. 

Section 7 of the Data Protection Act (Subject Access Requests)

This section of the DP legislation only relates to requests for
information about the requestor or a client if you are acting on their
behalf.

Examples: Personnel file, Housing file, Council Tax/Housing Benefit
information etc.

We normally have to respond to your request within one month; however, if
you have made a number of requests or your request is complex, we may need
extra time to consider it.  The legislation states we can take up to an
extra two months (90 days in total) to respond and if this is the case, we
will let you know within one month that we need more time and why.

Information Governance Team

Town Clerk's Service

Hull City Council

The Guildhall

[2]COVIDHCC

══════════════════════════════════════════════════════════════════════════

This transmission is intended for the named addressee(s) only. Unless you
are the named addressee (or authorised to receive it for the addressee)
you may not copy or use it, or disclose it to anyone else. If you have
received this transmission in error please notify the sender immediately.
All transmissions may be subjected to recording and/or monitoring in
accordance with relevant legislation.

This footnote also confirms that this email message has been swept for the
presence of computer viruses.

Kingston upon Hull City Council does not accept service of documents by
way of e-mail or fax unless agreed in writing in advance.

Website: www.hullcc.gov.uk Tel: 01482 300 300 Text Phone: 01482 300 349

References

Visible links
1. https://cmis.hullcc.gov.uk/cmis/HullCity...

Dear Mr Cutler,

Freedom of Information Act 2000 – Information Request - 000564/23

We acknowledge receipt of your information request received on 23/03/2023
which is being processed according to the Freedom of Information Act
(2000)

The legislation allows us 20 working days to respond which takes us to
24/04/2023.  There are some circumstances under which this deadline may be
extended legally but we will inform you as soon as we know if these apply.

Questions

1) How many claims has the Council received from motorists in the last 12
months (to most recent available) because of damage caused by potholes?

2) How many of these claims were successful?

3) What is the total amount that has been paid out as a result of the
successful claims?

If you wish to speak to anybody in respect of your request then please
contact the Information Governance Team on 01482 300300 or e-mail
[1][email address]

Should you wish to complain about our response in any way this must
initially be done by e-mailing [2][Hull City Council request email] or by
contacting us at The Information Governance Team, The Guildhall, Alfred
Gelder Street, Hull, HU1 2AA.

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the Council’s discretion.

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.

Information Commissioner’s Office

Wycliffe House Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Web site: [3]https://ico.org.uk

Report a concern: [4]https://ico.org.uk/concerns/

Email: [5][email address]

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

ICO asks that you include a contact telephone number on any emails you
send to them. 

Yours sincerely,

Information Governance Officer

Town Clerk's Service

Hull City Council

Tel: 01482 300300

[6]COVIDHCC

══════════════════════════════════════════════════════════════════════════

This transmission is intended for the named addressee(s) only. Unless you
are the named addressee (or authorised to receive it for the addressee)
you may not copy or use it, or disclose it to anyone else. If you have
received this transmission in error please notify the sender immediately.
All transmissions may be subjected to recording and/or monitoring in
accordance with relevant legislation.

This footnote also confirms that this email message has been swept for the
presence of computer viruses.

Kingston upon Hull City Council does not accept service of documents by
way of e-mail or fax unless agreed in writing in advance.

Website: www.hullcc.gov.uk Tel: 01482 300 300 Text Phone: 01482 300 349

References

Visible links
1. mailto:[email address]
2. mailto:[Hull City Council request email]
3. https://ico.org.uk/
4. https://ico.org.uk/concerns/
5. mailto:[email address]

Dear Mr Cutler

Freedom of Information Act 2000 – Information Request - 000564/23

With regard to your Freedom of Information request received on 23/03/2023,
please find our response below. 

1) How many claims has the Council received from motorists in the last 12
months (to most recent available) because of damage caused by potholes?

20

2) How many of these claims were successful?

6

3) What is the total amount that has been paid out as a result of the
successful claims?

£784.60

We hope that you will be satisfied with our response and should you
require any further information then please do not hesitate to contact
us. 

Should you wish to complain about our response in any way this must
initially be done by e-mailing [1][Hull City Council request email] or by
contacting us at The Information Governance Team, The Guildhall, Alfred
Gelder Street, Hull, HU1 2AA.

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the Council’s discretion.

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.

Information Commissioner’s Office

Wycliffe House Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Web site: [2]https://ico.org.uk

Report a concern: [3]https://ico.org.uk/concerns/

Email: [4][email address]

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

ICO asks that you include a contact telephone number on any emails you
send to them. 

This information may be subject to copyright. The Freedom of Information
Act does not give you an automatic right to re-use this information in a
way that would infringe copyright, for example, by publishing it or
distributing copies.  You are free to use it for your own purposes
including any non-commercial research or private study or for the purposes
of news reporting.

If you wish to re-use this information and this was not specified in your
initial application please contact us to discuss conditions for re-use. In
most cases we will permit use and re-use in accordance with The Open
Government Licence which can be found at
[5]www.nationalarchives.gov.uk/doc/open-government-licence

Yours sincerely

Information Governance Officer

Town Clerk's Service

Hull City Council

Tel: 01482 300300

[6]COVIDHCC

══════════════════════════════════════════════════════════════════════════

This transmission is intended for the named addressee(s) only. Unless you
are the named addressee (or authorised to receive it for the addressee)
you may not copy or use it, or disclose it to anyone else. If you have
received this transmission in error please notify the sender immediately.
All transmissions may be subjected to recording and/or monitoring in
accordance with relevant legislation.

This footnote also confirms that this email message has been swept for the
presence of computer viruses.

Kingston upon Hull City Council does not accept service of documents by
way of e-mail or fax unless agreed in writing in advance.

Website: www.hullcc.gov.uk Tel: 01482 300 300 Text Phone: 01482 300 349

References

Visible links
1. mailto:[Hull City Council request email]
2. https://ico.org.uk/
3. https://ico.org.uk/concerns/
4. mailto:[email address]
5. http://www.nationalarchives.gov.uk/doc/o...