Thank you for contacting us.

We aim to respond to all enquiries as quickly as possible, and within five
working days from the date of your email.

Please visit [1]www.norwich.gov.uk to access information and services
including online applications for our most commonly used forms. You can
also send us your comments, compliments or complaints online.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784
* For 24 hour online payments, click [2]here

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.
As a result, any read receipt you request will inform you that your
message has been deleted without being read. This is not correct, and your
email will be read and responded to as required.

Disclaimer

Norwich City Council Legal Disclaimer:

This message is for the named person's use only. It may contain
confidential, proprietary or legally privileged information. No
confidentiality or privilege is waived or lost by any mistransmission. If
you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it and notify
the sender. You must not, directly or indirectly, use, disclose,
distribute, print, or copy any part of this message if you are not the
intended recipient. Norwich City Council reserves the right to monitor all
e-mail communications through its networks. Any views expressed in this
message are those of the individual sender, except where the message
states otherwise and the sender is authorised to state them to be the
views of any such entity.

Senders and recipients of email should be aware that, under the General
Data Protection Regulation (GDPR) (EU) 2016 and the Freedom of Information
Act 2000 the contents may have to be disclosed in response to a request.

References

Visible links
1. http://www.norwich.gov.uk/
2. https://www.norwich.gov.uk/payforit

Dear Martin

Freedom of Information request - information not held

Thank you for your request under the Freedom of Information Act, 2000.

Unfortunately potholes are not the responsibility of Norwich City Council.

Please redirect your query to Norfolk County Council. You find more
information about how to raise an FOI with them by visiting
www.norfolk.gov.uk/what-we-do-and-how-we....

Kind Regards

The information Governance TEam

Norwich City Council

Tel: 0344 980 3333

Email: [email address]

Disclaimer

Norwich City Council Legal Disclaimer:

This message is for the named person's use only. It may contain
confidential, proprietary or legally privileged information. No
confidentiality or privilege is waived or lost by any mistransmission. If
you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it and notify
the sender. You must not, directly or indirectly, use, disclose,
distribute, print, or copy any part of this message if you are not the
intended recipient. Norwich City Council reserves the right to monitor all
e-mail communications through its networks. Any views expressed in this
message are those of the individual sender, except where the message
states otherwise and the sender is authorised to state them to be the
views of any such entity.

Senders and recipients of email should be aware that, under the General
Data Protection Regulation (GDPR) (EU) 2016 and the Freedom of Information
Act 2000 the contents may have to be disclosed in response to a request.