Thank your e-mail/request.

We will log your request into our system and you will receive an
acknowledgement mail with a reference number for your request. Setting out
the response time and date. 

For future reference on the Reading Borough Council Website we have a
publication log where you can search responses to previous FOI’s that may
provide you the information that you require and allow you access to log
any future requests should you prefer. Freedom of Information Request -
Reading MyAccount 

If your experiencing issues accessing the system through our website,
please contact us by this e-mail address and we will endeavour to assist
you.

If you are requesting an update regarding a request you have sent in
previously, we will reply to your e-mail shortly.

Kind Regards

Customer Relations Team

Reference: FOI-500578343
Date of request: 24/03/2023
Title of request: Pothole Damage Claims

Dear Martin Cutler,

Please accept this e-mail as acknowledgement that your recent Freedom  of
Information request has been received by Reading Borough Council. You
should expect to receive a response within 20 working days from the date
your request was received.

Please note, if your request is received on a weekend or bank holiday your
request will be registered as being received on the next working day.

Kind regards,

FOI Team

Reference: FOI-500578343
Date of request: 24/03/2023
Title of request: Pothole Damage Claims
Information request:

Dear Reading Borough Council,

1) How many claims has the Council received from motorists in the last 12
months (to most recent available) because of damage caused by potholes?

2) How many of these claims were successful?

3) What is the total amount that has been paid out as a result of the
successful claims?

Yours faithfully,

Martin Cutler

Dear Martin Cutler,

FREEDOM OF INFORMATION REQUEST

Thank you for your recent request received by the Council on 24 March
2023.

You have requested the following information under the provisions of the
Freedom of Information Act 2000:

1) How many claims has the Council received from motorists in the last 12
months (to most recent available) because of damage caused by potholes?

2) How many of these claims were successful?

3) What is the total amount that has been paid out as a result of the
successful claims?

Our response is as follows:

Response from the Insurance Team.
I have searched our Claims Database and respond as follows:
Q1 = 70 claims received 
Q2 = 13 successful claims
Q3 = £4,806.38 is total sum paid
Please note this data relates only to claims reported to the Insurance
Team.

On the Reading Borough Council Website there is a publication scheme where
you can [1]search previous Freedom of Information requests that have been
responded to, to locate an answer to a future FOI request.

If you are unhappy with this response to your request for information
under the Freedom of Information Act then you may ask for an internal
review. Please make a request in writing to the Information Governance
Team at [2][email address]. If you request such a review and are not
content with its outcome, then you have a right to apply directly to the
Information Commissioner for a decision.  The Information Commissioner can
be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Kind regards,

FOI Team

References

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1. https://self.reading.gov.uk/Forms/Freedo...
2. mailto:[email address]