Information Request
 
Thank you for your email.  This is to acknowledge receipt of your
request.  Your request will be handled by an officer who will respond
under the terms of the Freedom of Information Act 2000 or Environmental
Information Regulations 2004 as appropriate.

In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.
 
Whilst it is the Council policy to provide information wherever possible,
I need to advise you that there are a number of exemptions under the
Freedom of Information Act 2000 or Exceptions under the Environmental
Information Regulations 2004.  These may prevent the Council from
releasing all or some of the information you have asked for.   You will,
however, be informed if this is the case and we will explain why.
 
Yours sincerely,
 
Paul Mountford | Principal Performance & Intelligence Officer
South Lakeland District Council, South Lakeland House, Lowther Street,
Kendal, Cumbria LA9 4DQ
Tel: 01539 733333
Email: [1][South Lakeland District Council request email] 
Website: [2]www.southlakeland.gov.uk  
 
 

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References

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1. mailto:[South Lakeland District Council request email]
2. http://www.southlakeland.gov.uk/

Dear Martin Cutler,

I am writing in respect of your recent enquiry for information held by the Council under the provisions of the Freedom of Information Act. You asked the following:

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

I can confirm that South Lakeland District Council is not responsible for highways this is the responsibility of Cumbria County Council. We do however run a number of Car parks and for pothole claims in these please contact the Insurance team in writing, with full contact details and the following:

- Date and time of incident
- Location
- Pictures of defect, (with scale, e.g. use a coin to illustrate depth)
- Pictures of damage to vehicle (picture to include car registration)
- Quote for repairs with details of damage

To:
South Lakeland District Council
South Lakeland House
Lowther Street
Kendal
Cumbria
LA9 4DQ
[email address]
01539 733333

We recommend that all claims are reported ASAP after the incident.

You are free to use any information supplied for your own personal use. However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner.

If you are not satisfied with the outcome of your FOI request, you have the right to ask us to review our handling of your request. Any request for an Internal Review must be made in writing within 40 days of this response. Should you wish to request a review, please email [South Lakeland District Council request email] or write to the address below. Our Internal Review Process is available on our website.

Should you remain dissatisfied following our internal review, you can refer the matter directly to the Information Commissioner.

Further information is available from the Information Commissioner at:
Information Commissioner's Office,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

Yours sincerely,
Paul Mountford

Paul Mountford | Principle Performance and Intelligence Officer
South Lakeland District Council, South Lakeland House, Lowther Street, Kendal, Cumbria LA9 4DQ
Tel: 01539 733333 | Email: [email address]
Website: www.southlakeland.gov.uk

South Lakeland District Council Making South Lakeland the best place to live, work and explore

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