Thank you for your email.  Please note this is an automatically generated
receipt to let you know we have received your email.

For information:

·        The timescale for responding to Freedom of Information Act (FOIA)
and Environmental Information Regulation (EIR) requests is up to 20
working days. We will contact you promptly if we need you to clarify your
request or an extension to complete a public interest test.

·        The timescale for responding to requests for a review, for FOIA
or EIR responses, is up to 20 working days. You are also able to contact
the Information Commissioner Office (ICO) contact details below:

·        The timescale for responding to your rights in relation to
personal data eg: subject access to records (SAR) request, is up to 1
month. We will contact you promptly if we require further information from
you, or an extension.

·        The timescale for responding to requests for a review, of
responses to your rights regarding personal data, is up to 1 month. You
are also able to contact the ICO, contact details below:

·        If after we complete our investigation and reply to you with our
findings, you still remain dissatisfied you can contact the ICO:

Phone:  0303 123 1113 or via their [1]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [2]Contact us | ICO

·        You can find more information about how we deal with Freedom of
Information Requests at:

[3]Make a freedom of information request – City of York Council

·        You can find the Corporate Governance Team Privacy Notice at:

[4]https://www.york.gov.uk/privacy/Corporat...

Regards

Corporate Governance Team

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

show quoted sections

Good Morning

I am writing with reference to the Freedom of Information request that was
submitted on 23^rd March 2023 regarding claims made by motorists as a
result of damage caused by potholes.  Firstly my apologies for the delay
in this response.

You requested the data for the last 12 month so I can confirm that we
looked at claims from the 31^st March 2022 to the 31^st March 2023

I will respond to the questions in the order that they were raised:

1) How many claims has the Council received from motorists in the last 12
months (to most recent available) because of damage caused by potholes?
Response 45

2) How many of these claims were successful Response 4 (but 12 claims
still ongoing so this figure may move)

3) What is the total amount that has been paid out as a result of the
successful claims? Response £1574.90

If you are dissatisfied with our response you have the right to ask for a
review of how your enquiry was handled and responded to.   This can be
done by contacting us through [1][email address] stating your reason(s)
why you are dissatisfied, and we will pass this to the information
governance team who deal with all reviews of how we have dealt with FOI
enquiries.  If after they complete their investigation and reply to you
with their findings, you still remain dissatisfied you can contact the
Information Commissioner, contact details below:

Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number

Fax: 01625 524 510
Or email: [2][email address] (please include your telephone number)

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

show quoted sections