Pothole Damage Claims

Martin Cutler made this Freedom of Information request to Rugby Borough Council as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Rugby Borough Council did not have the information requested.

Dear Rugby Borough Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

Contact Centre, Rugby Borough Council

Thank you for contacting Rugby Borough Council.
Your enquiry has been received by the Customer Service Centre.
If your enquiry is general in nature and can be dealt with by a Customer
Service Advisor, we aim to provide a full response within 2 working days. 
However, if your enquiry is complex or detailed and further internal
enquiries need to be made; your enquiry will be forwarded to the relevant
service who will aim to respond to you directly within 10 working days. 
You may also find the information you are looking for on our Rugby Borough
Council website [1]http://www.rugby.gov.uk/.
 
Alternatively, you can telephone our Customer Service Centre on 01788
533533.  Rugby Borough Council is open from 9am-5pm, Monday to Friday.
 
Regards
 
Rugby Borough Council Customer Services
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Thank you for your co-operation.

Rugby Borough Council

References

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1. http://www.rugby.gov.uk/

contact.centre@rugby.gov.uk, Rugby Borough Council

Thank you for contacting Rugby Borough Council regarding a request for
information under the Freedom of Information Act/Environmental Information
Regulations.

I confirm that you will receive a formal response within 20 working days
from the date of the request in line with our FOI/EIR Procedure which can
be accessed on our website:
https://www.rugby.gov.uk/info/20030/info....

Your Reference Number is AF1669103.

Should you need to contact us again about the above enquiry please email
[email address] quoting Reference Number AF1669103, or if the
enquiry is urgent, telephone our Customer Service Centre on 01788 533727.
Lines are open between 9am and 5pm, Monday to Friday.

For future reference you may wish to report something or request a service
via our online ‘Self’ site: https://customer.rugby.gov.uk/#/module/h....

Regards

Customer Services
Rugby Borough Council

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED.

If you have received this transmission in error or are not the addressee,
any disclosure, reproduction, copying, distribution or other dissemination
or use of this communication is strictly prohibited. The information
contained in this e-mail may be the subject of public disclosure under the
Data Protection Act 1998, Freedom of Information Act 2000 or the
Environmental Information Regulations 2004- unless legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. Visit http://www.rugby.gov.uk for more information.

Thank you for your co-operation.

Rugby Borough Council

Sue Birch, Rugby Borough Council

1 Attachment

 

 

Sue Birch

Communications, Consultation & Information Officer

(01788) 533864

 

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED.

If you have received this transmission in error or are not the addressee,
any disclosure, reproduction, copying, distribution or other dissemination
or use of this communication is strictly prohibited. The information
contained in this e-mail may be the subject of public disclosure under the
Data Protection Act 1998, Freedom of Information Act 2000 or the
Environmental Information Regulations 2004- unless legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. Visit http://www.rugby.gov.uk for more information.

Thank you for your co-operation.

Rugby Borough Council